SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The decision to integrate Welcome Pickups into its portfolio was motivated by the convenience it offered in booking transfers.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. So, what do ALICE customers love so much about Guest Services ? The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback.

Concierge 52

Concierge Guest Services 52

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guests can: Make and receive phone calls that maintain guest name and room information Chat with internal staff.

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Concierge Housekeeping Information Guest Services 98

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US. In partnership with CIC Hospitality, BWH will open 30 new hotels in Scandinavia.

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Concierge Guest Services Events Marketing 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Serviced Apartments

SEPTEMBER 22, 2023

Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services. In addition to the accommodation, guests can receive up to 30 per cent discount on lifestyle services ranging from transportation to dining.

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Concierge Guest Services 98

Hotelogix

FEBRUARY 28, 2025

A personal touch, like a handwritten welcome note or a friendly concierge who remembers past visits, makes all the difference. A guest should feel like they’re more than just a room number. The hotels that master personalization turn one-time visitors into lifelong guests.

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Concierge Guest Services Book Demo 130

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Serviced Apartments

NOVEMBER 20, 2023

All apartments are supported by an on-site concierge and 24/7 guest services. Units come with open-plan living and dining areas, custom-designed kitchens with integrated appliances, and bathrooms with either a bath and shower overhead or a walk-in shower. The Darley House property joins the Signature Collection at Viridian.

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Concierge Guest Services 97

NV Hotels

SEPTEMBER 20, 2023

Use cases for the hospitality industry are: • Reservations Management • Hotel Operator Services • Help Desk Operations • Room Service & Concierge Services • Front Desk/Hotel Operator Assistance • Workflow Automation AIVA Connect empowers resorts to reduce omni-channel guest communication volume, automate workflow tasks and guest services tickets (..)

Concierge 98

Concierge Communication Reservations Blog 98

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

Xotels

FEBRUARY 3, 2021

Let’s take a look at it from another angle, and instead see QR codes as a great opportunity to improve the guest’s service experience. . At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do). Announcements in elevators.

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Guest Services Marketing Information Blog 49

Hotel Business

JULY 9, 2024

HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 84

STAAH

MARCH 24, 2025

In 2018, the company launched Alexa for Hospitality , giving travelers the ability to ask Echo questions, to have Echo connect them to guest services, to play music and more through voice. Not all hotel guests were happy about the move , especially on the heels of privacy breach headlines related to the technology at the time.

Book 52

Book Concierge Blog Scheduling 52

SiteMinder

MARCH 26, 2025

Tech-powered hotel entertainment systems AI is already changing how guests engage with in-room systems. AI-driven content recommendations suggest movies, music, or games based on guest preferences, much like streaming services at home. When done well, entertainment doesnt just keep guests happy.

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Guest Satisfaction Events Book Blog 59

Hotel Business

APRIL 29, 2024

The hotel will have amenities such as 24-hour concierge and guest services, a fitness center, complimentary newspapers and coffee, in-room dining, locally sourced minibars and custom bathrobes. The lobby, bar and restaurant will include a full bar, classic dishes, regional ingredients and fresh takes on Cleveland essentials.

Concierge 59

Concierge Guest Services 59

Hotelogix

AUGUST 26, 2024

Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

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Communication Reservations Book Information 219

Revenue Hub

AUGUST 1, 2023

Or, in the words of my Cloudbeds onboarding lead colleague Gabriel Fernandes Catanese : “every concierge is a cast member”. A web-based PMS can put features and integrations like self-check-in, simple pre-arrival questionnaires, centralized guest messaging and customer relations management on your dashboard.

Concierge 98

Concierge Guest Services Article Book 98

Hotel Business

JANUARY 24, 2023

Highlights of the brand growth include the upcoming launch of Aiden in India and the launch of Aiden in Scandinavia, where 30 new hotels have been added to the portfolio, each offering hologram concierge service. Each of these 30 hotels will offer digital hologram concierge for check-in, checkout and guest services.

Concierge 59

Concierge Guest Services Events Marketing 59

Revenue Hub

OCTOBER 20, 2022

Thus, prices are higher, but the raised prices do not reflect improved guest services. Timely intervention when the guests need it is all it takes to drastically improve their satisfaction. 70% of the guests want to use technology to speed up service time. How do we resolve this?

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions.

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Maintenance Concierge Front of House Budgeting 72

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. The aparthotel also features fully equipped kitchens, in-unit washers and dryers, a 24-hour virtual concierge service and keyless self-check-in technology.

Concierge 52

Concierge Guest Services Property Management Marketing 52

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. The foundation of personalized guest services lies in understanding individual preferences.

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Housekeeping Training Guest Services Communication 91

Hotelogix

JANUARY 2, 2025

Augmented and Virtual Reality Virtual Hotel Tours for Future Guests: VR lets future guests check out the hotel and what it offers before they book, helping them make better choices. Connecting with Other Hotel Tech: These setups can link up with other tools hotels use, like systems to manage pricing and talk to guests.

Training 100

Training Pricing Concierge Book 100

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

AUGUST 1, 2024

based on your projected occupancy and service levels. Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

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Book Communication Pricing Property Management 97

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. While some people may be hesitant to embrace this new technology, it’s clear that automation is here to stay.

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Housekeeping Book Information Guest Satisfaction 130

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

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Concierge Travel and Tourism Information Catering 52