Remove Concierge Remove Guest Services Remove Scheduling
article thumbnail

Everything You Need To Know About Hotel Operations Management

InnQuest

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

article thumbnail

From concierge to CEO: hotel careers in UAE

Les Roches

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Great Hotel Service: 10 Must-Know Tips for Hoteliers

Hotelogix

A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. A guest should feel like they’re more than just a room number. The hotels that master personalization turn one-time visitors into lifelong guests.

Concierge 130
article thumbnail

Alexa+ could earn “top-of-the-funnel” spot in travel research

STAAH

In 2018, the company launched Alexa for Hospitality , giving travelers the ability to ask Echo questions, to have Echo connect them to guest services, to play music and more through voice. Not all hotel guests were happy about the move , especially on the heels of privacy breach headlines related to the technology at the time.

Book 52
article thumbnail

Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

article thumbnail

Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

article thumbnail

A comprehensive overview of job positions within a hotel

SiteMinder

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.