InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital folders.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Business

JULY 9, 2024

HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages. “No

Accounting 104

Accounting Concierge Book Communication 104

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Larry Mogelonsky

OCTOBER 25, 2023

Because guests need to contact our Barbie Concierge to inquire about availability for the Barbie Dream Suite, we quickly felt the enthusiasm and were able to measure the demand for this new hotel offer. Reservations for the Barbie Afternoon Tea are also very popular, to the point that we needed to increase our order for pink tableware.

Housekeeping 100

Housekeeping Concierge Catering Reservations 100

Hotelogix

FEBRUARY 28, 2025

Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences. A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference.

Concierge 130

Concierge Guest Services Book Demo 130

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

Concierge 59

Concierge Housekeeping Book Pricing 59

Hotel Business

SEPTEMBER 12, 2023

The resort, opening its doors later this year, is now accepting reservations. Guests can take advantage of the quick and easy mobile check-in and checkout, in addition to the mobile room key and guest app that can handle requests such as housekeeping, valet car service, onsite reservations, food hall takeout and more.

Concierge 64

Concierge Reservations Housekeeping Events 64

Hotelogix

FEBRUARY 28, 2025

Hotels worldwide use ChatGPT to: Talk to guests 24/7 – Whether it’s a booking question or a dinner reservation, AI answers instantly. Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go. AI is no longer a futuristic concept.

Book 130

Book Guest Satisfaction Guest Retention Training 130

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Owner

JANUARY 15, 2025

Housekeeping: Ensuring rooms are clean , well-maintained , and stocked with necessary supplies. Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Room service: Delivering food, beverages, and other amenities directly to guest rooms.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

AUGUST 21, 2024

Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Average salaries for housekeeping managers are typically $62,601 annually.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

OCTOBER 10, 2022

What is your experience with using point-of-sale/reservation systems? Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. This role involves checking guests in and out, handling reservations and providing information about the hotel and local attractions.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Hotel Owner

JULY 20, 2023

They had to organise a fashion show, they had to run a concierge service and organise luxury excursions for some special guests… They had to do all sorts of things, as well as run the hotel on a day-to-day basis: housekeeping, reception, reservation, etc. They had to cover every single role that there is to do in the hotel.

Catering 75

Catering Concierge Training Housekeeping 75

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JUNE 7, 2023

Here are a few examples of customer service in the hospitality industry, specifically hotel management : Warm welcome : Greeting guests when they arrive and helping them with their luggage Room service : Providing high-quality room service, including delivering food and drinks to rooms on time and ensuring it meets guests’ expectations Concierge (..)

Customer Service 88

Customer Service Training Information Communication 88

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 21, 2023

Not only does Marriott’s customer care team operate around the clock, they also provide several ways for guests to get in touch with them regarding any issues, reservations or queries they may have. According to Travel Weekly , Marriott is among the top organizations in the hospitality sector when it comes to customer service.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. In this guide we’ll take a look at a few of the most valuable tips for successful hotel management, offered up by seasoned hospitality experts.

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Blog Travel and Tourism Events Download 59