SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

OCTOBER 17, 2023

In this article, we will dive into seven distinctive categories of the hotel guest profile and explore their characteristics in detail, shedding light on what drives each group. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotel Owner

JULY 18, 2024

According to a report by Statista , over 70% of travellers worldwide are more likely to choose a hotel that offers self-service technology that minimises contact with staff, highlighting the growing importance of technology in the hospitality industry.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

eZee Absolute

JANUARY 24, 2023

Complementary services can enhance guests’ experience, build loyalty and drive revenue for hotels. These services, if chosen and implemented strategically, can help hotels generate repeat business and positive word-of-mouth marketing. But not every hotelier knows the nitty-gritty of complementary hotel services.

Guest Satisfaction 52

Guest Satisfaction Concierge Book Pricing 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Marketing 95

Marketing Concierge Information Guest Satisfaction 95

Revenue Hub

NOVEMBER 17, 2023

So, what is guest messaging? Just like sending a regular SMS message, hotels can seamlessly guide guests through their stay by communicating via text message. This is a great way to improve guest satisfaction, while lowering the chances of guest recovery.

Communication 100

Communication Guest Satisfaction Concierge Article 100

Hotelogix

AUGUST 26, 2024

A welcome letter for a hotel guest is a personalized note from the hotel management to the visitors, usually placed in their room or sent electronically before their arrival. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Revenue from hotel ancillary services is projected to grow by 10% annually until 2024.

Book 91

Book Customer Service Guest Satisfaction Pricing 91

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. Having guests line up for 20 minutes to check in?

Guest Satisfaction 92

Guest Satisfaction Concierge Pricing Article 92

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Metasphere

SEPTEMBER 21, 2023

Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey. From the moment a guest arrives at the hotel, they can expect a futuristic welcome. In-room robots offer an extensive array of services, transforming the guest experience.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

Les Roches

JULY 2, 2024

With its dynamic economy and world-renowned attractions, Dubai has emerged as a thriving hub for the hospitality industry, offering plenty of exciting career opportunities for individuals passionate about service and hospitality. Come with us and explore the captivating world of hospitality careers in Dubai.

Travel and Tourism 52

Travel and Tourism Concierge Catering Hospitality Management 52

Revenue Hub

JULY 3, 2023

They’re part of a smooth booking process, ensuring all the elements are in place when guests make a purchasing decision. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point.

Concierge 86

Concierge Book Guest Satisfaction Article 86

eZee Absolute

SEPTEMBER 5, 2024

It’s your virtual storefront where potential guests can check out room availability, rates, and those enticing special offers—all without the middleman fees from third-party booking sites. Showcasing your rooms, amenities, and unique features with compelling visuals and engaging text can captivate potential guests.

Book 52

Book Concierge Reservations Guest Satisfaction 52

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more. Through this method, AI can identify upselling opportunities by leveraging guest preferences and historical data.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

InnQuest

SEPTEMBER 13, 2022

With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction. Automated food service. This allows hotels to serve more guests faster and with fewer errors.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

STAAH

JULY 8, 2024

High-quality images, detailed descriptions, and up-to-date information on amenities and services are crucial. Reputation Management: Encourage satisfied guests to leave positive reviews and promptly address any negative feedback. Personalized Services: Use data to personalize guest experiences.

Book 52

Book Marketing Pricing Concierge 52

Hotel Owner

JULY 15, 2024

Embracing a pet-friendly approach not only enhances guest satisfaction but also offers numerous benefits to hoteliers. Enhancing the pet-friendly experience by offering additional amenities and services can make a significant difference. Firstly, pets are increasingly seen as integral members of the family.

Catering 52

Catering Concierge Guest Satisfaction Training 52

Les Roches

JULY 3, 2024

For ambitious individuals with a passion for service and a drive for success, Dubai’s hotel sector offers a pathway for career progression and personal growth. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

SEPTEMBER 12, 2024

This allows guests to control multiple devices from a single location, making their experience more convenient and less reliant on hotel staff. Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. What is the concept of smart rooms?

Communication 52

Communication Concierge Blog Guest Satisfaction 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotel Business

FEBRUARY 15, 2023

The pandemic era’s shelter-in-place economy has not only left an indelible mark on consumers’ relationship with their personal devices and content services, but also on how they digitally interact within the spaces they occupy—from stores and workplaces to hotels and resorts.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

SiteMinder

AUGUST 1, 2024

Target market: Define your ideal guest profile, including their demographics, interests, and travel habits. This might include unique amenities, services, or a distinctive atmosphere. Hotel concept and vision: Clearly articulate your hotel’s overall vision and the experience you want to provide for guests.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Hotel Business

MAY 11, 2023

In the age of advanced AI language models like ChatGPT, hotel visits are likely to undergo several notable changes, driven by enhanced communication and improved service offerings. This will result in more efficient hotel operations and improved overall service quality.

Communication 64

Communication Concierge Training Information 64

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. Enhanced security: Fingerprint and facial recognition can help guests feel more secure.

Concierge 52

Concierge Travel and Tourism Information Catering 52