InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

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Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

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Communication Reservations Book Information 219

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

Hotel Business

DECEMBER 15, 2022

Virdee , which delivers digital check-in and virtual concierge services to the lodging industry, has integrated with Cloudbeds , an all-in-one lodging operations platform, that will provide hoteliers and hosts with an efficient end-to-end solution for providing contactless guest experiences, the company reports.

Concierge 98

Concierge Property Management Book Back of House 98

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Table of contents Why are chatbots used in the hotel industry?

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Book Communication Pricing Property Management 97

Hotelogix

NOVEMBER 12, 2023

This high rate of travel implies that business travellers can become a source of regular business for your hotel. Corporate hotel reservations can, therefore, ensure business throughout the year. It is the perfect time for hotel properties like yours to target these corporate guests and focus aspects like hotel booking for corporate.

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Reservations Book Information Concierge 130

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

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Guest Satisfaction Communication Workshop Concierge 97

Hotel Business

DECEMBER 16, 2024

Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation. La Concha Key West in Key West, FL, is now part of Marriotts Autograph Collection.

Concierge 52

Concierge Catering Guest Services Property Management 52

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This blog will provide a full guide to AI in the hospitality industry for your hotel. Aiosell integrates with various hotel softwares – including SiteMinder!

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Guest Satisfaction Pricing Communication Concierge 91

Hospitality Net

MARCH 20, 2024

Jurny, the leading vertical AI solution for automating hotel and short-term rental operations, today announced the public launch of its AI Multi-Agent system.

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Concierge Communication Property Management 45

Serviced Apartments

NOVEMBER 10, 2023

UK: Luxury property advisory and management firm Rhodium has launched a white-label property management service for the branded residence sector. The company currently manages a £12 billion portfolio including branded residence schemes in London, Dubai and Athens.

Property Management 59

Property Management Concierge Maintenance Pricing 59

SiteMinder

APRIL 11, 2024

This can include both efforts by Airbnb itself to attract users to its platform, and individual hosts promoting their own Airbnb properties. Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Every hotel is unique.

Book 98

Book Pricing Marketing Information 98

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

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Travel and Tourism Strategic Planning Procurement Concierge 105

eZee Absolute

AUGUST 29, 2023

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.

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Housekeeping Training Guest Services Communication 91

Revenue Hub

AUGUST 1, 2023

The guest experience is a hotel’s lifeblood and therefore no hotel wants to misapply automation at the expense of crucial human interaction. Subscribe to our weekly newsletter and stay up to date People are wondering, What would my trip, my hotel, be like if there’s no human there to help me?

Concierge 98

Concierge Guest Services Article Book 98

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

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Maintenance Pricing Guest Satisfaction Marketing 135

Hotel Business

SEPTEMBER 28, 2023

Hyatt Hotels Corporation has revealed plans for a new short-term vacation rental platform, Homes & Hideaways by World of Hyatt, that will feature private homes and remote hideaways in the U.S. The company has also sold Destination Residential Management to Lowe.

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Resort Management Procurement Concierge Housekeeping 99

Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Serviced Apartments

APRIL 11, 2023

USA: The Eighteen by Locale will be a boutique apartment hotel that is set to open in the Five Points neighbourhood, located at 18 McFerrin Ave in East Nashville this April. Locale will handle property management, marketing, and guest services.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Serviced Apartments

MAY 30, 2023

UAE: Real estate developer Deyaar Development PJSC in partnership with hospitality management company Millennium Hotels & Resorts have announced the launch of a residential project located in Al Furjan, Dubai. Millennium Talia Residences will be Deyaar’s second property in Al Furjan after Amalia Residences.

Concierge 52

Concierge Housekeeping Pricing Property Management 52

SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. Parts of the travel industry are embracing them with open arms.

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Travel and Tourism Concierge Book Valet Services 52

eZee Absolute

SEPTEMBER 5, 2024

Your guests are excited to book their stay at your hotel, but instead of coming directly to you, they’re funnelling their money over to third-party booking sites, leaving you with a hefty commission bill. Features That Get More Direct Bookings for Hotels 1. Responsive Design In a mobile-first world, a responsive design is a must.

Book 52

Book Concierge Reservations Guest Satisfaction 52

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

MAY 6, 2024

A booking engine comparison is the process of evaluating different platforms to understand their features, functionalities, and suitability for a specific hotel. Table of contents Main considerations when comparing booking engines Choosing the right booking engine is a pivotal decision for any hotel.

Book 52

Book Catering Reservations Information 52

Xotels Hotel Revenue Management

JULY 26, 2024

You’ve got a hotel, right? Well, buckle up, because I’m about to spill the beans on how to squeeze every last penny out of your hotel venture. So, grab a cup of coffee, get comfortable, and let’s dive into the nitty-gritty of how to make your hotel a money-making machine. What is Yield Management, Really?

Book 59

Book Pricing Marketing Events 59

SiteMinder

OCTOBER 10, 2024

Alternatively, corporate travelling can be outsourced to one of the many global travel management companies and agencies that offer corporate travel management services. Table of contents What is the difference between a corporate travel management company and corporate travel agencies? billion within the next five years.

Book 52

Book Catering Budgeting Concierge 52

Les Roches

JULY 9, 2024

How do I start a career in hotels? That means a career in hotel management can open doors to a host of exciting opportunities and experiences. That means a career in hotel management can open doors to a host of exciting opportunities and experiences.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

eZee Absolute

NOVEMBER 16, 2022

To add to the disappointment, when you enter the hotel for check-in you found a scenario like this: Two reception counters, handling four queues of guests. A hotel staff member is assisting them with their check-ins on a digital pad. Now imagine, if this hotel had a self-check-in kiosk. What Is a Hotel Self-Service Kiosk?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Xotels Hotel Revenue Management

JULY 26, 2024

You’ve got a hotel, right? Well, buckle up, because I’m about to spill the beans on how to squeeze every last penny out of your hotel venture. So, grab a cup of coffee, get comfortable, and let’s dive into the nitty-gritty of how to make your hotel a money-making machine. What is Yield Management, Really?

Book 52

Book Pricing Marketing Events 52

Les Roches

JULY 11, 2023

If so, working in hotel management may be just the career for you. Whether you’re preparing to graduate high school or have already graduated, there are clear paths into hotel management. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

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Maintenance Communication Concierge Housekeeping 40

Les Roches

AUGUST 10, 2023

It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Hotel Business

AUGUST 10, 2023

This employee-facing product empowers front desk, concierge and call center employees to book experiences and manage itineraries on behalf of guests. Guest Services also includes printable itineraries and can be used to book experiences for day visitors as well as hotel guests.

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Guest Services Book Reservations Concierge 52