InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

InnQuest

OCTOBER 17, 2023

They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

STAAH

OCTOBER 29, 2024

Mobile check-ins , digital room keys, and an in-room tablet concierge can elevate the stay, adding both ease and efficiency to your guests’ experiences.

Book 78

Book Concierge Guest Satisfaction Pricing 78

Revenue Hub

NOVEMBER 17, 2023

So, what is guest messaging? Just like sending a regular SMS message, hotels can seamlessly guide guests through their stay by communicating via text message. This is a great way to improve guest satisfaction, while lowering the chances of guest recovery.

Communication 100

Communication Guest Satisfaction Concierge Article 100

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. If a mobile app crashes or a self-check-in kiosk malfunctions, the guest experience can quickly deteriorate.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Revenue Hub

FEBRUARY 20, 2024

AI-Based Virtual Concierge Services: Your hotel could consider implementing an AI-powered virtual concierge service, which is accessible through the guests’ mobile devices or an in-room mobile device.

Marketing 95

Marketing Concierge Information Guest Satisfaction 95

Revenue Hub

JULY 3, 2023

They’re part of a smooth booking process, ensuring all the elements are in place when guests make a purchasing decision. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point.

Concierge 86

Concierge Book Guest Satisfaction Article 86

Hotelogix

AUGUST 26, 2024

” Key Information: Provide essential details such as check-in and check-out times, Wi-Fi access, breakfast hours, and any other important information the guest should know. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services.

Information 100

Information Concierge Reservations Communication 100

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

NOVEMBER 20, 2023

Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility.

Concierge 77

Concierge Guest Satisfaction Book Article 77

Hotel Business

JULY 11, 2023

This acquisition expands Sojern’s Travel Marketing Platform to engage across the entire guest journey with VenueLytics’ technology that includes an Artificial Intelligence (AI)-powered virtual concierge, real-time guest feedback and digital reputation management tools, and a guest marketing suite for email and text promotions.

Concierge 40

Concierge Guest Satisfaction Marketing Book 40

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

Les Roches

SEPTEMBER 23, 2024

Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I It served as a guideline for guest interactions and really helped improve the company culture among employees.”

Travel and Tourism 52

Travel and Tourism Concierge Guest Satisfaction Article 52

Revenue Hub

APRIL 4, 2024

Guests today relish hyper-personalized experiences and tailored offers throughout their stay. With this in mind, hotel executives should leverage guest data to customize offerings and experiences to enhance guest satisfaction and drive loyalty.

Book 91

Book Customer Service Guest Satisfaction Pricing 91

eZee Absolute

SEPTEMBER 5, 2024

It’s your virtual storefront where potential guests can check out room availability, rates, and those enticing special offers—all without the middleman fees from third-party booking sites. These AI-driven chatbots ensure a seamless and engaging guest experience from booking through their stay.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Metasphere

SEPTEMBER 21, 2023

Image from stock.adobe.com The Multifaceted Role of Robots Robots are no longer just a novelty in hotels; they're becoming an essential part of the guest journey. From the moment a guest arrives at the hotel, they can expect a futuristic welcome.

Concierge 52

Concierge Guest Satisfaction Maintenance Information 52

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. 70% of the guests want to use technology to speed up service time.

Guest Satisfaction 92

Guest Satisfaction Concierge Pricing Article 92

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The results are clear, with increased revenue and heightened guest satisfaction, all while maintaining the brand’s commitment to inclusivity and respect.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Les Roches

JULY 2, 2024

Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Hospitality Management 52

Les Roches

JULY 18, 2023

What does guest service mean? Guest services is a similar term but with a bit of a difference. Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. How does hotel customer service impact guest satisfaction?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

eZee Absolute

NOVEMBER 8, 2023

They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Business

APRIL 13, 2023

.” Cuculic brought up guest expectations, adding, “As ADRs continue to increase, guest expectations change as well.” ” Limbert pointed out, “We were hyper-focused on guest satisfaction [before the pandemic], and we should still remain that way.”

Concierge 52

Concierge Guest Satisfaction 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

STAAH

JULY 8, 2024

Mobile check-ins, digital room keys, and online concierge services not only streamline operations but also address health concerns, which can be particularly reassuring during uncertain times. Personalized Services: Use data to personalize guest experiences.

Book 52

Book Marketing Pricing Concierge 52

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Here’s everything you need to know and more.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Hotel Owner

JULY 15, 2024

Embracing a pet-friendly approach not only enhances guest satisfaction but also offers numerous benefits to hoteliers. This could include welcome treats, a pet concierge service to assist with pet-related needs, and partnerships with local pet grooming or walking services.

Catering 52

Catering Concierge Guest Satisfaction Training 52

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

eZee Absolute

JANUARY 24, 2023

Additionally, guests who have had a positive experience with complementary services are more likely to recommend the hotel to others, leading to increased visibility and brand loyalty. Improved guest satisfaction complementary services can be an effective way for hotels to improve guest satisfaction and enhance their reputation.

Guest Satisfaction 52

Guest Satisfaction Concierge Book Pricing 52

SiteMinder

SEPTEMBER 12, 2024

Smart hotels are revolutionising the hospitality industry by offering guests a level of comfort and convenience that is more advanced than in the past. Smart hotels not only boost guest satisfaction, but can also help hotels become more efficient and profitable via enhanced operations and increased insights.

Communication 52

Communication Concierge Blog Guest Satisfaction 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

Travel and Tourism 59

Travel and Tourism Guest Satisfaction Blog Pricing 59