Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

Information 100

Information Concierge Reservations Communication 100

InnQuest

MARCH 1, 2023

This comprises: Messages sent before arrival and pre-stay confirmations Interactions occurred during a stay, such as exchanging information during check-in and the duration of the visit. The post Strategies to Enhance Guest Communication appeared first on Hotel property management software, PMS software | innQuest Software.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

JULY 4, 2024

To achieve this, hotels must gather and utilise guest data effectively, creating comprehensive profiles that inform tailored experiences. This empowerment extends to other areas, such as room service orders, concierge services, and feedback mechanisms, all of which can be managed via mobile apps.

POS Systems 103

POS Systems Concierge Article Book 103

Hotelogix

JANUARY 29, 2025

Real-time insights : Smart systems provide instant data on everything from occupancy rates to energy consumption, allowing for quick, informed decision-making. Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. "Alexa, bring me room service!"

Concierge 145

Concierge Training Pricing Book 145

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. They allow you to scrap any registration paperwork, saving on paper and printing costs, and improving your property’s sustainability.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

MARCH 24, 2025

It acts as a virtual concierge, answering common questions, sharing booking links, promoting special offers, and even upselling services without staff intervention. When a guest calls the hotel, Visito Voice answers in a natural, human-like tone, managing common questions about bookings, amenities, check-in times, and more.

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Serviced Apartments

NOVEMBER 10, 2023

UK: Luxury property advisory and management firm Rhodium has launched a white-label property management service for the branded residence sector. The company currently manages a £12 billion portfolio including branded residence schemes in London, Dubai and Athens.

Property Management 59

Property Management Concierge Maintenance Information 59

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

NOVEMBER 12, 2023

Provide Area Information To Guests Many corporate guests are going to want to have some downtime when they aren’t working. Remember The Guests With the right type of software, such as Hotelogix PMS, it becomes possible to record relevant information about guests.

Reservations 130

Reservations Book Information Concierge 130

Hotelogix

OCTOBER 18, 2023

Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms. This ensures the protection of sensitive guest information and financial data.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

SiteMinder

SEPTEMBER 12, 2024

Chatbots can be a constant marketer and salesperson While informing travellers that ‘yes, the mineral water in the mini-bar is free’ is quite useful, chatbots have the capacity to operate at much more sophisticated levels. We were aided by SiteMinder because they truly brought about a ‘revolution’ for our property.

Book 97

Book Communication Pricing Property Management 97

Hotelogix

JANUARY 2, 2025

Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork. Data-Driven Decision Making Advanced analytics have an influence on making informed business choices.

Training 100

Training Pricing Concierge Book 100

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Chatbots can quickly respond to common questions like booking inquiries, check-in/check-out procedures or facility information, saving both – customer and staff time. Here’s everything you need to know and more. For a quick demo, click here.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

SiteMinder

APRIL 11, 2024

How to advertise your Airbnb listings Advertising Airbnb listings , especially for hotel owners and operators with multiple properties or those managing medium-sized groups and chains, requires a strategic and organised approach. Check for any outdated information, missing amenities, and ensure high-quality visuals are used.

Book 98

Book Pricing Marketing Information 98

SiteMinder

AUGUST 1, 2024

It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations. Here are some key area you may want to mention: Property management systems (PMS): What PMS are you using to manage bookings, guest information, room inventory, and financial transactions?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Business

FEBRUARY 15, 2023

By Richard Neville As executives in the global hospitality sector assess new market dynamics in the aftermath of a long pandemic season, they are coming to grips with significant shifts in what travelers worldwide now expect regarding their digital entertainment and information needs.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

eZee Absolute

SEPTEMBER 5, 2024

Providing real-time room availability through your booking engine ensures that potential guests see up-to-date information. Plus, integration with your property management system (PMS) keeps your inventory accurate and prevents double bookings, ensuring a smooth reservation process.

Book 52

Book Concierge Reservations Guest Satisfaction 52

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Let me get that for you.

Housekeeping 91

Housekeeping Training Communication Guest Services 91

Hotel Business

AUGUST 10, 2023

Guest Portal also adds a social aspect for guests to build and assign reservations to fellow travelers and a digital resource library for easy access to assets like property maps, brochures and waiver forms. Guest Services includes Guest Portal’s key functionality.

Guest Services 52

Guest Services Book Reservations Concierge 52

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Marriott has Mario welcoming guests, Hilton has Connie the concierge, and InterContinental has Dash transporting items between guests and staff. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

MAY 6, 2024

To make an informed choice, it’s essential to dig deeper into the key factors that differentiate booking engines and determine their suitability for your unique needs. Use this information to make things even better, attract more guests, and boost your sales. No mix-ups, no extra hassle. Knowledge is power.

Book 52

Book Catering Reservations Information 52

Les Roches

AUGUST 10, 2023

What are the different job roles in the hospitality industry? Hospitality is wonderfully varied. Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 11, 2023

These will boost your chances of securing a hotel management job, as you’ll be able to demonstrate you have industry knowledge, can use software such as property management systems (PMS) and have hands-on experience of working as part of a team.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reservations agent.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

eZee Absolute

NOVEMBER 16, 2022

A hotel self-service kiosk is a digital device that enables guests to fill in the required information and get access to their rooms and other services. The most important one is its integration with your property management system through which it works in sync with your overall hotel data. Acquire a modernized look.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Les Roches

JULY 9, 2024

Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility. Familiarity with property management systems, online booking platforms and revenue management software is also seen as a prerequisite.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Personalize Your Offers: Use the information you have about your guests to tailor your offers. Use this information to refine your strategies and improve your results.

Book 59

Book Pricing Marketing Events 59

Xotels

JULY 26, 2024

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Personalize Your Offers: Use the information you have about your guests to tailor your offers. Use this information to refine your strategies and improve your results.

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Personalize Your Offers: Use the information you have about your guests to tailor your offers. Use this information to refine your strategies and improve your results.

Book 52

Book Pricing Marketing Events 52

Hotelogix

APRIL 4, 2025

In the fast-paced world of hospitality, staying informed about industry trends, innovations, and best practices is crucial for hotel professionals. The podcast highlights cutting-edge guest services, from AI-driven concierge systems to smart hotel rooms that personalize the stay.

Housekeeping 100

Housekeeping Book Demo Guest Services 100

Hotelogix

APRIL 4, 2025

👉 Read Also - Digitize Hotel Banquet Management for More Revenue in 2025 Pro Tip: Some hotels have “social media concierges” who monitor mentions and hashtags. One standout player in this field is Hotelogix, a cloud-based property management system that’s making waves in 2025.

Book 130

Book Pricing Demo Concierge 130