Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Boutique Hotel News

JANUARY 31, 2023

Worldwide: BWH Hotel Group has announced 30 new hotels in Scandinavia under its upscale, boutique brand Aiden, as well as launching in India. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US.

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Concierge Guest Services Events Marketing 130

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.

Accounting 104

Accounting Concierge Communication Book 104

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. appeared first on NV Hotels. To learn more about BluIP products and AI solutions, please visit our website at bluip.com. The post BluIP can help you reduce call volumes by over 50%. In fact, WE GUARANTEE IT.

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Concierge Communication Reservations Blog 98

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

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Information Concierge Reservations Communication 100

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

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Guest Services Concierge Definition Customer Service 95

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Guest dissatisfaction is largely due to delayed services, not the services themselves. The average daily rate for branded hotels has risen 34.8% Keep reading to see how.

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

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Housekeeping Book Information Guest Satisfaction 130

STAAH

NOVEMBER 19, 2024

Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. The hospitality industry thrives on people.

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Guest Satisfaction Communication Workshop Concierge 97

Hotel Business

APRIL 29, 2024

Curator Hotel & Resort Collection , a collection of independent hotels and resorts, has added two new properties, with the Fidelity Hotel in Cleveland and the Royal Park Hotel in Rochester, MI, joining the portfolio. The ground floor of the hotel will be a space for meetings, socializing, dining and activities.

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Concierge Guest Services 59

Xotels

FEBRUARY 3, 2021

QR codes (short for Q uick R esponse Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests. Nowadays, it would be difficult to imagine a restaurant or hotel visit without seeing a QR code on display. QR codes as a Marketing Tool for Hotels.

Guest Services 49

Guest Services Marketing Information Blog 49

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

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Communication Reservations Book Information 219

Hotel Business

DECEMBER 16, 2024

Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation. The post La Concha Key West joins Autograph Collection appeared first on hotelbusiness.com.

Concierge 52

Concierge Catering Guest Services Property Management 52

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time.

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Book Communication Pricing Property Management 97

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 87

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

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Maintenance Concierge Front of House Budgeting 72

Hotel Business

JANUARY 24, 2023

BWH Hotel Group is expanding its upscale, boutique brand, Aiden, as it is set to grow by more than 200% in the years ahead with the portfolio doubling in 2023 alone. The brand currently has 19 hotels in key travel destinations around the world, such as Australia, France, Italy, South Korea and across the U.S.

Concierge 59

Concierge Guest Services Events Marketing 59

SiteMinder

APRIL 11, 2024

Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Medium sized hotel brands can grow a significant revenue stream by promoting their Airbnb listings , considering how popular the platform is among travellers. Every hotel is unique.

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Book Pricing Marketing Information 98

Revenue Hub

AUGUST 1, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners The impact of automation and self-service were hot topics in hospitality circles long before ChatGPT was a thing, but when it gets mainstream coverage, it’s evidently on travelers’ minds. I want the hotel world to know that personalized, automation solutions are out there.

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Concierge Guest Services Article Book 98

Les Roches

SEPTEMBER 25, 2024

What’s it like to work in the top 10 hotels in Abu Dhabi? 25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. What Are the Top 10 Hotels in Abu Dhabi?

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

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Concierge Travel and Tourism Information Catering 52

Social Hospitality

OCTOBER 22, 2024

In the ever-evolving world of hospitality, a new wave of hotel moguls is redefining what it means to provide a top-tier guest experience. Redefining Luxury Today’s hotel guests expect more than lavish rooms and five-star amenities. They want unique, personalized experiences beyond traditional notions of luxury.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52

Serviced Apartments

APRIL 11, 2023

USA: The Eighteen by Locale will be a boutique apartment hotel that is set to open in the Five Points neighbourhood, located at 18 McFerrin Ave in East Nashville this April. Locale will handle property management, marketing, and guest services.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

SiteMinder

NOVEMBER 22, 2023

What is a hotel robot? A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. Nobody has seen it before.”

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Travel and Tourism Concierge Book Valet Services 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? What does a hotel manager do? But what exactly does it take to excel in this field and what salary expectations can aspiring hoteliers anticipate?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JULY 2, 2024

Whether you dream of welcoming guests at a five-star hotel, managing operations at a bustling restaurant or leading strategic initiatives for a hospitality consultancy, there are plenty of options. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.

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Travel and Tourism Concierge Catering Guest Satisfaction 52