eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

NV Hotels

OCTOBER 29, 2022

This innovative and high tech company serving the hotel industry has various products and services to better serve guests. Hotel Genie provides Guest Services apps and tools that are purposely different. Guests can: Make and receive phone calls that maintain guest name and room information Chat with internal staff.

Concierge 98

Concierge Housekeeping Guest Services Information 98

Serviced Apartments

SEPTEMBER 22, 2023

Each apartment comes with a fully equipped kitchen and washer dryers, in addition to on-site concierge, daily fresh linen and towels, and 24-hour guest services. In addition to the accommodation, guests can receive up to 30 per cent discount on lifestyle services ranging from transportation to dining.

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Concierge Guest Services 98

STAAH

NOVEMBER 19, 2024

Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. 10 Exceptional Hospitality Professionals Traits 1.

Guest Satisfaction 86

Guest Satisfaction Communication Workshop Concierge 86

Boutique Hotel News

JANUARY 31, 2023

Each of the properties will offer a digital hologram concierge for check in/out as well as guest services. There are currently 19 Aiden branded hotels worldwide, in locations such as South Korea, France, and the US. In partnership with CIC Hospitality, BWH will open 30 new hotels in Scandinavia.

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Concierge Guest Services Events Marketing 130

Serviced Apartments

NOVEMBER 20, 2023

All apartments are supported by an on-site concierge and 24/7 guest services. Units come with open-plan living and dining areas, custom-designed kitchens with integrated appliances, and bathrooms with either a bath and shower overhead or a walk-in shower. The Darley House property joins the Signature Collection at Viridian.

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Concierge Guest Services 97

Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

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Front Desk Operations Guest Satisfaction Maintenance Training 130

Hotel Business

APRIL 29, 2024

The hotel will have amenities such as 24-hour concierge and guest services, a fitness center, complimentary newspapers and coffee, in-room dining, locally sourced minibars and custom bathrobes. The lobby, bar and restaurant will include a full bar, classic dishes, regional ingredients and fresh takes on Cleveland essentials.

Concierge 59

Concierge Guest Services 59

Xotels

FEBRUARY 3, 2021

Let’s take a look at it from another angle, and instead see QR codes as a great opportunity to improve the guest’s service experience. . At the concierge desk and message boards in the lobby (inspiring guests with tips on where to dine or ideas for which activities to do). Announcements in elevators.

Guest Services 49

Guest Services Marketing Information Blog 49

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

NV Hotels

SEPTEMBER 20, 2023

Use cases for the hospitality industry are: • Reservations Management • Hotel Operator Services • Help Desk Operations • Room Service & Concierge Services • Front Desk/Hotel Operator Assistance • Workflow Automation AIVA Connect empowers resorts to reduce omni-channel guest communication volume, automate workflow tasks and guest services tickets (..)

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Concierge Communication Reservations Blog 98

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 87

Concierge Guest Services Communication Events 87

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Hotel Business

JULY 9, 2024

HCN launches AiMe, an AI concierge Hotel Communication Network (HCN) has unveiled a new AI-powered, in-room table, AiMe, an AI concierge, that will handle requested guest services, place F&B orders from local restaurants and more via voice commands in multiple languages.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

AUGUST 26, 2024

Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Local Attractions: Mention nearby attractions, dining options, and activities to help guests make the most of their visit. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

Hotel Business

JANUARY 24, 2023

Highlights of the brand growth include the upcoming launch of Aiden in India and the launch of Aiden in Scandinavia, where 30 new hotels have been added to the portfolio, each offering hologram concierge service. Each of these 30 hotels will offer digital hologram concierge for check-in, checkout and guest services.

Concierge 59

Concierge Guest Services Events Marketing 59

Serviced Apartments

APRIL 11, 2023

Locale will handle property management, marketing, and guest services. The aparthotel also features fully equipped kitchens, in-unit washers and dryers, a 24-hour virtual concierge service and keyless self-check-in technology.

Concierge 52

Concierge Guest Services Property Management Marketing 52

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Social Hospitality

OCTOBER 22, 2024

From AI-powered guest services to seamless booking experiences, tech-driven innovation is a game-changer. Emerging hotel moguls embrace cutting-edge tools to enhance the guest experience and streamline operations.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions.

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Maintenance Concierge Front of House Budgeting 72

Les Roches

JULY 2, 2024

From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city. Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Revenue Hub

AUGUST 1, 2023

Or, in the words of my Cloudbeds onboarding lead colleague Gabriel Fernandes Catanese : “every concierge is a cast member”. A web-based PMS can put features and integrations like self-check-in, simple pre-arrival questionnaires, centralized guest messaging and customer relations management on your dashboard.

Concierge 93

Concierge Guest Services Article Book 93

Metasphere

SEPTEMBER 4, 2023

With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

OCTOBER 20, 2022

Thus, prices are higher, but the raised prices do not reflect improved guest services. Timely intervention when the guests need it is all it takes to drastically improve their satisfaction. 70% of the guests want to use technology to speed up service time. How do we resolve this?

Guest Satisfaction 94

Guest Satisfaction Concierge Pricing Article 94

eZee Absolute

AUGUST 29, 2023

Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement. The foundation of personalized guest services lies in understanding individual preferences.

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Housekeeping Training Guest Services Communication 91

Les Roches

JULY 18, 2023

Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

DECEMBER 21, 2022

Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JULY 5, 2024

These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge. Through specialized courses and practical training, students gain insights into the hospitality industry’s unique demands.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

SiteMinder

AUGUST 1, 2024

based on your projected occupancy and service levels. Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. That’s a question we’re going to try and answer.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

SEPTEMBER 12, 2024

When it comes to hotels, much has been discussed on how chatbots have the potential to dramatically improve the level and quality of guest service, as well as reducing the strain on hotel staff to attend to the needs of all the travellers staying at the property. Not the least of these is the hospitality industry.

Book 52

Book Communication Pricing Property Management 52

Les Roches

OCTOBER 10, 2023

This can include overseeing staffing, implementing marketing and sales strategies, ensuring high-quality guest services and monitoring the hotel’s financial performance. Luxury services and personal concierge There are plenty of prestigious hospitality job opportunities in the luxury sector.

Travel and Tourism 52

Travel and Tourism Concierge Training Hospitality Management 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

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Workshop Concierge Travel and Tourism Hospitality Management 52