Hotelogix

FEBRUARY 28, 2025

Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences. A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference.

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Concierge Guest Services Book Demo 130

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. It focuses on enhancing guest communication through generative AI agents that manage reservations, provide personalised guest interactions, and streamline hotel operations.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

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Concierge Housekeeping Maintenance Book 105

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reporting issues to the maintenance team. Checking guests in.

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Front of House Maintenance Housekeeping Back of House 59

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Concierge Communication Maintenance Catering 64

Hotelogix

OCTOBER 18, 2023

Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions. Split Billing and Payments The POS system should support split billing and multiple payment methods for group reservations or shared expenses, allowing guests to pay separately for their orders.

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POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

JANUARY 15, 2025

Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Maintenance requests: Addressing any issues in the guest rooms promptly, such as fixing a leaky faucet or a broken air conditioner.

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Guest Services Guest Satisfaction Training Concierge 72

Hotel Business

FEBRUARY 15, 2023

Beyond entertainment, effective in-room media hub strategies create the opportunity to provide guests with instant access to a wide array of digital concierge services, enhancing in person services offered by staff on site. It is a proven way of driving incremental traffic to on-premises restaurants and other revenue-generating offerings.

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Concierge Guest Satisfaction Maintenance Information 59

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. Immersive In-Room Entertainment : Gone are the days of in-room cable TV.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

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Concierge Travel and Tourism Information Catering 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

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Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. However, in terms of finance management and operational procedures, a franchisee may pay fees to the corporation in exchange for advertising, reservation systems and other operational necessities. Valet parking.

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Travel and Tourism Budgeting Catering Concierge 72

SiteMinder

OCTOBER 10, 2022

What is your experience with using point-of-sale/reservation systems? A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system.

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Housekeeping Customer Service Communication Concierge 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

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Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 21, 2024

Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 5, 2024

Understanding costs, revenue streams and profit margins One of the first steps in resort development is grasping the financial aspects of the project.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Communication 52

SiteMinder

JANUARY 17, 2024

According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. Payment Guest reservations can be paid in advance, but in many cases, they are partially paid or the guest needs to pay fully on-site.

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Book Download Reservations Blog 52

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

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Blog Travel and Tourism Events Download 59

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. They must be practical, cost-effective, and streamlined.

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Marketing Accounting Book Procurement 52

Modern Restaurant Management

JULY 1, 2021

While some reservations remain with regard to safety measures, people are generally voting with their feet and their wallets. Wait estimates/crowd management alerts (restroom, concierge lines, merchandise, entry point, etc.) (38 Concierge experience from their seat (mobile-enabled ordering for food/beverage) (34 percent).

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Marketing Download Maintenance Reservations 154