Hospitality Magazine
MARCH 11, 2025
Pete Dillon A guests experience at a restaurant is led by the front-of-house team, meaning staff need to be trained adequately to facilitate a diners time at a restaurant, which starts before they step foot in the door. We also have a cigar service, and trolley services for food and drink, says Gibbons.
Larry Mogelonsky
MARCH 3, 2025
At the helm for Crockfords Las Vegas is General Manager Aleksandra Kotle, who leads a team over 100 service professionals that encompass both front-of-house and heart-of-house roles. which was coordinated in tandem with a member of Koltes concierge team, Linni Chia Matsuo.
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Modern Restaurant Management
JUNE 2, 2021
Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.
SiteMinder
OCTOBER 11, 2022
Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Table of contents.
Hotel Owner
DECEMBER 13, 2023
Digitalised experience Technology is increasing rapidly in the hospitality industry – from online bookings, the use of chatbots for further information, automated confirmations, mobile check-ins, a virtual concierge and a keyless entry to rooms – there are digitised options at every stage of the guest’s journey.
Modern Restaurant Management
DECEMBER 19, 2023
As guests gravitate towards digital for control and convenience and operators sought to improve operational efficiencies, brands realized the importance of implementing technology both back- and front-of-house in an effort to do more with less and make every guest feel like a regular.
SiteMinder
OCTOBER 11, 2022
The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Job titles and roles within the front of house department vary depending on the size and type of hotel.
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