InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Here’s everything you need to know and more.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 9, 2024

Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility. Also, data analytics tools are now enabling hotels to anticipate guest preferences, optimize pricing strategies and improve marketing efforts.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

Les Roches

JULY 5, 2024

Construction phase: best practices and oversight Project managers oversee subcontractors and suppliers to keep the development on schedule and within budget as well as for quality, safety and adherence to regulatory requirements.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JANUARY 24, 2024

It’s now vital to incorporate water-saving strategies into hotel design to promote sustainability. By implementing robotic services and automation into their operations, establishments can further improve efficiency and customer service delivery.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Hotelogix

AUGUST 26, 2024

” Key Information: Provide essential details such as check-in and check-out times, Wi-Fi access, breakfast hours, and any other important information the guest should know. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services.

Information 100

Information Concierge Reservations Communication 100

SiteMinder

AUGUST 1, 2024

This section shows investors and lenders that you understand the importance of technology in the hospitality industry and that you plan to leverage it to improve operations and enhance guest satisfaction. Operational plan Management structure : [owner], [general manager], [head chef], [concierge], with clear roles and responsibilities.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52