eHotelier

AUGUST 6, 2023

Mobile concierge (also known as digital concierge or service requests) can unlock a host of benefits for both staff and guests alike and deliver new ways of optimising resources and driving revenue.

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Concierge 130

eHotelier

JUNE 24, 2024

Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.

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Concierge Communication 130

Hotel Management Network

MAY 29, 2024

Grand Hotel in Salem, a 193-key hotel in Oregon, US, has unveiled IZZY, a 3-D voice-activated Virtual Concierge & Hotel Pal. The post Grand Hotel in Salem launches 3D voice-activated virtual concierge appeared first on Hotel Management Network.

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Concierge 105

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He began his career as a luggage porter at the Grosvenor Park Hotel, and although his career trajectory has varied since then, he was “always drawn back to the hospitality sector”.

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Concierge Guest Services Service Management 105

eHotelier

NOVEMBER 19, 2024

IRIS, a global leader in digital F&B, guest directory, and concierge solutions for hotels, is thrilled to announce that The Westin Resort Nusa Dua, Bali.

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Concierge 263

Revfine

SEPTEMBER 21, 2024

For modern hotels, balancing digital tools and human interaction is key to delivering exceptional guest experiences. You’ll learn how to use technology to boost efficiency, build stronger relationships, and turn every The post The Digital Concierge: How Technology Helps Hotels Add a Human Touch appeared first on Revfine.com.

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Concierge Guest Satisfaction Article 97

Boutique Hotel News

DECEMBER 20, 2022

BHN editor Eloise Hanson outlines six hotel and travel trends expected to shape the industry in 2023. Hotel e-tail. In fact, research from HVS shows that over the past 50 years, daily rates across London hotels have grown 0.75 In Bullingham’s words, hotels need to be more like Selfridges.

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Concierge Book Marketing Information 312

Hotelogix

FEBRUARY 13, 2025

In today's digital world, your hotel's website is often the first thing potential guests see. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests.

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Larry Mogelonsky

DECEMBER 9, 2024

For example, we provide a pillow concierge service. It is not that we expect them to use it, but rather, a reminder that this is time for themselves, So, how would you classify the resort? This classification is really up to our guests. Certainly, well-being is a critical component of our offering. We also offer yoga and exercise classes.

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Concierge Definition Pricing Marketing 130

Hospitality Net

JUNE 23, 2024

. — June 24, 2024 — Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.

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Concierge Communication 97

Revenue Hub

JANUARY 14, 2025

As we enter 2025, integrating Artificial Intelligence (AI) into hotel pricing strategies continues to revolutionize the hospitality industry. The impact of AI on hotel pricing has deepened and expanded, reshaping the industry in profound ways. billion by 2027, driven by this trend.

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Pricing Guest Satisfaction Book Training 109

STAAH

DECEMBER 3, 2024

10 Game-Changing Hotel Trends to Prepare for in 2025 1. As technology advances, so does the modern guest’s expectation for a seamless, tech-driven hotel experience. From virtual concierges offering 24/7 support to mobile check-ins and dedicated hotel apps, these innovations are redefining convenience and personalisation.

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Concierge Book Blog Definition 102

Larry Mogelonsky

MARCH 3, 2025

As we see time again, the story of a hotel is the story of the people working at the hotel. With more than 89,000 rooms the most in North America Las Vegas visitors have a myriad of options and are more than willing to take their business elsewhere should their hotel of choice not deliver on its service promise.

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Concierge Front of House Workshop Definition 130

Revenue Hub

JANUARY 7, 2025

In the hotel industry terms like “guest service” and “guest experience” are often used interchangeably – but, there are distinct differences. NB: This is an article from iVvy Subscribe to our weekly newsletter and stay up to date Each term refers to different aspects of hotel operations.

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Guest Services Concierge Guest Satisfaction Housekeeping 107

Hospitality Net

JULY 31, 2023

This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

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Concierge Training 75

Revenue Hub

JANUARY 6, 2025

In 2025, hotel marketing isnt just about booking a few extra nights here and there. That means your marketing strategy needs to be as sharp as a concierges suit. Content Marketing and Storytelling: More Than Just Words Gone are the days when a generic description of your hotel would suffice. According to a 2024 study , over 4.7

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Marketing Concierge Article Blog 109

Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Concierge 96

Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? Let’s start by breaking these costs into three main categories: Fixed Costs These are the predictable expenses that won’t budge, no matter how full or empty your hotel is. Did You Know?

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Guest Satisfaction Training Housekeeping Scheduling 100

Boutique Hotel News

JUNE 27, 2023

Concierge are also available when needed. It’s been our mission to create bright and homely residences in true Signet style and that are an extension of the hotel.” The Retreat at Elcot Park, located in west Berkshire, opened in June 2022 and marked the second hotel in The Signet Collection.

