InnQuest

JANUARY 23, 2023

Customers nowadays trust big names like Expedia, Booking.com, or Hotels.com more than an actual hotel website. Direct bookings are reservations made directly with the hotel rather than through a third-party online travel agency (OTA). What are the benefits of direct bookings for a hotel?

Book 218

Book Reservations Concierge Blog 218

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Hospitality Net

MAY 7, 2024

If you love hotels, then you will be glad to hear that they offer many amazing career paths. There are many diverse positions within a hotel but in this article, we will cover 10 possible career paths that hotel lovers should consider.

Hospitality Management 98

Hospitality Management Concierge Reservations Article 98

EHL Insights

MAY 6, 2024

If you love hotels, then you will be glad to hear that they offer many amazing career paths. There are many diverse positions within a hotel but in this article, we will cover 10 possible career paths that hotel lovers should consider.

Hospitality Management 98

Hospitality Management Concierge Reservations Article 98

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

MARCH 12, 2024

Follow along as we show you what experiential marketing is and explain how these campaigns draw in new visitors, retain loyal guests, and help your hotel stand out from the rest. The best experiential marketing events and campaigns offer value to guests that goes beyond typical amenities to help the hotel become a preferred brand.

Marketing 108

Marketing Concierge Article Events 108

Hospitality Net

NOVEMBER 20, 2024

It has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same types of sales and hospitality excellence training that my company and others have offered for years for hotel room reservations, group/event sales, and front office/concierge.

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Reservations Training Concierge Events 52

Hotelogix

NOVEMBER 12, 2023

Business travellers around the world are planning trips and making reservations constantly. This high rate of travel implies that business travellers can become a source of regular business for your hotel. Corporate hotel reservations can, therefore, ensure business throughout the year.

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Reservations Book Information Concierge 130

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

FEBRUARY 28, 2025

Does Your Hotel Feel Personal or Just Functional? A guest walks into a hotel after a long journey. The best hotels use technology to enhance guest experience, not replace human warmth. A traveler arrives at a well-known five-star hotel, expecting comfort after a grueling 12-hour flight.

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Concierge Guest Services Book Demo 130

Mary Gostelow

MARCH 22, 2025

His stays at Bulgari Hotels, the top-tier Marriott brand, neither counted towards the status nor earned him any points. And when it comes to his favourite hotels, Aman, Dorchester Collection and The Peninsula mastered more subtle ways of keeping their patrons happy. In fact, he could not care less.

Concierge 52

Concierge Reservations Events 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

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Concierge Guest Satisfaction Housekeeping Server 52

PhocusWire

MAY 18, 2023

The ride-hailing company’s third annual Go-GET product event announced a couple of travel-focused updates, including concierge service at partner hotels and boat reservations on a Greek island.

Concierge 89

Concierge Reservations Events 89

Revenue Hub

OCTOBER 17, 2023

To put it in simple words, ancillary revenue or additional revenue is like a bonus income that hotels can earn from things besides just renting rooms. NB: This is an article from eZee Absolute Curious about how you can tap into this for your hotel? Whether your hotel is big or small, fancy or cozy, this guide is your secret recipe.

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Concierge Events Book Catering 109

Revenue Hub

FEBRUARY 21, 2024

A hospitality chatbot is software that simulates an interaction between a hotel and a traveler. You can distinguish between two kinds of hotel chatbots: public-facing bots and guest-facing bots. Guest-facing bots only enter the picture once a reservation is made. What Does a Hotel Chatbot Do?

Reservations 108

Reservations Concierge Book Communication 108

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.

Accounting 104

Accounting Concierge Book Communication 104

Hotel Owner

JULY 18, 2023

Port Lympne Reserve in Kent, one of the UK’s most popular wild animal and short breaks destinations, is adding a new type of accommodation to its portfolio with the launch of the Lookout Bubble next month. The price for a one-night stay in the Lookout Bubble ranges from £439 – £999.

Concierge 96

Concierge Reservations Pricing 96

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. What is guest communication in the hotel industry?

Communication 219

Communication Reservations Book Information 219

NV Hotels

SEPTEMBER 20, 2023

appeared first on NV Hotels. BluIP® is a Tier1 global service provider and communications technology innovator. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics. In fact, WE GUARANTEE IT.

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Concierge Communication Reservations Blog 98

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. The more they can do without leaving the hotel, the better. A competitive advantage Most guests enjoy the convenience of an all-in-one experience, making hotels with a wide range of add-on services more attractive and giving them a competitive advantage.

Concierge 103

Concierge Book Guest Satisfaction Document 103

Hotelogix

FEBRUARY 28, 2025

Imagine this: You own a beautiful boutique hotel. This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. The Rise of AI in Hospitality Technology has changed how people book and experience hotels. You wonder why.

Book 130

Book Guest Satisfaction Guest Retention Training 130

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This blog will provide a full guide to AI in the hospitality industry for your hotel. Aiosell integrates with various hotel softwares – including SiteMinder!

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotel Owner

SEPTEMBER 4, 2023

INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.

Training 105

Training Concierge Housekeeping Reservations 105

Revenue Hub

MARCH 17, 2023

Subscribe to our weekly newsletter and stay up to date Now, imagine potential guests having this same capability for your hotel. Apple recently launched Apple Business Connect which gives businesses, and in this case hotels, the opportunity to make both their hotel and hotel amenities more easily discoverable for those with Apple devices.

Concierge 98

Concierge Article Book Reservations 98

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

FEBRUARY 27, 2023

When it comes to bringing in revenue, hotels typically rely on four primary sources: rooms, meetings and events, food and beverage, and ancillary services. Whether rooms are being sold or left vacant is a significant indicator of the financial health of a hotel. So, what brings in the most revenue for hospitality organizations?

Events 98

Events Concierge Pricing Article 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

eZee Absolute

JANUARY 3, 2025

Ah, the thrill of hotel marketing! So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025. So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025. Ready to keep up? And guess what?

Marketing 52

Marketing Book Reservations Property Management 52

Revenue Hub

JUNE 4, 2024

To limit their carbon emissions, corporates showed a preference to green travel options, thus escalating demand for eco-friendly hotels and sustainable travel solutions. Notably, an astounding 88% of business leaders stated they are inclined towards hotels explicitly about their sustainability efforts.

Travel and Tourism 109

Travel and Tourism Article Catering Concierge 109

Hotel Owner

JUNE 19, 2023

In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Table of contents Why are chatbots used in the hotel industry?

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Book Communication Pricing Property Management 97

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Guest Services Communication Concierge Guest Satisfaction 98

Hotel Business

FEBRUARY 25, 2025

Canary Technologies has launched its AI Voice platform, an end-to-end suite of AI-powered hotel assistants that handle traveler calls, drive bookings and streamline hotel operations, according to the company. For example, hotels miss up to 40% of callslosing bookings and frustrating travelers. The result?

Concierge 59

Concierge Reservations Communication Book 59

Hotel Business

JULY 12, 2024

Tock, a reservation, experiences and events platform for the hospitality industry, has partnered with Curator Hotel & Resort Collection. As Curator’s newest platform partner, Tock will empower member hotels and resorts to streamline their operations, drive ancillary revenue and elevate guest experiences all on one system.

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Reservations Concierge Beverage Operations Events 64

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

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POS Systems Training Guest Satisfaction Front of House 130

Revenue Hub

AUGUST 27, 2024

These are received not only from the hotel, but also from rental car companies and airlines, both of which are also offering upgrades. May not even be aware of upgrades if their reservation was made by a third party such as an administrative assistant, family member, or traveling companion. Or do callers just upsell themselves?

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Training Reservations Book Workshop 109