InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

Communication 219

Communication Reservations Book Information 219

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? We’ll also look at tangibles versus intangible elements, costs and returns. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Business

SEPTEMBER 28, 2023

Hyatt Hotels Corporation has revealed plans for a new short-term vacation rental platform, Homes & Hideaways by World of Hyatt, that will feature private homes and remote hideaways in the U.S. The company has also sold Destination Residential Management to Lowe. The management business will be rebranded by Lowe and CoralTree.

Resort Management 99

Resort Management Procurement Concierge Housekeeping 99

Les Roches

SEPTEMBER 25, 2024

What’s it like to work in the top 10 hotels in Abu Dhabi? 25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. What Are the Top 10 Hotels in Abu Dhabi?

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

OCTOBER 30, 2023

It’s also influencing hospitality management and a wide range of initiatives in the hospitality sector. What is a smart hotel? A smart hotel is a cutting-edge accommodation facility that uses advanced technologies to update and improve the guest experience and enhance operational efficiency.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 2, 2024

Come with us and explore the captivating world of hospitality careers in Dubai. Whether you dream of welcoming guests at a five-star hotel, managing operations at a bustling restaurant or leading strategic initiatives for a hospitality consultancy, there are plenty of options.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? What does a hotel manager do?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

MARCH 23, 2023

In recent years, the hotel landscape has changed a lot thanks to accommodation alternatives like Airbnb becoming more popular. If you’re looking at hospitality as a career , then it’s important to know the facts when it comes to Airbnb vs hotel and what the future could hold for both of these business models.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Serviced Apartments

MAY 30, 2023

UAE: Real estate developer Deyaar Development PJSC in partnership with hospitality management company Millennium Hotels & Resorts have announced the launch of a residential project located in Al Furjan, Dubai. It also marks Deyaar’s fourth property managed by Millennium Hotels & Resorts.

Concierge 52

Concierge Housekeeping Pricing Property Management 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? The popular tourism industry is supported by over 800 hotels , including some of the most prestigious venues on the planet, offering unparalleled opportunities for those looking to advance their careers in hospitality.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JULY 9, 2024

How do I start a career in hotels? That means a career in hotel management can open doors to a host of exciting opportunities and experiences. That means a career in hotel management can open doors to a host of exciting opportunities and experiences.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

DECEMBER 27, 2023

Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. There are several reasons why a good customer experience strategy is so significant in hospitality.

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Training Communication Hospitality Management Information 69

Les Roches

MARCH 16, 2023

If so, a career as a luxury hotel advisor could be for you. Whether you are hoping to learn more about the qualifications you require or wish to understand how to start your career in luxury travel, we explore how to become a luxury hotel advisor and answer some frequently asked questions in this article.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

OCTOBER 10, 2023

Hospitality is all about giving a warm welcome to guests and providing the services they need and expect. As an industry, hospitality covers everything from beach-front resorts to hotels, B&Bs, spas, restaurants, bars and luxury villas with butler service. What are the top high-paying jobs in hospitality?

Travel and Tourism 52

Travel and Tourism Concierge Training Hospitality Management 52

Les Roches

AUGUST 10, 2023

What is the hospitality industry? Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. It includes hotels, bars, restaurants, resort management , theme parks and cruise ships.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

DECEMBER 23, 2022

With more than 700,000 hotels and resorts worldwide , the hotel industry is a growth-focused industry that’s interesting and vibrant and offers endless career opportunities as well as immense job satisfaction. What is a luxury hotel brand? Luxury hospitality is all about making guests feel special and brand’s top priority.

Training 52

Training Concierge Hospitality Management Book 52

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

What is hotel management, you might ask? The hotel industry is broad and complex, with many stakeholders involved. Did you, for example, know hotels are not just managed by one party but typically have many different players involved in operating the hotel? And that’s a really good question.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

JULY 11, 2023

If so, working in hotel management may be just the career for you. Whether you’re preparing to graduate high school or have already graduated, there are clear paths into hotel management. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

DECEMBER 21, 2022

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. Overseeing other front desk employees, as well as concierges. .

