Hotelogix

FEBRUARY 28, 2025

A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. A guest should feel like they’re more than just a room number. The hotels that master personalization turn one-time visitors into lifelong guests.

Concierge 130

Concierge Guest Services Book Demo 130

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Assistant hotel manager. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotelogix

JANUARY 2, 2025

Augmented and Virtual Reality Virtual Hotel Tours for Future Guests: VR lets future guests check out the hotel and what it offers before they book, helping them make better choices. Connecting with Other Hotel Tech: These setups can link up with other tools hotels use, like systems to manage pricing and talk to guests.

Training 100

Training Pricing Concierge Book 100

SiteMinder

AUGUST 1, 2024

Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels. Operational plan Management structure : [owner], [general manager], [head chef], [concierge], with clear roles and responsibilities.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. That’s a question we’re going to try and answer.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

JULY 5, 2024

These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge. Through specialized courses and practical training, students gain insights into the hospitality industry’s unique demands.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JANUARY 19, 2024

you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. If you’re trying to answer the question ‘How much does it cost to own a hotel?’

Marketing 52

Marketing Accounting Book Procurement 52