article thumbnail

Nicholas Untermann named Resort Manager of Terranea Resort

eHotelier

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

article thumbnail

How Hotels Are Embracing Technology and Digital Transformation

Horizon Hospitality

Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130
article thumbnail

Will the Last Person to Check Out of the Hotel Turn Off the Lights and Close the Doors?

Hospitality Net

The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine. Once, hotels stood as beacons of hospitality, where every guest was treated like royalty.

article thumbnail

Digital concierge: Beginners’ guide for hotels

SiteMinder

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

article thumbnail

Marriott Residences Penang Opens

Hospitality Net

Complemented by convenient access to food and beverage outlets, meeting rooms, and relaxing spaces, the Residences also provide comprehensive services, including concierge, housekeeping, engineering, and 24-hour security.

article thumbnail

Everything You Need To Know About Hotel Operations Management

InnQuest

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

article thumbnail

Hyper Nimbus launches AI-powered HMS

Hotel Business

By detecting emerging trends and opportunities across guest comments, the platform identifies areas needing improvement—from housekeeping issues to food and beverage complaints—and directs these directly to department leaders so they can take targeted action to exceed guest expectations.

Concierge 111