Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. 70% of the guests want to use technology to speed up service time.

Guest Satisfaction 92

Guest Satisfaction Concierge Pricing Article 92

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Hotels can now use machine learning to analyze data to anticipate guest needs, optimize pricing and improve operations. Virtual assistants are available 24 hours a day, smart devices integrate technology into the guest experience, and more.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Revenue Hub

NOVEMBER 20, 2023

Guests can upgrade from a standard room to a higher category, like a suite with an ocean or a garden view. If they don’t do it during booking, offer them an upgrade at a discounted price during check-in. Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction.

Concierge 77

Concierge Guest Satisfaction Book Document 77

SiteMinder

AUGUST 1, 2024

Assess their pricing, services, marketing strategies, and customer reviews. Target audience: Define your ideal guest profile, including their demographics, interests, and travel habits. Pricing strategy: How you will set competitive room rates and consider implementing revenue management strategies to maximise occupancy and revenue.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

eZee Absolute

SEPTEMBER 5, 2024

It’s your virtual storefront where potential guests can check out room availability, rates, and those enticing special offers—all without the middleman fees from third-party booking sites. Direct bookings through your website are not only cost-effective but also give you control over pricing and branding.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Les Roches

JULY 18, 2023

What does guest service mean? Guest services is a similar term but with a bit of a difference. Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. How does hotel customer service impact guest satisfaction?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Les Roches

JULY 2, 2024

Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Hospitality Management 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

Travel and Tourism 59

Travel and Tourism Blog Guest Satisfaction Pricing 59

eZee Absolute

JANUARY 24, 2023

Attract more guests Offering complementary services can be a powerful tool for hotels for attracting both new and old guests. These services can set a hotel apart from competitors and be a deciding factor for guests when choosing where to stay. Complementary fitness center for guests to stay active during their stay.

Guest Satisfaction 52

Guest Satisfaction Concierge Book Pricing 52

SiteMinder

APRIL 11, 2024

Pricing strategy : Use competitive pricing strategies that reflect market demand, seasonality, and local events. Consider implementing dynamic pricing tools for real-time adjustments. Guest feedback : Actively solicit and review guest feedback to identify areas for improvement.

Book 98

Book Pricing Marketing Information 98

SiteMinder

NOVEMBER 6, 2024

It’s where guests are welcomed and checked in, and it also serves as a transitional space for guests who are exploring the local area. Hotel lobbies tend to be comfortable and stylish, with seating areas, concierge services, and sometimes amenities like bars, cafes or lounges, which turn the area into a social hub too.

Concierge 52

Concierge Guest Satisfaction Information Budgeting 52

SiteMinder

JULY 24, 2023

Budget travellers are price-sensitive and value for money is their top priority. By understanding the unique needs and preferences of each guest segment, you can tailor your services, amenities, and experiences to meet their expectations. They often look for simplicity and convenience by travelling to the same destinations repeatedly.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

JULY 18, 2024

Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success. Deliver world-class hotel customer service with SiteMinder Enhance guest satisfaction and boost revenue with SiteMinder’s tools for efficient operations, personalised experiences, and global reach.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

JULY 9, 2024

Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility. Also, data analytics tools are now enabling hotels to anticipate guest preferences, optimize pricing strategies and improve marketing efforts.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

Xotels Hotel Revenue Management

JULY 26, 2024

It’s about understanding that a hotel room isn’t a static product with a fixed price tag. It’s a dynamic asset that can—and should—fluctuate in price based on a whole slew of factors. It’s about selling the right room to the right guest at the right time for the right price. Sounds simple, right?

Book 59

Book Pricing Marketing Events 59

Xotels Hotel Revenue Management

JULY 26, 2024

It’s about understanding that a hotel room isn’t a static product with a fixed price tag. It’s a dynamic asset that can—and should—fluctuate in price based on a whole slew of factors. It’s about selling the right room to the right guest at the right time for the right price. Sounds simple, right?

Book 52

Book Pricing Marketing Events 52

SiteMinder

FEBRUARY 25, 2024

These leading brands often command higher prices and a loyal following. In contrast, lesser-known or emerging brands may struggle to make their mark, competing on price or niche offerings to attract guests. Econo Lodge : One of the best-known names in budget hotels, offering basic accommodations at an affordable price.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52