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Hospitality Management Guest Services Communication Concierge 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

JUNE 7, 2023

Understanding the differences between these two approaches is essential for working in hospitality management as they are both critical to providing a positive customer experience and strengthening customer engagement. Ritz-Carlton: Ritz-Carlton is well-known throughout the hotel industry for its exceptional customer service.

Customer Service 88

Customer Service Training Information Communication 88

Les Roches

DECEMBER 30, 2022

In any industry where companies will be dealing directly with customers, hospitality and customer service are important. This holds true whether we are talking about the customer help desk at a supermarket or the concierge at a five-star hotel. In the airline industry, hospitality is different and unique.

Concierge 52

Concierge Hospitality Management Document Marketing 52

Les Roches

JANUARY 19, 2024

Are you interested in being part of the hospitality industry or even dreaming of operating your own hotel? This compre­hensive guide is de­signed to equip aspiring entre­preneurs with the necessary knowledge and tools to develop effective business plans for hotels. What is a hotel business plan?

Marketing 52

Marketing Accounting Book Training 52

Les Roches

DECEMBER 21, 2022

Revenue is important in any business, and in hotels and hospitality, it can be hard to keep track of revenue due to the constantly-shifting nature of the business. In this article, we’ll go over everything from the history of revenue management to the different ways you can assess revenue in a hotel.

Pricing 52

Pricing Book Events Concierge 52

Les Roches

DECEMBER 25, 2022

The hotel industry is an incredibly diverse one. From small, family-run B&Bs to large, all-inclusive big-brand resorts, there are many different types of hotels located all around the world. How many types of hotels are there? The number of different types of hotels is almost endless. Star rating. Levels of services.

Travel and Tourism 52

Travel and Tourism Definition Catering Budgeting 52

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. Exciting first-hand experience in the hospitality sector. Boost your customer service skills with our hospitality management degree enriched with practical hospitality internships.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

AUGUST 1, 2024

Established in 1959, DNATA (Dubai National Air Travel Agency) is renowned for its reliability and extensive network, which includes flight bookings, holiday packages, hotel reservations, car rentals and travel insurance. DNATA’s global reach and local expertise make it a preferred choice for both leisure and corporate travelers.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JUNE 7, 2023

For careers in hospitality , understanding the customer service experience is essential. Whether you want to work in the restaurant or hotel industry , understanding the essentials of customer service experience will boost the success of your hospitality career. What are examples of customer service experience?

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JULY 3, 2024

Whether working in hotels, attractions or tour companies, professionals in the tourism sector in Sharjah have the chance to learn about different languages and customs, enriching their professional and personal experiences Vibrant work environment: the tourism industry in Sharjah is known for its lively and fast-paced working culture.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

DECEMBER 28, 2022

Whether it’s a restaurant, hotel, or events company, digital transformation is a vital component for modern, thriving businesses. Let’s take a closer look at digital transformation in companies and how studying a hospitality degree with a focus on digital can equip you with the skills needed to support business growth. .

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Book Customer Service Information Concierge 52

Les Roches

SEPTEMBER 4, 2024

The big apple: Top 10 hotels in New York 4th September, 2024 In this article The Plaza Hotel The St. The hospitality industry is big business in the Big Apple, bringing upwards of $70bn into the local economy and employing more than 380,000 people. Since its foundation in 1904, The St.

Travel and Tourism 52

Travel and Tourism Hospitality Management Training Article 52

Les Roches

JANUARY 15, 2024

Hospitality Management Bachelor’s student and member of honor society Eta Sigma Delta, Argyro Tsavalou, on the secrets to her academic success and her plans for the future. Les Roches is one of only three hospitality business schools in Switzerland to be a member of student ‘honor society’ Eta Sigma Delta. Hopefully positively.

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Concierge Hospitality Management Scheduling Article 98