Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. He has held previous roles across the retail sector and social work, later helping to manage a leading boutique hotel in Wales, and several bars across Spain and Malta.

Concierge 105

Concierge Guest Services Service Management 105

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 21, 2022

Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Hotel Management Postgraduate Diploma. What is the difference between guest relations and guest services?

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

AUGUST 2, 2024

Strong leadership, strategic planning and business acumen are essential for this role Front office manager: supervises the front-of-house staff, ensuring efficient check-in and check-out processes, handling guest inquiries and maintaining a welcoming atmosphere.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52