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Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Assistant hotel manager. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests.
Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department. Making beds.
Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Responsibilities include managing bookings, addressing guest inquiries and coordinating with other departments to fulfill special requests.
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