Hotelogix

FEBRUARY 17, 2025

But being a hotelier, have you ever questioned yourself, why is my hotel ever booked but profits not up to the mark? On the face of it all is well, guests are checking in, rooms are filling and forward bookings are healthy. Variable Costs Variable costs are directly tied to how busy your hotel is. Did You Know?

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

FEBRUARY 13, 2025

In today's digital world, your hotel's website is often the first thing potential guests see. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests.

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Book Catering Reservations Demo 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Hotelogix

FEBRUARY 28, 2025

Introduction: Why Don’t Guests Come Back? Imagine this: You own a beautiful boutique hotel. Guests leave glowing reviews, but they never return. But something is missing—your guests don’t feel personally connected. Years ago, guests called receptionists for every request. You wonder why.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Hotelogix

JANUARY 29, 2025

Hold onto your room keys—2025 is the year hotels go high-tech! With 56% of hoteliers worldwide prioritizing smarter tech investments (2024 Lodging Technology Survey), the focus isn’t just on cutting costs but revolutionizing guest experiences and streamlining operations. That’s the magic of smart hotel tech !

Concierge 145

Concierge Training Pricing Book 145

InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay. and boost ongoing profitability.

Marketing 109

Marketing Concierge Information Book 109

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Room keys are often sent digitally via mobile apps, allowing guests to access their rooms through their phones. This data is invaluable for personalising services and marketing efforts.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

NOVEMBER 20, 2023

Add-on services are a powerful strategy for increasing hotel revenue. You’re offering guests additional ways to enhance their experience, which improves their satisfaction levels and inspires loyalty. A wide range of add-on services will help you capitalize on different needs and guest preferences.

Concierge 103

Concierge Book Guest Satisfaction Document 103

STAAH

OCTOBER 29, 2024

Guests today seek more than a place to sleep—they crave a memorable, one-of-a-kind experience. From boutique hotels to major chains, the demand for guest-centered stays is on the rise. Transforming your property from a simple “sleepy stay” into a “super stay” means focusing on every step of the guest journey.

Book 104

Book Concierge Guest Satisfaction Pricing 104

Revenue Hub

OCTOBER 20, 2022

Since the start of the first hotel in the early biblical times, guest dissatisfaction has been a concern hoteliers have been carrying. Guest dissatisfaction is largely due to delayed services, not the services themselves. The average daily rate for branded hotels has risen 34.8% NB: This is an article from RateGain.

Guest Satisfaction 98

Guest Satisfaction Concierge Pricing Article 98

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. It’s estimated that 90% of consumers open a text within 3 minutes of receiving it, making guest messaging an even more appealing communication option for your hotel. So, what is guest messaging?

Communication 109

Communication Guest Satisfaction Concierge Article 109

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Owner

JULY 18, 2024

In the competitive hospitality industry, integrating modern technology into hotel rooms has become a crucial strategy for attracting and satisfying tech-savvy travellers. These guests, who are accustomed to the convenience and connectivity offered by advanced technologies, expect their accommodations to mirror their tech-driven lifestyles.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. Here’s a comprehensive guide on crafting the ideal hotel welcome letter, including what to include, benefits, templates, and occasions for sending it. What Is a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

SiteMinder

SEPTEMBER 12, 2024

What are smart hotels? Smart hotels are hotels that use the Internet of Things (IoT) to automate and simplify how guests interact with the hotel and their room. This allows guests to control multiple devices from a single location, making their experience more convenient and less reliant on hotel staff.

Communication 98

Communication Concierge Blog Guest Satisfaction 98

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Hotels have long been (rightfully) wary of overreliance on bookings generated from online travel agencies (OTAs).

Book 108

Book Customer Service Guest Satisfaction Pricing 108

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

JULY 3, 2023

You want to create individual moments worth capturing and find ways to build connections with guests during each stage of the guest journey. Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. What are micro moments?

Concierge 98

Concierge Book Guest Satisfaction Article 98

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

eZee Absolute

JANUARY 3, 2025

Ah, the thrill of hotel marketing! It’s hosting a never-ending partyplenty of coffee, a dash of hustle, and the occasional surprise guest who keeps you on your toes. So, lets roll up our sleeves and dive into the marketing techniques that will make your hotel the talk of the town in 2025. Ready to keep up? And guess what?

Marketing 52

Marketing Book Reservations Property Management 52

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

SiteMinder

JULY 24, 2023

What are the different types of hotel guests? Understanding the diverse types of hotel guests is crucial for hoteliers aiming to provide exceptional service and create memorable experiences. Guests come from a myriad of backgrounds, each with unique needs, preferences, and expectations.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

Hotel Owner

JUNE 30, 2023

In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

APRIL 11, 2024

Yes, hotels can advertise on Airbnb by listing their rooms or properties on the platform, much like individual hosts do with their accommodations. Medium sized hotel brands can grow a significant revenue stream by promoting their Airbnb listings , considering how popular the platform is among travellers. Diverse demographics.

Book 98

Book Pricing Marketing Information 98

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Owner

JANUARY 15, 2025

In the hospitality industry , terms like “guest service” and “guest experience” are often used interchangeably. Each term refers to different aspects of hotel operations. What is guest service? Room service: Delivering food, beverages, and other amenities directly to guest rooms.

Guest Services 72

Guest Services Guest Satisfaction Training Concierge 72

Metasphere

SEPTEMBER 4, 2023

A key player in this evolution is the adoption of mobile pre check-in services by hotels. This technological advancement isn't merely a trend; it's a strategic move that's redefining the guest experience and delivering a host of advantages to both guests and hoteliers.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3 Let’s explore the various hotel management careers.

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Guest Satisfaction Housekeeping Budgeting Events 52