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How Hotels Are Embracing Technology and Digital Transformation

Horizon Hospitality

Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

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Whats Different Between Guest Service and Guest Experience?

Revenue Hub

Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies. Concierge Assistance: Providing information and assistance with reservations, transportation, and local attractions. This includes a wide range of services such as: Check-in and Check-out Processes: Efficiently handling guest arrivals and departures.

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The Future of Hotel Tech: Top Trends You Need to Know

Hotelogix

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. And boy, has it come a long way!

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Hidden Costs in Hotels: Save Big with Smart Strategies

Hotelogix

The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours.

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Nicholas Untermann named Resort Manager of Terranea Resort

eHotelier

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Marriott Residences Penang Opens

Hospitality Net

Complemented by convenient access to food and beverage outlets, meeting rooms, and relaxing spaces, the Residences also provide comprehensive services, including concierge, housekeeping, engineering, and 24-hour security.

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Digital concierge: Beginners’ guide for hotels

SiteMinder

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.