InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

DECEMBER 16, 2024

Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation. The post La Concha Key West joins Autograph Collection appeared first on hotelbusiness.com.

Concierge 52

Concierge Catering Guest Services Property Management 52

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

NV Hotels

OCTOBER 29, 2022

Our guest blogger today is member Hotel Genie. This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. What does Hotel Genie offer?

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Concierge Housekeeping Guest Services Information 98

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback. So, what do ALICE customers love so much about Guest Services ?

Concierge 52

Concierge Guest Services 52

Hotelogix

FEBRUARY 28, 2025

Does Your Hotel Feel Personal or Just Functional? A guest walks into a hotel after a long journey. Instead, they fumble with a self-service kiosk, receive a generic welcome email , and struggle to get a quick response from a chatbot. The best hotels use technology to enhance guest experience, not replace human warmth.

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Concierge Guest Services Book Demo 130

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Boutique Hotel News

JANUARY 31, 2023

Worldwide: BWH Hotel Group has announced 30 new hotels in Scandinavia under its upscale, boutique brand Aiden, as well as launching in India. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US.

Concierge 130

Concierge Guest Services Events Marketing 130

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. OpenSpace provides algorithm-based pricing for meetings and events, including weddings, incentives and conferences, enabling hotels to dynamically yield all function spaces, including external spaces such as gardens.

Accounting 104

Accounting Concierge Book Communication 104

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. appeared first on NV Hotels. To learn more about BluIP products and AI solutions, please visit our website at bluip.com. The post BluIP can help you reduce call volumes by over 50%. In fact, WE GUARANTEE IT.

Concierge 98

Concierge Communication Reservations Blog 98

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

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Information Concierge Reservations Communication 100

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Guest dissatisfaction is largely due to delayed services, not the services themselves. The average daily rate for branded hotels has risen 34.8% Keep reading to see how.

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Guest Satisfaction Concierge Pricing Article 98

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

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Housekeeping Book Information Guest Satisfaction 130

Hotel Business

APRIL 29, 2024

Curator Hotel & Resort Collection , a collection of independent hotels and resorts, has added two new properties, with the Fidelity Hotel in Cleveland and the Royal Park Hotel in Rochester, MI, joining the portfolio. The ground floor of the hotel will be a space for meetings, socializing, dining and activities.

Concierge 59

Concierge Guest Services 59

Xotels

FEBRUARY 3, 2021

QR codes (short for Q uick R esponse Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests. Nowadays, it would be difficult to imagine a restaurant or hotel visit without seeing a QR code on display. QR codes as a Marketing Tool for Hotels.

Guest Services 49

Guest Services Marketing Information Blog 49

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time.

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Book Communication Pricing Property Management 97

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

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Maintenance Concierge Front of House Budgeting 72

Hotel Business

JANUARY 24, 2023

BWH Hotel Group is expanding its upscale, boutique brand, Aiden, as it is set to grow by more than 200% in the years ahead with the portfolio doubling in 2023 alone. The brand currently has 19 hotels in key travel destinations around the world, such as Australia, France, Italy, South Korea and across the U.S.

Concierge 59

Concierge Guest Services Events Marketing 59

SiteMinder

APRIL 11, 2024

Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Medium sized hotel brands can grow a significant revenue stream by promoting their Airbnb listings , considering how popular the platform is among travellers. Every hotel is unique.

Book 98

Book Pricing Marketing Information 98

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 84

Revenue Hub

AUGUST 1, 2023

NB: This is an article from Cloudbeds , one of our Expert Partners The impact of automation and self-service were hot topics in hospitality circles long before ChatGPT was a thing, but when it gets mainstream coverage, it’s evidently on travelers’ minds. I want the hotel world to know that personalized, automation solutions are out there.

Concierge 98

Concierge Guest Services Article Book 98

Les Roches

SEPTEMBER 25, 2024

What’s it like to work in the top 10 hotels in Abu Dhabi? 25th September, 2024 In this article What Are the Top 10 Hotels in Abu Dhabi? For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. What Are the Top 10 Hotels in Abu Dhabi?

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

OCTOBER 30, 2023

The smart hotel is evolving as an integral part of technology-driven advances in the industry, so read on to find out more about the concept of a smart hotel and how it can change the world for the better when it’s done right. What is a smart hotel? Remote monitoring can also help address problems the moment they arise.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Social Hospitality

OCTOBER 22, 2024

In the ever-evolving world of hospitality, a new wave of hotel moguls is redefining what it means to provide a top-tier guest experience. Redefining Luxury Today’s hotel guests expect more than lavish rooms and five-star amenities. They want unique, personalized experiences beyond traditional notions of luxury.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52

Serviced Apartments

APRIL 11, 2023

USA: The Eighteen by Locale will be a boutique apartment hotel that is set to open in the Five Points neighbourhood, located at 18 McFerrin Ave in East Nashville this April. Locale will handle property management, marketing, and guest services.

Concierge 52

Concierge Guest Services Property Management Marketing 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52