Xotels

FEBRUARY 3, 2021

Anywhere you will see this recognizable signage being used for informative reasons or marketing purposes. Simply scanning the 2D ‘BAR’-code offers an easy method to take guests into an online mobile platform, the opportunities seem to be endless (create your own at www.qr-code-generator.com). QR codes as a Marketing Tool for Hotels.

Guest Services 49

Guest Services Marketing Information Blog 49

Hotelogix

FEBRUARY 28, 2025

Market Insight: According to Straits Research , the global hotel management software market was valued at $3.43 Why hotels are shifting to cloud-based PMS (Property Management Systems) : ✔ Real-time data access: Instantly update reservations, room availability, and guest preferences.

Concierge 130

Concierge Guest Services Book Demo 130

NV Hotels

SEPTEMBER 20, 2023

The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics. We enable businesses to get back to doing what they do best without changes to their business processes.

Concierge 98

Concierge Communication Reservations Blog 98

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

AUGUST 1, 2024

It clarifies your marketing efforts by enabling you to pinpoint your target audience and craft effective campaigns to reach them. A solid business plan equips you to differentiate your hotel in a crowded market by highlighting your unique selling propositions. Target audience: Who are you trying to reach with your marketing efforts?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

Hotel Business

JANUARY 24, 2023

Highlights of the brand growth include the upcoming launch of Aiden in India and the launch of Aiden in Scandinavia, where 30 new hotels have been added to the portfolio, each offering hologram concierge service. Each of these 30 hotels will offer digital hologram concierge for check-in, checkout and guest services.

Concierge 59

Concierge Guest Services Events Marketing 59

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

JANUARY 2, 2025

As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. Hotel technology includes many tools, systems, and platforms that aim to improve how hotels work, what guests experience, and how well things run overall.

Training 100

Training Pricing Concierge Book 100

Revenue Hub

OCTOBER 20, 2022

Thus, prices are higher, but the raised prices do not reflect improved guest services. Timely intervention when the guests need it is all it takes to drastically improve their satisfaction. 70% of the guests want to use technology to speed up service time. How do we resolve this?

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

SiteMinder

APRIL 11, 2024

Airbnb advertising primarily involves promoting individual accommodation listings and experiences hosted on the Airbnb platform to potential guests through various marketing channels. Cost-effective marketing. Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events.

Book 98

Book Pricing Marketing Information 98

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. It considers factors such as supply and demand, guest loyalty, market conditions, location, and the level of competition.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

eZee Absolute

AUGUST 29, 2023

Without further ado, let’s explore the various segments of hotel operations that must be enhanced to make your property stand out in this competitive market. Technology in hotel operations not only enhances the guest experience but also streamlines internal processes. Now that is something we are looking for. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. The aparthotel also features fully equipped kitchens, in-unit washers and dryers, a 24-hour virtual concierge service and keyless self-check-in technology.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 97

Book Communication Pricing Property Management 97

Les Roches

JULY 2, 2024

Restaurants and dining establishments The culinary scene is characterized by an eclectic mix of international cuisines, Michelin-starred restaurants, trendy cafes, and street food markets. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Metasphere

SEPTEMBER 4, 2023

With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Social Hospitality

OCTOBER 22, 2024

From AI-powered guest services to seamless booking experiences, tech-driven innovation is a game-changer. Emerging hotel moguls embrace cutting-edge tools to enhance the guest experience and streamline operations.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52

Les Roches

JULY 5, 2024

in the global resort industry from 2020 to 2027, driven by the increasing demand for leisure and hospitality services. Resort development is a complex discipline, requiring meticulous planning, strategic design, procurement, construction, operations and marketing. Forecasts indicate a positive annual growth rate of 4.7%

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

eZee Absolute

DECEMBER 7, 2023

Table of Content Sustainable Practices Technology Integration Health and Safety Food and Beverage Trends Wellness and Well-being Marketing and Branding Revenue Strategies Sustainable Practices According to a survey conducted by Trip.com, 69% of travellers actively seek out sustainable travel options. Let’s take a look at it one by one.

Travel and Tourism 59

Travel and Tourism Blog Guest Satisfaction Pricing 59

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in. IT manager.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

OCTOBER 10, 2023

This could be working as a hotel general manager , a hotel and restaurant manager or working as an executive in a specific department, such as marketing, accounting or event planning. Luxury services and personal concierge There are plenty of prestigious hospitality job opportunities in the luxury sector.

Travel and Tourism 52

Travel and Tourism Training Concierge Hospitality Management 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

DECEMBER 11, 2023

A hotel strategy provides a clear roadmap for achieving business goals, ensuring that every aspect of the hotel’s operations, from revenue management to guest services, aligns with its overarching objectives. How risky or inventive can you be with your marketing tactics and subsequent guest experience ?

Marketing 59

Marketing Book Concierge Guest Services 59

Les Roches

JANUARY 19, 2024

The business plan is a roadmap, outlining important aspects such as market analysis, manage­ment structure, marketing plans, ope­rational strategies, and financial projections. A structure­d plan helps you navigate­ each step, from choosing the right location to ide­ntifying your market niche and defining the­ scale of your operations.

Marketing 52

Marketing Accounting Book Training 52

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. Roles such as data analysts, digital marketing specialists and IT support staff are becoming increasingly prevalent.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 3, 2024

This involves overseeing day-to-day operations, managing staff, ensuring guest satisfaction and driving profitability in hotels and resorts across Sharjah. They play a crucial role in providing exceptional experiences for hotel guests. Are you drawn to customer interaction, event planning, culinary arts, sales, and marketing?

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

JUNE 7, 2023

This can lead to higher customer satisfaction and loyalty and a better understanding of market trends and growth opportunities. Customer segmentation divides customers based on certain characteristics, such as behaviors, lifestyles, values, or demographics, so sales and marketing teams can target customers more effectively.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

AUGUST 2, 2024

Strong leadership, strategic planning and business acumen are essential for this role Front office manager: supervises the front-of-house staff, ensuring efficient check-in and check-out processes, handling guest inquiries and maintaining a welcoming atmosphere.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers. What are hotel brands? Marriott International, Inc. When was Marriott founded?

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52