SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

Hotel Owner

JULY 18, 2024

Hotels can ensure robust connectivity by investing in high-capacity networks and performing regular maintenance checks. Additional Tech Amenities that Stand Out Virtual Assistants and Voice Control Devices like Amazon Echo or Google Home provide voice-activated control and concierge services.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Hotel Owner

OCTOBER 7, 2024

From the warm greeting at check-in to the concierge who recommends local attractions, human connection is an integral part of the hospitality experience. Initial costs and maintenance Implementing contactless technology comes with significant upfront costs.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Serviced Apartments

NOVEMBER 10, 2023

“Our global team is uniquely positioned to handle the intricate demands of residential projects, from providing property management and concierge services, through to in-residence maintenance solutions and everything in-between, each serviced to the demanding standards of the respective brand name,” he added.

Property Management 59

Property Management Concierge Maintenance Pricing 59

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Metasphere

SEPTEMBER 21, 2023

Picture an autonomous robotic concierge, complete with a charming personality and vast knowledge about the hotel, the surrounding area, and even local events. Maintenance and energy management become more efficient, as robots can detect and address issues before they escalate, resulting in cost savings and minimizing downtime.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

SiteMinder

JULY 10, 2024

Key features include AI Concierge, AI Reservation Manager, and AI Receptionist, which handle tasks like check-ins, reservations, and guest inquiries in over 100 languages, ensuring 24/7 support and zero errors. She learns from every interaction so is constantly improving the knowledge and service she can impart.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

SiteMinder

OCTOBER 11, 2022

For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Reporting issues to the maintenance team. Maintenance department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Business

SEPTEMBER 28, 2023

Among the services provided will be owner relations and services, accounting and financial services, guest/concierge services, front desk and amenity management, maintenance and capital project oversight, marketing, distribution and pricing, housekeeping and procurement.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. These technologies can elevate the entertainment and educational offerings at your hotel.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 11, 2023

Food and beverage manager : working within food and beverage management can include overseeing a team of chefs, stock inventory and employee scheduling Restaurant manager: supervising operations in the kitchen and ensuring the restaurant complies with health, safety and quality assurance Sales and marketing director: this role includes managing a (..)

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Hotel Business

FEBRUARY 15, 2023

Beyond entertainment, effective in-room media hub strategies create the opportunity to provide guests with instant access to a wide array of digital concierge services, enhancing in person services offered by staff on site. It is a proven way of driving incremental traffic to on-premises restaurants and other revenue-generating offerings.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Marriott has Mario welcoming guests, Hilton has Connie the concierge, and InterContinental has Dash transporting items between guests and staff. That’s a question we’re going to try and answer.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotelogix

OCTOBER 18, 2023

  Cost Consideration: Analyze the overall cost, including setup, licensing, and maintenance fees.  They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.   Training and Support: Ensure the provider offers comprehensive training and ongoing technical support. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Hospitality Management 52

Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

SiteMinder

AUGUST 1, 2024

Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), Budget Here, you should outline your hotel’s expected expenses, including staffing costs, utilities, maintenance, marketing, and other operational expenses.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Les Roches

JULY 5, 2024

Understanding costs, revenue streams and profit margins One of the first steps in resort development is grasping the financial aspects of the project.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

OCTOBER 10, 2022

A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. They therefore share responsibility for maintenance and so on. In order to be rated higher than a four star establishment, they must offer different types of services in the hotel. Valet parking. 24-hour room service.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

Blog 59

Blog Travel and Tourism Events Download 59

Les Roches

JANUARY 19, 2024

you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. If you’re trying to answer the question ‘How much does it cost to own a hotel?’ Profitability projections Any financial business model a hotel may follow must include a profitability projection.

Marketing 52

Marketing Accounting Book Procurement 52

SiteMinder

JANUARY 17, 2024

According to Oracle, 70% of hotels already are or are planning to adopt contactless technology for check-in, food ordering, concierge services and more. In addition to this, the ongoing maintenance costs can be higher compared to simpler digital solutions, requiring regular upkeep to ensure smooth functioning.

Book 52

Book Download Reservations Blog 52

Modern Restaurant Management

JULY 1, 2021

Wait estimates/crowd management alerts (restroom, concierge lines, merchandise, entry point, etc.) (38 Concierge experience from their seat (mobile-enabled ordering for food/beverage) (34 percent). “Equipment repairs and maintenance cost the restaurant industry $26 billion annually. Mobile-enabled payment (38 percent).

Marketing 154

Marketing Download Maintenance Reservations 154