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AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. Request a Demo With Hotelogix PMS
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
Powering AI-driven concierges that anticipate guest needs before they ask. Agentic AI takes this further by: Real-time market sensing : AI agents continuously scan competitor pricing, demand shifts, and booking trends. Predictive maintenance : Identifying potential HVAC, plumbing, or lighting issues before they become costly problems.
Gone are those days when a friendly concierge staff was the peak of personalized service. Smart algorithms can also detect anomalies, predict maintenance needs and alert users in advance, reducing downtime and improving device longevity. weather, events) and market trends to predict future booking demands.
Designed to unify fragmented hospitality systems into a single, AI-driven platform, Hyper Nimbus streamlines hotel operations by activating built-for-purpose proprietary machine learning algorithms for revenue optimization, sales and marketing, guest intelligence and operations, according to the company.
We are launching the CoralTree Residence Collection because we recognized an opportunity in the market,” said Tom Luersen, president, CoralTree Hospitality. With our company’s deep roots in vacation rental management, we knew we’d be able to meet the demand and provide customized and enhanced support in this space.
Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. How to Improve a Hotel’s Star Ratings?
Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. How to Improve a Hotel’s Star Ratings?
Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager.
Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. Operational cost savings : From energy-efficient smart rooms to predictive maintenance, technology is slashing operational costs left and right. Competitor rate monitoring : Change rates based on the market.
Market Insight: According to Straits Research , the global hotel management software market was valued at $3.43 👉 Read Also - Hotel Content Marketing: Tips for Guest Acquisition But here’s where many hotels get it wrong: technology should offer convenience, not isolation. billion by 2033 , growing at 6.51% CAGR.
In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.
This data is invaluable for personalising services and marketing efforts. From the warm greeting at check-in to the concierge who recommends local attractions, human connection is an integral part of the hospitality experience. Initial costs and maintenance Implementing contactless technology comes with significant upfront costs.
For hoteliers, meeting these expectations is essential not only for enhancing guest experience but also for staying ahead in the market. Hotels can ensure robust connectivity by investing in high-capacity networks and performing regular maintenance checks.
Here are some ways AI can help you: Optimise pricing strategies : AI tools can help you adjust room rates in real-time based on demand, market conditions, and competitor prices, ensuring you get the best revenue from your rooms. She learns from every interaction so is constantly improving the knowledge and service she can impart.
It clarifies your marketing efforts by enabling you to pinpoint your target audience and craft effective campaigns to reach them. A solid business plan equips you to differentiate your hotel in a crowded market by highlighting your unique selling propositions. Target audience: Who are you trying to reach with your marketing efforts?
“This transaction represents a welcome return for Lowe and CoralTree to the roots of our business and to familiar markets where we have been active for decades. “Our hospitality management business was formed in 1973 to provide residential resort management services,” said Rob Lowe, co-CEO, Lowe.
Rhodium will provide its services to developers, architects, hotels and non-hotel lifestyle brands, supporting form pre-planning, sales and marketing, lettings, through to operations. UK: Luxury property advisory and management firm Rhodium has launched a white-label property management service for the branded residence sector.
As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. By analyzing data on guest behavior, market trends, and operational performance, hotels can optimize pricing strategies, improve marketing efforts, and boost overall effectiveness.
For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Director of marketing. Reporting issues to the maintenance team.
Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. This information can be used to personalize services, optimize marketing strategies, and improve overall guest satisfaction.
By Richard Neville As executives in the global hospitality sector assess new market dynamics in the aftermath of a long pandemic season, they are coming to grips with significant shifts in what travelers worldwide now expect regarding their digital entertainment and information needs.
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?
Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Increased competition: The hotel industry is highly competitive, with new players entering the market regularly.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.
From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.
They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.
Resort development is a complex discipline, requiring meticulous planning, strategic design, procurement, construction, operations and marketing. Experts must identify a unique selling proposition that resonates with their target market and aligns with the resort’s location and surroundings.
Food and beverage manager : working within food and beverage management can include overseeing a team of chefs, stock inventory and employee scheduling Restaurant manager: supervising operations in the kitchen and ensuring the restaurant complies with health, safety and quality assurance Sales and marketing director: this role includes managing a (..)
Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. The star rating system is widely recognised by consumers across the globe, and having that kind of accreditation could therefore be seen as a strong marketing tool. They therefore share responsibility for maintenance and so on.
They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.
The business plan is a roadmap, outlining important aspects such as market analysis, management structure, marketing plans, operational strategies, and financial projections. A structured plan helps you navigate each step, from choosing the right location to identifying your market niche and defining the scale of your operations.
Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. INDABA – South Africa INDABA is a must visit event for tourism marketing. This is why watching video tutorials can be highly effective.
According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. Can I include a marketing opt-in? Mobile app based solutions The market is full of providers which enable guests to check-in, upsell, or provide feedback on their apps.
Top Foods Across Major Markets. Thai Thani – 2021 NW Market St B, Seattle, WA 98107. Scott Moore, Global Chief Marketing Officer (CMO) at Mood Media, said: “We’re experiencing a healthy buzz as shops reopen to a ‘new normal’ throughout the world. Cinnamon apple pie: (+584 percent). 38 percent).
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