Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

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InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

MARCH 24, 2025

It helps properties engage with guests across popular messaging channels like WhatsApp, Instagram, and SMS. With Visito, properties can automate over 90% of incoming guest questions, improving guest satisfaction while reducing staff workload. How does Visito transform guest communication for hotels? The result?

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Hotelogix

FEBRUARY 13, 2025

In today's digital world, your hotel's website is often the first thing potential guests see. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests.

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Hotelogix

OCTOBER 30, 2024

Front desk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Not following the standards expected by the guest can result in losing revenue and bad reviews.

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Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Hotelogix

FEBRUARY 28, 2025

Hotel B: Response Time Cut by Half An international resort had guests from over 20 countries. After ChatGPT, response time dropped by 50% , and guest satisfaction ratings improved significantly. Guests will ask AI to book a spa session or adjust room temperature.

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Book Guest Satisfaction Guest Retention Training 130

InnQuest

OCTOBER 17, 2023

They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.

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Guest Satisfaction Catering Concierge Presentation 130

SiteMinder

MARCH 26, 2025

A study on floating hotels in Luxor found that entertainment programs significantly increased guest satisfaction and repeat visits. Maximise guest satisfaction with SiteMinder Personalise entertainment, streamline bookings, and deliver memorable guest experiences - all from one platform. It also drives results.

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Revenue Hub

NOVEMBER 17, 2023

So, what is guest messaging? Just like sending a regular SMS message, hotels can seamlessly guide guests through their stay by communicating via text message. This is a great way to improve guest satisfaction, while lowering the chances of guest recovery.

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Communication Guest Satisfaction Concierge Article 109

Hotelogix

JANUARY 29, 2025

Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. Guests become their own keys - isn't that neat? " AI-Powered Chatbots and Virtual Concierges 24/7 guest assistance Multilingual support : This feature allows for instant translation for all guests.

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SiteMinder

JULY 10, 2024

This includes automating routine tasks, personalising guest experiences, adjusting pricing strategies, and making your overall operations more efficient. By using AI, you can simplify your processes and significantly boost both revenue and guest satisfaction. EasyWay helps improve efficiency and guest satisfaction.

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Revenue Hub

FEBRUARY 20, 2024

AI-Based Virtual Concierge Services: Your hotel could consider implementing an AI-powered virtual concierge service, which is accessible through the guests’ mobile devices or an in-room mobile device.

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STAAH

OCTOBER 29, 2024

Mobile check-ins , digital room keys, and an in-room tablet concierge can elevate the stay, adding both ease and efficiency to your guests’ experiences.

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Book Concierge Guest Satisfaction Pricing 104

Revenue Hub

JULY 3, 2023

They’re part of a smooth booking process, ensuring all the elements are in place when guests make a purchasing decision. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point.

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Concierge Book Guest Satisfaction Article 98

Revenue Hub

NOVEMBER 20, 2023

Check-in and check-out Capitalizing on check-in and check-out drives revenue while ensuring guest satisfaction. When guests can arrive early or leave late depending on their travel plans, it puts them in charge of their experience and provides much-needed flexibility.

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Hotel Owner

JULY 18, 2024

Hotels can integrate these systems to allow guests to stream their favourite content from platforms like Netflix, NOW TV, and Amazon Prime. Advanced Coffee Machines The presence of technologically advanced coffee machines in hotel rooms significantly impacts guest satisfaction.

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Revenue Hub

APRIL 4, 2024

Guests today relish hyper-personalized experiences and tailored offers throughout their stay. With this in mind, hotel executives should leverage guest data to customize offerings and experiences to enhance guest satisfaction and drive loyalty.

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Book Customer Service Guest Satisfaction Pricing 108

Revenue Hub

OCTOBER 20, 2022

Guest dissatisfaction is largely due to delayed services, not the services themselves. But hotel guest satisfaction has declined 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms. 70% of the guests want to use technology to speed up service time.

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Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

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Hotelogix

SEPTEMBER 13, 2024

Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. 5 Stars Hotel Rating System: This is a top-of-the-line luxury, with flawless guest services, bespoke amenities, and often additional services like concierge and multiple dining options.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. If a mobile app crashes or a self-check-in kiosk malfunctions, the guest experience can quickly deteriorate.

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SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The results are clear, with increased revenue and heightened guest satisfaction, all while maintaining the brand’s commitment to inclusivity and respect.

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InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. Here’s everything you need to know and more.

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Maintenance Pricing Guest Satisfaction Marketing 135

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

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Hotelogix

AUGUST 26, 2024

” Key Information: Provide essential details such as check-in and check-out times, Wi-Fi access, breakfast hours, and any other important information the guest should know. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services.

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Information Concierge Reservations Communication 100

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Hotel Owner

JANUARY 15, 2025

It’s important to understand these differences and know how to improve each one in your hotel to enhance guest satisfaction and loyalty. We’ve got you covered with a deep dive into the similarities and differences between guest services and guest experiences , and how to deliver each seamlessly.

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Guest Services Guest Satisfaction Training Concierge 72

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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SiteMinder

SEPTEMBER 12, 2024

Smart hotels are revolutionising the hospitality industry by offering guests a level of comfort and convenience that is more advanced than in the past. Smart hotels not only boost guest satisfaction, but can also help hotels become more efficient and profitable via enhanced operations and increased insights.

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Communication Concierge Blog Guest Satisfaction 98

eZee Absolute

JANUARY 3, 2025

That means your marketing strategy needs to be as sharp as a concierges suit. How YCS Can Play a Vital Role in Your Hotel’s Success At Yanolja Cloud Solution, we offer tailored solutions that help streamline hotel operations and boost guest satisfaction. Ready to keep up?

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Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

SiteMinder

AUGUST 1, 2024

This section shows investors and lenders that you understand the importance of technology in the hospitality industry and that you plan to leverage it to improve operations and enhance guest satisfaction. Operational plan Management structure : [owner], [general manager], [head chef], [concierge], with clear roles and responsibilities.

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

eZee Absolute

NOVEMBER 8, 2023

They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.

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Communication Guest Satisfaction Concierge Housekeeping 64

Hotelogix

JANUARY 2, 2025

Augmented and Virtual Reality Virtual Hotel Tours for Future Guests: VR lets future guests check out the hotel and what it offers before they book, helping them make better choices. Connecting with Other Hotel Tech: These setups can link up with other tools hotels use, like systems to manage pricing and talk to guests.

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