Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. Hotels must be prepared to troubleshoot these issues efficiently to minimise disruption and maintain guest satisfaction.

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Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

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SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. Guests often failed to provide essential trip information, such as flight numbers and arrival times. They also tended to respond late to our inquiries.

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eZee Absolute

SEPTEMBER 5, 2024

It’s your virtual storefront where potential guests can check out room availability, rates, and those enticing special offers—all without the middleman fees from third-party booking sites. Real-Time Room Availability Guests want to know what’s available instantly.

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Book Concierge Reservations Guest Satisfaction 52

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. 70% of the guests want to use technology to speed up service time.

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STAAH

JULY 8, 2024

High-quality images, detailed descriptions, and up-to-date information on amenities and services are crucial. Reputation Management: Encourage satisfied guests to leave positive reviews and promptly address any negative feedback. Personalized Services: Use data to personalize guest experiences.

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eZee Absolute

NOVEMBER 8, 2023

They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

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Les Roches

AUGUST 21, 2024

Whether you are an aspiring hotel manager or looking to advance your career in the hospitality sector, understanding what you could aim for is vital for making informed career decisions and achieving professional success. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

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InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Revenue Hub

APRIL 4, 2024

Guests today relish hyper-personalized experiences and tailored offers throughout their stay. With this in mind, hotel executives should leverage guest data to customize offerings and experiences to enhance guest satisfaction and drive loyalty.

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Book Customer Service Guest Satisfaction Pricing 89

Metasphere

SEPTEMBER 21, 2023

Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey. From the moment a guest arrives at the hotel, they can expect a futuristic welcome.

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Les Roches

DECEMBER 27, 2023

Guest services is the face of hospitality businesses and the first point of contact for guests. They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

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InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Here’s everything you need to know and more.

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Maintenance Guest Satisfaction Pricing Marketing 135

Les Roches

JULY 18, 2023

What does guest service mean? Guest services is a similar term but with a bit of a difference. Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. How does hotel customer service impact guest satisfaction?

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Hotel Business

MAY 11, 2023

Hotel Business caught up with Max Spangler , director, technology, Charlestowne Hotels , for some of his advice for hoteliers: What are three simple ways that hoteliers can utilize technology to engage with their guests and increase brand loyalty? This will result in more efficient hotel operations and improved overall service quality.

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Hotel Business

FEBRUARY 15, 2023

By Richard Neville As executives in the global hospitality sector assess new market dynamics in the aftermath of a long pandemic season, they are coming to grips with significant shifts in what travelers worldwide now expect regarding their digital entertainment and information needs. Richard Neville is chief technology officer at VITEC.

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Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

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Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

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Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

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eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

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Les Roches

JULY 9, 2024

Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility. Also, data analytics tools are now enabling hotels to anticipate guest preferences, optimize pricing strategies and improve marketing efforts.

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Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. This involves overseeing day-to-day operations, managing staff, ensuring guest satisfaction and driving profitability in hotels and resorts across Sharjah.

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Revenue Hub

NOVEMBER 14, 2022

It’s important to keep reminding guests of what you have to offer at every stage of their journey with you. And this means that you need to make sure that information about your ancillary services is easy to find. There are a number of opportunities to promote your ancillary services once a guest has arrived at your hotel.

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eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

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Les Roches

JULY 5, 2024

Understanding costs, revenue streams and profit margins One of the first steps in resort development is grasping the financial aspects of the project.

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Les Roches

AUGUST 10, 2023

These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue. Hospitality is wonderfully varied.

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Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Should You Write in a Hotel Welcome Letter?

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Les Roches

JANUARY 24, 2024

Whether you aspire­ to establish your own hotel or pursue a care­er as a designer or manage­r in the hospitality industry , staying informed about the late­st trends and aspects of hotel de­sign is important. It’s now vital to incorporate water-saving strategies into hotel design to promote sustainability.

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Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.

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Communication Guest Satisfaction Concierge Housekeeping 64

SiteMinder

AUGUST 1, 2024

It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations. Your plan must include how you plan to integrate technology to streamline operations, enhance guest experiences, and boost revenue. Smart technology: What smart devices (e.g.,

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Travel and Tourism Competitive Analysis Pricing Budgeting 52

SiteMinder

JULY 18, 2024

Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success. Deliver world-class hotel customer service with SiteMinder Enhance guest satisfaction and boost revenue with SiteMinder’s tools for efficient operations, personalised experiences, and global reach.

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Customer Service Training Guest Satisfaction Communication 52

SiteMinder

SEPTEMBER 12, 2024

Smart hotels are revolutionising the hospitality industry by offering guests a level of comfort and convenience that is more advanced than in the past. Smart hotels not only boost guest satisfaction, but can also help hotels become more efficient and profitable via enhanced operations and increased insights.

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SiteMinder

APRIL 11, 2024

Regular audits ensure your listings remain competitive and appealing to potential guests. Check for any outdated information, missing amenities, and ensure high-quality visuals are used. Continuous learning : Stay informed about changes in the short-term rental market, guest preferences, and Airbnb platform updates.

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Book Pricing Marketing Information 98

Les Roches

SEPTEMBER 24, 2024

By using these insights, hospitality businesses can make informed decisions, improve their services and address any issues proactively, ultimately improving the overall guest experience. Enhancing operational efficiency Effective CXM focuses on the guest-facing aspects of a hospitality business and streamlines internal processes.

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Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

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Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40