Remove Concierge Remove Guest Services Remove Maintenance
article thumbnail

5G-Powered Hospitality Industry: A New Era in Guest Services

eZee Absolute

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

article thumbnail

Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. This includes the efficiency, hospitality, and responsiveness of the staff.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Guide on Hotel Star Rating System. How does it work for Hotels?

Hotelogix

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. This includes the efficiency, hospitality, and responsiveness of the staff.

article thumbnail

Everything You Need To Know About Hotel Operations Management

InnQuest

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

article thumbnail

Strategies to enhance Front Desk Operations in a Hotel

Hotelogix

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

article thumbnail

A comprehensive overview of job positions within a hotel

SiteMinder

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

article thumbnail

A guide to hotel departments, operational areas and building functions

SiteMinder

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.