eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Rather than replacing human interaction, AI enables professionals to provide better service while making time for establishing connections. Are you curious about the latest trends and impact of AI in the hospitality industry?

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotel Business

APRIL 1, 2024

CoralTree’s parent company, Lowe, launched its hospitality management business in 1973 to provide residential resort management services. We are a hospitality company at our core, but the CoralTree Residence Collection is purpose-built to service residential properties including resorts, vacation rentals and homeowner associations.”

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Owner

JULY 18, 2024

According to a report by Statista , over 70% of travellers worldwide are more likely to choose a hotel that offers self-service technology that minimises contact with staff, highlighting the growing importance of technology in the hospitality industry. Additionally, offering seamless, password-free access can enhance the guest experience.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Serviced Apartments

NOVEMBER 10, 2023

UK: Luxury property advisory and management firm Rhodium has launched a white-label property management service for the branded residence sector. Rhodium will provide its services to developers, architects, hotels and non-hotel lifestyle brands, supporting form pre-planning, sales and marketing, lettings, through to operations.

Property Management 59

Property Management Concierge Maintenance Pricing 59

SiteMinder

JULY 10, 2024

Key features include AI Concierge, AI Reservation Manager, and AI Receptionist, which handle tasks like check-ins, reservations, and guest inquiries in over 100 languages, ensuring 24/7 support and zero errors. She learns from every interaction so is constantly improving the knowledge and service she can impart.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Metasphere

SEPTEMBER 21, 2023

Picture an autonomous robotic concierge, complete with a charming personality and vast knowledge about the hotel, the surrounding area, and even local events. In-room robots offer an extensive array of services, transforming the guest experience. From the moment a guest arrives at the hotel, they can expect a futuristic welcome.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.  👉It streamlines interactions between guests and hotel staff, resulting in quicker service, accurate billing, and improved guest satisfaction.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Hotel Business

SEPTEMBER 28, 2023

“Our hospitality management business was formed in 1973 to provide residential resort management services,” said Rob Lowe, co-CEO, Lowe. “Lowe and CoralTree look forward to providing world-class service to our existing owners, HOAs and their guests, and to resort residence owners and guests in new markets across the country.”

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Reservations agent.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

SiteMinder

NOVEMBER 22, 2023

A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. There are some apps specific to travel too, like ‘Lola’ and ‘Pana’.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

AUGUST 1, 2024

This might include unique amenities, services, or a distinctive atmosphere. Assess their pricing, services, marketing strategies, and customer reviews. This might include travellers’ age, income, travel purpose (leisure, business, family), interests, and preferences for specific amenities or services.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Hospitality Management 52

Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

JULY 5, 2024

in the global resort industry from 2020 to 2027, driven by the increasing demand for leisure and hospitality services. These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

OCTOBER 10, 2022

United Kingdom – AA Hotel and Hospitality Services. The price of rooms in these types of accommodations reflect the quality and the types of services available in the hotel. As a low budget option, there are usually no additional facilities in the hotel and no type of room service. 24-hour room service.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Les Roches

JANUARY 19, 2024

Hotel’s services and amenities It’s vital not to overlook the importance of services and amenities when developing business plans for hotels. Once you’ve nailed down who your audience is likely to be, list potential services and amenities that will appeal to them.

Marketing 52

Marketing Accounting Book Procurement 52

SiteMinder

OCTOBER 10, 2022

A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. Hotel eBooks Hotel tips and advice are aplenty in eBooks.

Blog 59

Blog Travel and Tourism Events Download 59

SiteMinder

JANUARY 17, 2024

This innovative service typically involves a hotel’s app or mobile website where guests can confirm their arrival, choose their room, and in some cases, even access their room using a digital key. For guests, it’s about convenience, the speed of the process, safety, and freedom to choose when to do it. What do you want to achieve?

Book 52

Book Download Reservations Blog 52

Modern Restaurant Management

JULY 1, 2021

Customer satisfaction with full-service and limited-service restaurants was already reeling before the pandemic turned both industries upside down. For the Accommodation and Food Services sector overall, satisfaction dips just 0.4 And now that they’ve gotten used to this service, there’s no going back.

Marketing 154

Marketing Download Maintenance Reservations 154