Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Should You Write in a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

MARCH 1, 2023

This comprises: Messages sent before arrival and pre-stay confirmations Interactions occurred during a stay, such as exchanging information during check-in and the duration of the visit. Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit.

Communication 219

Communication Reservations Book Information 219

Xotels

FEBRUARY 3, 2021

QR codes (short for Q uick R esponse Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests. Anywhere you will see this recognizable signage being used for informative reasons or marketing purposes. Announcements in elevators. Activities.

Guest Services 49

Guest Services Marketing Information Blog 49

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 86

Concierge Communication Guest Services Events 86

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. While some people may be hesitant to embrace this new technology, it’s clear that automation is here to stay.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

STAAH

MARCH 24, 2025

Using voice, users can ask Alexa+ to provide information about Uber about ride options and wait times and can then book the ride without touching their phone. Not all hotel guests were happy about the move , especially on the heels of privacy breach headlines related to the technology at the time.

Book 52

Book Concierge Blog Scheduling 52

Revenue Hub

OCTOBER 20, 2022

Thus, prices are higher, but the raised prices do not reflect improved guest services. Timely intervention when the guests need it is all it takes to drastically improve their satisfaction. 70% of the guests want to use technology to speed up service time. How do we resolve this?

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

Hotelogix

JANUARY 2, 2025

Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork. Data-Driven Decision Making Advanced analytics have an influence on making informed business choices.

Training 100

Training Pricing Concierge Book 100

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 97

Book Communication Pricing Property Management 97

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. The foundation of personalized guest services lies in understanding individual preferences.

Housekeeping 91

Housekeeping Training Communication Guest Services 91

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

AUGUST 1, 2024

It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations. based on your projected occupancy and service levels. smart locks, voice assistants, automated lighting) are you investing in to enhance guest convenience and efficiency?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

APRIL 11, 2024

Regular audits ensure your listings remain competitive and appealing to potential guests. Check for any outdated information, missing amenities, and ensure high-quality visuals are used. Continuous learning : Stay informed about changes in the short-term rental market, guest preferences, and Airbnb platform updates.

Book 98

Book Pricing Marketing Information 98

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

Guest Services 52

Guest Services Book Reservations Concierge 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Metasphere

SEPTEMBER 4, 2023

The transition from a check-in process to a concierge service elevates the hotel's image and brand value. Seamless Communication The communication between the hotel and guests receives a facelift with mobile pre check-in.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JULY 18, 2023

Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

DECEMBER 21, 2022

It encompasses everything that makes sure guests feel welcome, such as: Greeting customers to ensure a good first impression and highlighting themselves as a good port of call if a client needs any help. Informing guests about hotel facilities such as restaurants, bars, laundry services, and more.

Hospitality Management 52

Hospitality Management Communication Guest Services Concierge 52

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 5, 2024

These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge. Through specialized courses and practical training, students gain insights into the hospitality industry’s unique demands.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 7, 2023

It helps businesses identify gaps in their offerings, informs product development and marketing strategies, and assists with improvements to meet customer needs better. Customer feedback Listening to and acting on customer feedback is key to a positive customer service experience. What are examples of customer service experience?

Customer Service 52

Customer Service Communication Training Information 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

AUGUST 21, 2024

Whether you are an aspiring hotel manager or looking to advance your career in the hospitality sector, understanding what you could aim for is vital for making informed career decisions and achieving professional success. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. If you aspire to climb the ranks, you could aim for a job in hotel management.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 3, 2024

This involves overseeing day-to-day operations, managing staff, ensuring guest satisfaction and driving profitability in hotels and resorts across Sharjah. They play a crucial role in providing exceptional experiences for hotel guests.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

JANUARY 19, 2024

This information will he­lp refine your approach Services and amenities: take a mome­nt to consider what sets your small hotel apart. The complime­ntary breakfast that adds value for guests? Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members.

Marketing 52

Marketing Accounting Book Training 52

SiteMinder

DECEMBER 11, 2023

A hotel strategy provides a clear roadmap for achieving business goals, ensuring that every aspect of the hotel’s operations, from revenue management to guest services, aligns with its overarching objectives. It makes sense then that general managers are some of the most knowledgeable and informed people in the industry.

Marketing 59

Marketing Book Concierge Guest Services 59