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Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.
Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies. Concierge Assistance: Providing information and assistance with reservations, transportation, and local attractions. This includes a wide range of services such as: Check-in and Check-out Processes: Efficiently handling guest arrivals and departures.
AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. And boy, has it come a long way!
The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours.
Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.
Complemented by convenient access to food and beverage outlets, meeting rooms, and relaxing spaces, the Residences also provide comprehensive services, including concierge, housekeeping, engineering, and 24-hour security.
What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.
The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty.
It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
Guest Room Phone, Room service, Hotel information, Housekeeping, Concierge, and more on tablets, mobile phones, and Alexa devices. Place Housekeeping requests that are sent as email, text, or directly to your HOTSOS or Alice system Order Room Service. Access Hotel and other information.
For instance, self-service models ranging from check-in via mobile apps to in-app concierge services have allowed hotels to offer expected amenities with no human involvement. Additionally, the shift to less-frequent housekeeping during a guest’s stay has mitigated the overall strain on labor needs and shift structure.
From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.
By detecting emerging trends and opportunities across guest comments, the platform identifies areas needing improvement—from housekeeping issues to food and beverage complaints—and directs these directly to department leaders so they can take targeted action to exceed guest expectations.
The course is aimed at staff members across a hotel property, including reservations, sales and marketing, housekeeping, security, F&B and concierge, to help improve inclusivity from a guest perspective.
Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.
The property also operates a concierge service to “deliver on every guest’s individual requirements, no matter how unique”. . As well as self-catering amenities there is also the option to be serviced with a breakfast hamper delivered to your door, while a housekeeping service is also on hand. .
There are so many great stories about people who started as doormen or in housekeeping. At the 2024 AAHOA Convention & Trade Show at the Orange County Convention Center in Orlando, brand leaders took to the stage during the first General Session to discuss the issues affecting the hotel industry. We have to tell those stories.”
Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital folders.
1 Many hospitality workers reevaluated their career paths and work-life balance as they braved the pandemic—since then, these labor pools have shed their concierge badges and room service trolleys for jobs that offer more flexibility or higher pay, such as retail, e-commerce, or warehousing.
Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. Occupancy sensors : Save energy and plan housekeeping better.
A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. Housekeeping schedules can be optimized, maintenance needs predicted before issues arise, and guest requests handled instantly. No one wants to feel like they’re being marketed to by an algorithm.
Embed the essence of hospitality into every aspect of your business, from housekeeping and valet to concierge and F&B. What are the implications for hoteliers hoping to either achieve a five-star rating or maintain their five-star rating? Never give up. Hire and embrace a team that has a true passion for your guests.
A few examples of IoT in action are: IoT detectors may be put in rooms to notify housekeeping when a visitor leaves their room. Almost every aspect of hotel operations stands to benefit from IoT.
Receiving a text that says, “Welcome to the hotel, I’m Vicky, your Virtual Concierge.” A housekeeper who sees all the children’s clothing and toys in the room and leaves you extra towels. A true sense of personalization is NOT: Seeing your name on the TV screen when you enter a guest room.
Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Housekeeping positions in a hotel.
With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. You can schedule housekeeping services based on guest arrivals, departures, and special requests. The hospitality industry is ever-changing. This is where hotel improvement ideas come in.
HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages. “No
Reception staff will be needed to offer the concierge services guests will expect from hotels. Cleaning and housekeeping will also need to be outsourced for the duration of the operation to meet the required quality standards, with weekly turnovers for stays over seven days.
Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.
We couldn’t be more proud of what’s been created at Foresters Hall and want to especially thank our terrific concierge and housekeeping teams who continue to deliver an outstanding experience for our guests.”
Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.
Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.
Guests staying in each of the apartments will have access to HIGHSTAY’s services including concierge, daily housekeeping, luxury car chauffeur and a private city guide on demand.
Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go. ” Staff Performance Evaluation “Create a 10-point checklist for evaluating front office and housekeeping efficiency based on guest feedback and operational performance.”
I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. We were asking ourselves how best to make it easier for housekeeping, too. How did your career in hotels begin and what makes you stay in this industry? .
Utilities and housekeeping services are included, alongside 24/7 concierge and community amenities. All accommodation at WaterWalk offers fully equipped kitchens with full-size appliances, an in-room washer and dryer, storage space, and a living area.
Among the services provided will be owner relations and services, accounting and financial services, guest/concierge services, front desk and amenity management, maintenance and capital project oversight, marketing, distribution and pricing, housekeeping and procurement.
On-demand Dusit services include housekeeping, laundry, and 24-hour concierge. “We Facilities include a swimming pool and barbecue terrace, a communal kitchen and private dining space, a kids’ playroom with adjoining lawn, a basketball court, and private meeting space. and King Square Suites Co.,
Services including a partnership with Hometainment for access to private chefs and cocktail masterclasses, 24-hour concierge, housekeeping, workspaces, access to private GP services via SOLICE healthcare, and preferred access with special rates at The Third Space Health Club. The new property joins The Laslett (Notting Hill), No.5
Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.
For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. Room attendant or housekeeper. Hotel housekeeping functions.
As is his wont, first he talked to the early morning potwashers and then the housekeeper. The benjamin Stafford boss headed home and Girlahead prepared to take the cut through to the Park and her temporary home (she looked back to see a concierge in silhouette, below). He started yesterday, his first day back at The Stafford, at 7 a.m.
Guests can take advantage of the quick and easy mobile check-in and checkout, in addition to the mobile room key and guest app that can handle requests such as housekeeping, valet car service, onsite reservations, food hall takeout and more.
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