SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. The concierge’s job is to greet guests and assist with queries. Reservation agent. Front of house manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

OCTOBER 18, 2023

User-Friendly Interface An intuitive and user-friendly interface is essential to ensure that hotel staff across various departments can quickly learn and navigate the system without extensive training. 👉Determine your budget for the POS system implementation, including software costs, hardware requirements, training, and support.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotelogix

JANUARY 2, 2025

AR-Boosted Room Experiences: Augmented reality can give guests interactive experiences in their rooms, like virtual concierge help or immersive entertainment. Staff Training with VR Practice: VR practice sessions offer real-life training situations for staff making them more skilled and ready.

Training 100

Training Pricing Concierge Book 100

Hotelogix

FEBRUARY 28, 2025

This level of personalization was once only possible through highly trained staff who remembered frequent guests. A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. No one wants to feel like they’re being marketed to by an algorithm.

Concierge 130

Concierge Guest Services Book Demo 130

SiteMinder

JULY 10, 2024

Key features include AI Concierge, AI Reservation Manager, and AI Receptionist, which handle tasks like check-ins, reservations, and guest inquiries in over 100 languages, ensuring 24/7 support and zero errors. Look for AI tools that offer integration with your existing hotel management systems and provide comprehensive support and training.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Owner

JANUARY 15, 2025

Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Maintenance requests: Addressing any issues in the guest rooms promptly, such as fixing a leaky faucet or a broken air conditioner. Room service: Delivering food, beverages, and other amenities directly to guest rooms.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

SiteMinder

AUGUST 1, 2024

Management & staffing Describe your management structure, staffing requirements, and any training plans. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Training 95

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Practical experience working in restaurants can give you on-the-job training. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 5, 2024

Through specialized courses and practical training, students gain insights into the hospitality industry’s unique demands. These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Communication 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. They therefore share responsibility for maintenance and so on. In order to be rated higher than a four star establishment, they must offer different types of services in the hotel. Valet parking. 24-hour room service.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Les Roches

JANUARY 19, 2024

you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. Increasingly, a solid focus on digital marketing is essential. If you’re trying to answer the question ‘How much does it cost to own a hotel?’

Marketing 52

Marketing Accounting Book Training 52

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

Blog 59

Blog Travel and Tourism Events Download 59

SiteMinder

JANUARY 17, 2024

According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. Firstly, they are easy to implement, not requiring extensive training or major overhauls to your existing systems.

Book 52

Book Download Reservations Blog 52

Modern Restaurant Management

JULY 1, 2021

As a result, YOOBIC finds that 46 percent of frontline restaurant employees report only being trained once a year or less; but 76 percent think that app-based content and mobile tools would make training easier. Wait estimates/crowd management alerts (restroom, concierge lines, merchandise, entry point, etc.) (38 38 percent).

Marketing 154

Marketing Download Maintenance Reservations 154