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Concierge 244

STAAH

JANUARY 21, 2025

As the hospitality industry continues to evolve, staying ahead of emerging trends is essential for hotels aiming to attract and retain guests. Hotels invested heavily in contactless technology, enhancing guest convenience and safety. Hyper-Personalization Personalization will set hotels apart.

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Travel and Tourism Guest Satisfaction Concierge Blog 109

Revenue Hub

MARCH 4, 2025

Artificial Intelligence (AI) is fundamentally reshaping how travelers discover and engage with hotels. They pull data from travel blogs, news sites, review platforms, and social media to construct an understanding of your hotel. This shift poses a new challenge. Strategies to Strengthen AI-Driven Brand Visibility 1.

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Blog Concierge Article Information 69

Larry Mogelonsky

SEPTEMBER 27, 2023

One clear victor in the post-pandemic era has been the hotel bar, whether off the lobby, tucked away from non-guests or up on the roof. The infamy of a good hotel bar makes it the natural converging point for out-of-towners looking for the latest and greatest, both about the incumbent hotel and the destination at large.

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Concierge Server Training Download 100

MEWS

JANUARY 16, 2025

What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest's stay. This can range from the check-in and check-out process to in-room amenities, concierge services, dining options, and facilities such as pools, spas, and fitness centers.

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Guest Services Concierge 130

eHotelier

DECEMBER 14, 2023

Emporium Hotel South Bank is one of Australia’s most celebrated boutique properties, set in the lush tropical South Bank precinct with Brisbane River and City views and welcoming distinguished guests, including prime ministers, world leaders, sporting and entertainment celebrities, and visitors seeking a five-star experience.

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Concierge 100

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

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Concierge Communication Guest Satisfaction Reservations 52

MEWS

DECEMBER 3, 2024

A service in the hospitality industry refers to any activity, type of assistance, or amenity your hotel offers to enhance the guest experience, increase comfort, and provide added convenience.

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Concierge Customer Service 130

eHotelier

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

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Concierge Marketing 130

Hotel Business

JUNE 20, 2024

Richards , 51, owner/managing director of Mattress Concierge , a supplier of mattresses and sleep products to independent luxury properties and boutique hotels, has died Richards joined the company in 2017 as a sales representative. The post Mattress Concierge CEO Robert E.

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Concierge 59

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. The hospitality industry thrives on people. Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table.

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Guest Satisfaction Communication Workshop Concierge 109

Revenue Hub

FEBRUARY 11, 2025

NB: This is an article from Demand Calendar Subscribe to our weekly newsletter and stay up to date Whether running a budget-friendly property or a high-end hotel, settling for a one-size-fits-all approach is a surefire way to lose loyal customers and miss out on valuable upsell opportunities.

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Pricing Concierge Article Budgeting 69

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

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Concierge Marketing 130

Hotel Owner

MARCH 11, 2025

Grand Central Hotel Belfast, part of Hastings Hotels Group, has appointed Jake McHugh as general manager of the city centre hotel. Having lived abroad and worked in hotels in various positions for over two decades, Hastings said McHugh brings a wealth of knowledge and experience to the role.

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Concierge Hospitality Management 52

Revenue Hub

MARCH 17, 2025

NB: This is an article from Book4Time Subscribe to our weekly newsletter and stay up to date By leveraging unique strategies, hotels and resorts can maximize revenue across multiple touchpoints without resorting to discounting, which can damage brand reputation and reduce profits.

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Pricing Book Concierge Reservations 64

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

Hotel Business

DECEMBER 20, 2024

An affiliate managed by Range Equity Management LP , Lodging Capital Partners and funds managed by Oaktree Capital Management LP originated a $99 million loan secured by the 254-key Viewline Resort and 158-key Wildwood Hotel located mid-mountain in Snowmass, CO. The loan was used to facilitate the refinancing of the properties.

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Concierge Special Events Events Marketing 59

Hotel Business

OCTOBER 29, 2024

In the hotel industry, guest and employee experiences go hand in hand. It’s the property-level team members who are charged with making the guests feel at home and acting as concierges to provide a quality stay. There are other areas in the hotel to look for efficiencies but nothing that’s facing the guest.

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Scheduling Concierge Download Accounting 59

Revenue Hub

JANUARY 20, 2025

Hotels often use benchmarking as a security blanket to justify sticking to the status quo by saying, “At least we’re doing as well as – or better than – our competitors.” If you default to a “copycat” strategy, you risk losing your hotel’s unique identity.

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Concierge Article Marketing Pricing 106