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Concierge Assistance: Providing information and assistance with reservations, transportation, and local attractions. Maintenance Requests: Promptly addressing any issues in guest rooms, suchas fixing a leaky faucet or broken air conditioner. Room Service: Delivering food, beverages, and other amenities directly to guest rooms.
AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. Request a Demo With Hotelogix PMS
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
LEDs have a longer lifespan, require virtually no maintenance and you have a win-win for your budget and sustainability goals. Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours. This minimizes the need for more hires.
Gone are those days when a friendly concierge staff was the peak of personalized service. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity. Are you curious about the latest trends and impact of AI in the hospitality industry?
The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Sharing information about guest preferences, maintenance needs, or special requests helps the team run more efficiently and keeps guests happy.
Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.
Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences. A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference.
This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. It focuses on enhancing guest communication through generative AI agents that manage reservations, provide personalised guest interactions, and streamline hotel operations.
We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.
Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reporting issues to the maintenance team. Checking guests in.
Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.
Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions. Split Billing and Payments The POS system should support split billing and multiple payment methods for group reservations or shared expenses, allowing guests to pay separately for their orders.
Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Maintenance requests: Addressing any issues in the guest rooms promptly, such as fixing a leaky faucet or a broken air conditioner.
Beyond entertainment, effective in-room media hub strategies create the opportunity to provide guests with instant access to a wide array of digital concierge services, enhancing in person services offered by staff on site. It is a proven way of driving incremental traffic to on-premises restaurants and other revenue-generating offerings.
Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. Immersive In-Room Entertainment : Gone are the days of in-room cable TV.
Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?
Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. However, in terms of finance management and operational procedures, a franchisee may pay fees to the corporation in exchange for advertising, reservation systems and other operational necessities. Valet parking.
What is your experience with using point-of-sale/reservation systems? A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system.
They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.
Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.
According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. Payment Guest reservations can be paid in advance, but in many cases, they are partially paid or the guest needs to pay fully on-site.
Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”
Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. They must be practical, cost-effective, and streamlined.
While some reservations remain with regard to safety measures, people are generally voting with their feet and their wallets. Wait estimates/crowd management alerts (restroom, concierge lines, merchandise, entry point, etc.) (38 Concierge experience from their seat (mobile-enabled ordering for food/beverage) (34 percent).
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