Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. So, what do ALICE customers love so much about Guest Services ? The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback.

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Concierge Guest Services 52

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Guest Services Concierge Definition Customer Service 95

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Help staff serve guests through quicker and more agile means. What does Hotel Genie offer?

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Concierge Housekeeping Guest Services Information 98

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

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Front Desk Operations Guest Satisfaction Maintenance Training 130

Xotels

FEBRUARY 3, 2021

Let’s take a look at it from another angle, and instead see QR codes as a great opportunity to improve the guest’s service experience. . At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do). Airport shuttle service. Activities.

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Guest Services Marketing Information Blog 49

Serviced Apartments

NOVEMBER 20, 2023

UK: Serviced apartment operator Viridian Apartments has opened two luxury buildings in central London. All apartments are supported by an on-site concierge and 24/7 guest services. Delighted to contribute these iconic buildings to the vibrant serviced apartment sector, this marks a significant milestone in our journey.

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Concierge Guest Services 97

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

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Customer Service Guest Satisfaction Guest Services Training 52

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Defined as the simulation of human intelligence by machines, AI is poised to revolutionize hospitality by improving both the guest experience and operational processes. Today’s blog is provided by our premier member, BluIP.

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Concierge Communication Reservations Blog 98

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US. In partnership with CIC Hospitality, BWH will open 30 new hotels in Scandinavia.

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Concierge Guest Services Events Marketing 130

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 87

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.

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Accounting Concierge Book Communication 104

Les Roches

SEPTEMBER 25, 2024

For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. Working at these prestigious establishments offers unparalleled experiences, from interacting with an international clientele to mastering the art of high-end service delivery.

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Travel and Tourism Concierge Events Front Desk Operations 52

Hotel Business

APRIL 29, 2024

The hotel will have amenities such as 24-hour concierge and guest services, a fitness center, complimentary newspapers and coffee, in-room dining, locally sourced minibars and custom bathrobes. The lobby, bar and restaurant will include a full bar, classic dishes, regional ingredients and fresh takes on Cleveland essentials.

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Concierge Guest Services 59

Hotelogix

AUGUST 26, 2024

A welcome letter for a hotel guest is a personalized note from the hotel management to the visitors, usually placed in their room or sent electronically before their arrival. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

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Information Concierge Reservations Communication 100

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

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Customer Service Communication Training Information 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

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Front Desk Operations Guest Satisfaction Blog Book 52

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. The aparthotel also features fully equipped kitchens, in-unit washers and dryers, a 24-hour virtual concierge service and keyless self-check-in technology.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

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Guest Services Book Reservations Concierge 52

Hotel Business

JANUARY 24, 2023

Highlights of the brand growth include the upcoming launch of Aiden in India and the launch of Aiden in Scandinavia, where 30 new hotels have been added to the portfolio, each offering hologram concierge service. Each of these 30 hotels will offer digital hologram concierge for check-in, checkout and guest services.

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Concierge Guest Services Events Marketing 59

Social Hospitality

OCTOBER 22, 2024

Emerging hotel leaders are tapping into this trend, offering bespoke services and crafting authentic and intimate spaces. From AI-powered guest services to seamless booking experiences, tech-driven innovation is a game-changer.

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Travel and Tourism Workshop Concierge Definition 52

Revenue Hub

AUGUST 1, 2023

A travel tech debate recently went mainstream on USA Today : if AI and self-service are taking over travel, will everything become a D-I-Y experience? Or, in the words of my Cloudbeds onboarding lead colleague Gabriel Fernandes Catanese : “every concierge is a cast member”. The problem can sometimes be getting in touch with one.

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Concierge Guest Services Article Book 91

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Enhanced security: Fingerprint and facial recognition can help guests feel more secure.

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Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 2, 2024

With its dynamic economy and world-renowned attractions, Dubai has emerged as a thriving hub for the hospitality industry, offering plenty of exciting career opportunities for individuals passionate about service and hospitality. Come with us and explore the captivating world of hospitality careers in Dubai.

Travel and Tourism 52

Travel and Tourism Concierge Catering Hospitality Management 52

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. Having guests line up for 20 minutes to check in?

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Guest Satisfaction Concierge Pricing Article 92

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

eZee Absolute

AUGUST 29, 2023

This is why comprehensive staff training creates a sense of purpose, a commitment to service excellence, and a deep understanding of the hotel’s ethos. When employees are empowered with the right knowledge and skills, they’re better equipped to handle challenges, resolve issues, and create memorable moments for guests.

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Housekeeping Training Guest Services Communication 91

Les Roches

JULY 3, 2024

For ambitious individuals with a passion for service and a drive for success, Dubai’s hotel sector offers a pathway for career progression and personal growth. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

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Communication Reservations Book Information 219

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

SiteMinder

AUGUST 1, 2024

Target market: Define your ideal guest profile, including their demographics, interests, and travel habits. This might include unique amenities, services, or a distinctive atmosphere. Hotel concept and vision: Clearly articulate your hotel’s overall vision and the experience you want to provide for guests.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 52

Book Communication Pricing Property Management 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. This allows hotels to serve more guests faster and with fewer errors. Digital folders.

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Housekeeping Book Information Guest Satisfaction 130

Les Roches

JULY 5, 2024

in the global resort industry from 2020 to 2027, driven by the increasing demand for leisure and hospitality services. These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge.

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Travel and Tourism Resort Management Regulatory Compliance Concierge 52