Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

JANUARY 23, 2023

Customers nowadays trust big names like Expedia, Booking.com, or Hotels.com more than an actual hotel website. However, you can still implement strategies to increase direct bookings and create a better bottom line for your property. Direct bookings can be made through the hotel’s website, by phone, or in person at the hotel.

Book 218

Book Reservations Concierge Blog 218

Hotelogix

FEBRUARY 28, 2025

Does Your Hotel Feel Personal or Just Functional? A guest walks into a hotel after a long journey. The best hotels use technology to enhance guest experience, not replace human warmth. A traveler arrives at a well-known five-star hotel, expecting comfort after a grueling 12-hour flight.

Concierge 130

Concierge Guest Services Book Demo 130

Boutique Hotel News

MARCH 24, 2023

Italy: Hotel and apartment company URBANAUTS Hospitality Group, in partnership with investment group JP Hospitality Investors Club, has opened URBANAUTS STUDIOS Minelli in Trieste, Italy. An online concierge, which was developed with the Viennese startup Staymate, is available to all guests. Staff are also located on property.

Concierge 130

Concierge Property Management 130

Hotelogix

JANUARY 29, 2025

Hold onto your room keys—2025 is the year hotels go high-tech! In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens. Ready to future-proof your property? That’s the magic of smart hotel tech ! It's as if you carry your hotel in your pocket!

Concierge 145

Concierge Training Pricing Book 145

Revenue Hub

JULY 4, 2024

Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests’ desire for personalised experiences and seamless interactions. Unleashing data for personalised hotel stays has become the key to unlocking these enhanced guest experiences.

POS Systems 103

POS Systems Concierge Article Book 103

InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

Communication 219

Communication Reservations Book Information 219

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Business

DECEMBER 15, 2022

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports.

Concierge 98

Concierge Property Management Book Back of House 98

eZee Absolute

JANUARY 3, 2025

Ah, the thrill of hotel marketing! So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025. So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025. Ready to keep up? And guess what?

Marketing 52

Marketing Book Reservations Property Management 52

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Table of contents Why are chatbots used in the hotel industry?

Book 97

Book Communication Pricing Property Management 97

Hotelogix

NOVEMBER 12, 2023

This high rate of travel implies that business travellers can become a source of regular business for your hotel. Corporate hotel reservations can, therefore, ensure business throughout the year. It is the perfect time for hotel properties like yours to target these corporate guests and focus aspects like hotel booking for corporate.

Reservations 130

Reservations Book Information Concierge 130

Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This blog will provide a full guide to AI in the hospitality industry for your hotel. Aiosell integrates with various hotel softwares – including SiteMinder!

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Serviced Apartments

NOVEMBER 10, 2023

UK: Luxury property advisory and management firm Rhodium has launched a white-label property management service for the branded residence sector. The company currently manages a £12 billion portfolio including branded residence schemes in London, Dubai and Athens.

Property Management 59

Property Management Concierge Maintenance Pricing 59

SiteMinder

APRIL 11, 2024

This can include both efforts by Airbnb itself to attract users to its platform, and individual hosts promoting their own Airbnb properties. Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Every hotel is unique.

Book 98

Book Pricing Marketing Information 98

Hospitality Net

MARCH 20, 2024

Jurny, the leading vertical AI solution for automating hotel and short-term rental operations, today announced the public launch of its AI Multi-Agent system.

Concierge 45

Concierge Communication Property Management 45

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Revenue Hub

AUGUST 1, 2023

The guest experience is a hotel’s lifeblood and therefore no hotel wants to misapply automation at the expense of crucial human interaction. Subscribe to our weekly newsletter and stay up to date People are wondering, What would my trip, my hotel, be like if there’s no human there to help me?

Concierge 98

Concierge Guest Services Article Book 98

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotel Business

SEPTEMBER 28, 2023

Hyatt Hotels Corporation has revealed plans for a new short-term vacation rental platform, Homes & Hideaways by World of Hyatt, that will feature private homes and remote hideaways in the U.S. The company has also sold Destination Residential Management to Lowe.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Serviced Apartments

APRIL 11, 2023

USA: The Eighteen by Locale will be a boutique apartment hotel that is set to open in the Five Points neighbourhood, located at 18 McFerrin Ave in East Nashville this April. Locale will handle property management, marketing, and guest services.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Serviced Apartments

MAY 30, 2023

UAE: Real estate developer Deyaar Development PJSC in partnership with hospitality management company Millennium Hotels & Resorts have announced the launch of a residential project located in Al Furjan, Dubai. Millennium Talia Residences will be Deyaar’s second property in Al Furjan after Amalia Residences.

Concierge 52

Concierge Housekeeping Pricing Property Management 52

SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. Parts of the travel industry are embracing them with open arms.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. Features That Get More Direct Bookings for Hotels 1. Responsive Design In a mobile-first world, a responsive design is a must.

Book 52

Book Concierge Reservations Guest Satisfaction 52

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

MAY 6, 2024

A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Table of contents Main considerations when comparing booking engines Choosing the right booking engine is a pivotal decision for any hotel.

Book 52

Book Catering Reservations Information 52

Xotels Hotel Revenue Management

JULY 26, 2024

You’ve got a hotel, right? Well, buckle up, because I’m about to spill the beans on how to squeeze every last penny out of your hotel venture. So, grab a cup of coffee, get comfortable, and let’s dive into the nitty-gritty of how to make your hotel a money-making machine. What is Yield Management, Really?

Book 59

Book Pricing Marketing Events 59

SiteMinder

OCTOBER 10, 2024

Alternatively, corporate travelling can be outsourced to one of the many global travel management companies and agencies that offer corporate travel management services. Table of contents What is the difference between a corporate travel management company and corporate travel agencies? billion within the next five years.

Book 52

Book Catering Budgeting Concierge 52