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Frontdesk is responsible not only for handling the transactions between the hotel and the guests but also in creating an experience that guests will remember fondly. Frontdesk staff have to deal with demanding requests and impatient attitudes. Stress level heightens during the arrival time of guests.
From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.
Seamless Hotel Management with Hotelogix Whether you’re running a hotel or a motel , managing operations efficiently is key to delivering a seamless guest experience. This is where Hotelogix comes in.
With mobile pre check-in, frontdesk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.
Concierge services The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance. Whether it’s booking a table at a top restaurant, arranging transportation, or securing tickets to a sold-out event, the concierge makes it happen.
Eliminate the frontdesk fuss. A frontdesk is the trickiest place in any hotel. With all the guests having unique demands and expectations, it gets difficult to perform frontdeskoperations fluently. Unlike the frontdesk, they do not have to engage themselves in a dialogue process.
Here are common routes into the industry: Frontdesk receptionist: welcomes guests, handles check-ins and assists with inquiries Housekeeping staff: maintains cleanliness of rooms and public areas Food and beverage server: takes orders and serves guests in hotel dining areas Concierge: a major part of the hospitality experience, assists guests with (..)
What are the different job roles in the hospitality industry? Hospitality is wonderfully varied. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility.
They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.
From booking platforms to smart room controls, hotels are using technology to improve efficiency, personalize services and streamline operations. Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility.
Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the frontdeskoperations, including reservations, guest inquiries and room assignments.
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