Revenue Hub

MAY 31, 2024

Receiving a text that says, “Welcome to the hotel, I’m Vicky, your Virtual Concierge.” A housekeeper who sees all the children’s clothing and toys in the room and leaves you extra towels. Find out more about Kennedy Training Network The post Guest Personalization: What It Is and What It Isn’t appeared first on Revenue Hub.

Concierge 109

Concierge Housekeeping Training Article 109

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. Let’s jump right in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotelogix

FEBRUARY 28, 2025

Train staff to use AI effectively – Instead of replacing staff, AI can help them handle tasks faster. Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go. Hotels that train staff to use AI report a 20% improvement in guest interaction quality.

Book 130

Book Guest Satisfaction Guest Retention Training 130

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital folders.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Depending on the hotel and the training opportunities available, this can be an entry level position. The concierge’s job is to greet guests and assist with queries. Reservation agent. Front of house manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Owner

NOVEMBER 24, 2022

I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. We were asking ourselves how best to make it easier for housekeeping, too. They have an aptitude and we can train them with those skills.

Training 102

Training Concierge Special Events Housekeeping 102

Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

FEBRUARY 28, 2025

This level of personalization was once only possible through highly trained staff who remembered frequent guests. A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. No one wants to feel like they’re being marketed to by an algorithm.

Concierge 130

Concierge Guest Services Book Demo 130

Hotelogix

JANUARY 2, 2025

Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork. Train Your Team Good staff training is vital to make new tech work well.

Training 100

Training Pricing Concierge Book 100

SiteMinder

AUGUST 1, 2024

Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Management & staffing Describe your management structure, staffing requirements, and any training plans. based on your projected occupancy and service levels.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Owner

JANUARY 15, 2025

Housekeeping: Ensuring rooms are clean , well-maintained , and stocked with necessary supplies. Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Room service: Delivering food, beverages, and other amenities directly to guest rooms.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Les Roches

JUNE 7, 2023

Accelerate your hospitality and customer service journey Mentorship from industry-leading experts, internships, and intensive training gives you the essential customer service skills for a successful hospitality management career. Not following up with customers: Follow up promptly and ask them for honest feedback on their experience.

Customer Service 88

Customer Service Training Information Communication 88

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. It’s a golden opportunity that, on top of the training she had with me on the show, will really set her up for her career. Were there any particularly stressful moments?

Catering 75

Catering Concierge Training Housekeeping 75

Les Roches

JULY 3, 2024

Here are several reasons why entry-level positions are good for aspiring hospitality workers: Getting experience: newcomers need hands-on experience in various aspects of hotel operations, including guest service, housekeeping and food and beverage service.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 9, 2024

While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions. Students benefit from hands-on training through internships, externships or cooperative education programs.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

OCTOBER 10, 2023

These include: Hospitality manager Hotel management Resort management Event management Back-of-house and housekeeping management Food and beverage director Careers in luxury hospitality Revenue and finance management. Luxury services and personal concierge There are plenty of prestigious hospitality job opportunities in the luxury sector.

Travel and Tourism 52

Travel and Tourism Training Concierge Hospitality Management 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. Practical experience working in restaurants can give you on-the-job training. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

JULY 21, 2023

So enhancing your product knowledge and expertise with regular training and development will contribute to your professionalism and customer service skills. Fortunately, you’ll have many opportunities to do so throughout your career with training, education and professional development.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

MARCH 23, 2023

Of course, hotels are often located in buildings that are custom-built or modified for hospitality, and they often have dedicated staff with extensive training. More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more. What industry is Airbnb in?

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Xotels Hotel Revenue Management

JULY 26, 2024

Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Cross-Training: Encourage your staff to learn multiple roles.

Book 59

Book Pricing Marketing Events 59

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In this guide we’ll take a look at a few of the most valuable tips for successful hotel management, offered up by seasoned hospitality experts.

Blog 59

Blog Travel and Tourism Events Download 59

Xotels

JULY 26, 2024

Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Cross-Training: Encourage your staff to learn multiple roles.

Book 52

Book Pricing Marketing Events 52

Xotels Hotel Revenue Management

JULY 26, 2024

Don’t Forget About Upselling: Train your staff to upsell guests to higher room categories or add-on services. Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Cross-Training: Encourage your staff to learn multiple roles.

Book 52

Book Pricing Marketing Events 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels, airlines and trains have embraced technology to address traveler concerns during the coronavirus pandemic, and added cleanliness, mitigating the risk of contact with others and the effects of this technological transformation are likely to persist once a vaccine is available. Trains across the world are embracing similar technology.

POS Systems 52

POS Systems Concierge Sanitation Communication 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels, airlines and trains have embraced technology to address traveler concerns during the coronavirus pandemic, and added cleanliness, mitigating the risk of contact with others and the effects of this technological transformation are likely to persist once a vaccine is available. Trains across the world are embracing similar technology.

POS Systems 40

POS Systems Concierge Sanitation Communication 40

Hotelogix

APRIL 4, 2025

Topics include revenue management, guest relations, and staff training techniques. The podcast highlights cutting-edge guest services, from AI-driven concierge systems to smart hotel rooms that personalize the stay. With so many moving parts, things can get overwhelming. One feature that stands out is the centralized dashboard.

Housekeeping 100

Housekeeping Book Demo Guest Services 100