InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hospitality Net

NOVEMBER 20, 2024

It has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same types of sales and hospitality excellence training that my company and others have offered for years for hotel room reservations, group/event sales, and front office/concierge.

Reservations 52

Reservations Training Concierge Events 52

Revenue Hub

FEBRUARY 21, 2024

A hospitality chatbot is software that simulates an interaction between a hotel and a traveler. You can distinguish between two kinds of hotel chatbots: public-facing bots and guest-facing bots. Guest-facing bots only enter the picture once a reservation is made. What Does a Hotel Chatbot Do?

Reservations 108

Reservations Concierge Book Communication 108

Hotelogix

NOVEMBER 12, 2023

Business travellers around the world are planning trips and making reservations constantly. This high rate of travel implies that business travellers can become a source of regular business for your hotel. Corporate hotel reservations can, therefore, ensure business throughout the year.

Reservations 130

Reservations Book Information Concierge 130

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

PhocusWire

MAY 18, 2023

The ride-hailing company’s third annual Go-GET product event announced a couple of travel-focused updates, including concierge service at partner hotels and boat reservations on a Greek island.

Concierge 89

Concierge Reservations Events 89

Revenue Hub

OCTOBER 17, 2023

To put it in simple words, ancillary revenue or additional revenue is like a bonus income that hotels can earn from things besides just renting rooms. NB: This is an article from eZee Absolute Curious about how you can tap into this for your hotel? Whether your hotel is big or small, fancy or cozy, this guide is your secret recipe.

Concierge 109

Concierge Events Book Catering 109

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.

Accounting 104

Accounting Concierge Communication Book 104

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

Hotel Owner

JULY 18, 2023

Port Lympne Reserve in Kent, one of the UK’s most popular wild animal and short breaks destinations, is adding a new type of accommodation to its portfolio with the launch of the Lookout Bubble next month. The price for a one-night stay in the Lookout Bubble ranges from £439 – £999.

Concierge 96

Concierge Reservations Pricing 96

NV Hotels

SEPTEMBER 20, 2023

appeared first on NV Hotels. BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics. In fact, WE GUARANTEE IT.

Concierge 98

Concierge Communication Reservations Blog 98

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This blog will provide a full guide to AI in the hospitality industry for your hotel. Aiosell integrates with various hotel softwares – including SiteMinder!

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

Training 105

Training Concierge Housekeeping Reservations 105

Revenue Hub

MARCH 17, 2023

Subscribe to our weekly newsletter and stay up to date Now, imagine potential guests having this same capability for your hotel. Apple recently launched Apple Business Connect which gives businesses, and in this case hotels, the opportunity to make both their hotel and hotel amenities more easily discoverable for those with Apple devices.

Concierge 98

Concierge Article Book Reservations 98

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. The more they can do without leaving the hotel, the better. A competitive advantage Most guests enjoy the convenience of an all-in-one experience, making hotels with a wide range of add-on services more attractive and giving them a competitive advantage.

Concierge 96

Concierge Guest Satisfaction Book Article 96

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

FEBRUARY 27, 2023

When it comes to bringing in revenue, hotels typically rely on four primary sources: rooms, meetings and events, food and beverage, and ancillary services. Whether rooms are being sold or left vacant is a significant indicator of the financial health of a hotel. So, what brings in the most revenue for hospitality organizations?

Events 98

Events Concierge Pricing Article 98

Revenue Hub

JUNE 4, 2024

To limit their carbon emissions, corporates showed a preference to green travel options, thus escalating demand for eco-friendly hotels and sustainable travel solutions. Notably, an astounding 88% of business leaders stated they are inclined towards hotels explicitly about their sustainability efforts.

Travel and Tourism 109

Travel and Tourism Article Catering Concierge 109

Hotel Owner

JUNE 19, 2023

In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Table of contents Why are chatbots used in the hotel industry?

Book 97

Book Communication Pricing Property Management 97

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotel Business

JULY 12, 2024

Tock, a reservation, experiences and events platform for the hospitality industry, has partnered with Curator Hotel & Resort Collection. As Curator’s newest platform partner, Tock will empower member hotels and resorts to streamline their operations, drive ancillary revenue and elevate guest experiences all on one system.

Reservations 64

Reservations Concierge Beverage Operations Events 64

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Revenue Hub

AUGUST 27, 2024

These are received not only from the hotel, but also from rental car companies and airlines, both of which are also offering upgrades. May not even be aware of upgrades if their reservation was made by a third party such as an administrative assistant, family member, or traveling companion. Or do callers just upsell themselves?

Training 108

Training Reservations Book Workshop 108

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Hotel Business

APRIL 26, 2024

planning to travel at least one night this year, a new survey led by Hyatt finds hotels can make their travel journeys, from pre-arrival to checkout, more seamless and inclusive. What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. to make the travel experience easier. .

Communication 111

Communication Training Concierge Book 111

SiteMinder

APRIL 11, 2024

Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Medium sized hotel brands can grow a significant revenue stream by promoting their Airbnb listings , considering how popular the platform is among travellers. Every hotel is unique.

Book 98

Book Pricing Marketing Information 98

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience. Let’s jump right in.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

OCTOBER 16, 2023

Ever thought about how hotels can pocket some extra cash beyond just renting out rooms? ” It is when a hotel offers additional services or packages to enhance a guest’s stay. These supplementary offerings not only open the door to additional income for the hotel but also give guests that extra touch of luxury.

Concierge 59

Concierge Events Book Marketing 59

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. Features That Get More Direct Bookings for Hotels 1. But here’s the good news, it doesn’t have to be this way.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotel Business

MARCH 14, 2024

Hotel technology provider Maestro has unveiled its roadmap of technology innovations the company is planning to launch this year. Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways.

Concierge 59

Concierge Housekeeping Book Pricing 59

Les Roches

DECEMBER 30, 2023

The term ‘customer’ refers to a more transactional relationship, where the emphasis is on providing efficient and satisfactory service to all patrons, not just guests Guest services in the hotel industry Hotel businesses rely on delivering exceptional guest services to maintain loyal customers and attract new guests.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Owner

APRIL 17, 2024

Ellen Kensington, formerly The Burns Hotel, is set to open its doors this summer, with reservations being taken from next month. The refurbished luxury boutique hotel is located in the heart of Earl’s Court, and comprises five interconnected conservation Victorian period townhouses.

Concierge 52

Concierge Reservations Marketing 52