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From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. By offering these smart features, hotels create an environment that feels like a home away from home, enhancing the overall guest experience. However, no amount of technology can replace the right team.
AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. Need extra towels at 3 AM?
In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.
But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? Let’s start by breaking these costs into three main categories: Fixed Costs These are the predictable expenses that won’t budge, no matter how full or empty your hotel is. Did You Know?
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Eliminate up to 70% of PBX costs when upgrading or building a new Hotel.
What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.
Once, hotels stood as beacons of hospitality, where every guest was treated like royalty. The lobby buzzed with the energy of travelers from far and wide, greeted by a concierge who knew the city like the back of his hand. Room service was a call away, and the meticulous housekeeping was a silent ballet that kept everything pristine.
In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Irrespective of whether your hotel chooses to implement these technologies or not, you can be sure that many (if not most) of your competitors are already planning to implement them.
Hold onto your room keys—2025 is the year hotels go high-tech! In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens. That’s the magic of smart hotel tech ! It's as if you carry your hotel in your pocket! Ready to future-proof your property?
In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.
Does Your Hotel Feel Personal or Just Functional? A guest walks into a hotel after a long journey. The best hotels use technology to enhance guest experience, not replace human warmth. A traveler arrives at a well-known five-star hotel, expecting comfort after a grueling 12-hour flight.
From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?
Designed to unify fragmented hospitality systems into a single, AI-driven platform, Hyper Nimbus streamlines hotel operations by activating built-for-purpose proprietary machine learning algorithms for revenue optimization, sales and marketing, guest intelligence and operations, according to the company.
Hotels have raised hourly wages by about 25% since Q2 of 2020. Higher wages have not had the intended effect of stimulating former hotel workers to return. Higher wages have not had the intended effect of stimulating former hotel workers to return. The hotel industry has proven its resiliency through its ability to adapt.
During the COVID-19 closures, hotel staff around the world were faced with the precarious prospect of staying home. For instance, in the United States, 70 percent of hotel staff were furloughed or laid off. For instance, in the United States, 70 percent of hotel staff were furloughed or laid off.
INNSiDE Manchester, part of the Meliá Hotels International group, is the first hotel globally to undergo the inclusive guest safety excellence training course by Maiden Voyage, specialists in inclusive travel and safety.
Imagine this: You own a beautiful boutique hotel. This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. The Rise of AI in Hospitality Technology has changed how people book and experience hotels. You wonder why.
From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.
Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.
At the 2024 AAHOA Convention & Trade Show at the Orange County Convention Center in Orlando, brand leaders took to the stage during the first General Session to discuss the issues affecting the hotel industry. ” The way Google will present the search results, he said, can be a detriment to the hotel.
With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. This is where hotel improvement ideas come in. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience.
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?
Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.
In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.
Bloomberg Businessweek recently reported (January 24, 2024) that $1,000 per night was pretty much the de rigueur price point for any hotel room befitting real luxury. Enter Forbes Travel Guide , recognized as the world leader in setting the standards that must be achieved for a hotel to be classified as bona fide luxury.
Last night, Friday 15th December 2023, Parisian Macao hosted the tenth annual Stelliers gala uniquely honouring Greater China hotel professionals chosen by industry savants. This is Macau’s moment. There were well over 500 at the gala. The winners?
What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.
Receiving a text that says, “Welcome to the hotel, I’m Vicky, your Virtual Concierge.” Receiving a push message from an app addressing you by name and telling you that the best way to check-in or book a time at the hotel restaurant or spa is to use this app. When a hotel associate acknowledges your baby, child, or pet.
In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?
Hotel technology provider Maestro has unveiled its roadmap of technology innovations the company is planning to launch this year. Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways.
The hotel has been “meticulously refurbished” and features 14 bedrooms, a restaurant, bar and library as well as south-facing outdoor terrace, garden and outdoor heated saltwater swimming pool. Having re-positioned the hotel and taken it to another level, the time is right for a professional operator to continue the journey.”
A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.
How did your career in hotels begin and what makes you stay in this industry? . I started as a porter in South Africa, which was followed by concierge roles doing a lot of special events and special projects, such as million-dollar golf. Then I worked in the rooms division section of hotels until I joined Hyatt in Johannesburg. .
Reading Time: 2 minutes Thailand: Hotel and property developer Dusit International has signed an agreement with real estate company King Square Development Co., The upscale hotel, serviced apartment and luxury residential project is expected to open in 2026. Alongside the hotel, Dusit will manage the luxury KingsQuare Residence.
Hyatt Hotels Corporation has revealed plans for a new short-term vacation rental platform, Homes & Hideaways by World of Hyatt, that will feature private homes and remote hideaways in the U.S. The company has also sold Destination Residential Management to Lowe.
From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.
Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Let’s explore the various hotel management careers.
UK: Boutique hotel and apartment collection Living Rooms will open 10 apartments at 65 Harley Street in Marylebone, London on 1 July 2024. “These versatile and comfortable living spaces are becoming the future of accommodation, offering a unique blend of hotel-like services and the comforts of home. .
Each term refers to different aspects of hotel operations. It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. Housekeeping: Ensuring rooms are clean , well-maintained , and stocked with necessary supplies. What is the guest experience?
What’s it like to work in the top 10 hotels in Abu Dhabi? 25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. What Are the Top 10 Hotels in Abu Dhabi?
How do I start a career in hotels? That means a career in hotel management can open doors to a host of exciting opportunities and experiences. That means a career in hotel management can open doors to a host of exciting opportunities and experiences.
The best hotel interview questions will provide an opportunity for both parties to get what they need, but how do you as a recruiter know what to ask? Are there specific hotel manager interview questions and answers? Are hotel supervisor interview questions different to hotel front office manager interview questions?
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