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Whats Different Between Guest Service and Guest Experience?

Revenue Hub

Room Service: Delivering food, beverages, and other amenities directly to guest rooms. Concierge Assistance: Providing information and assistance with reservations, transportation, and local attractions. Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies.

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Guest service vs guest experience: what’s the difference?

Hotel Owner

Room service: Delivering food, beverages, and other amenities directly to guest rooms. Concierge assistance: Providing information and assistance with reservations, transportation, and local attractions. Housekeeping: Ensuring rooms are clean , well-maintained , and stocked with necessary supplies.

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MRM Research Roundup: End-of-June 2021 Edition

Modern Restaurant Management

Wait estimates/crowd management alerts (restroom, concierge lines, merchandise, entry point, etc.) (38 Concierge experience from their seat (mobile-enabled ordering for food/beverage) (34 percent). “Equipment repairs and maintenance cost the restaurant industry $26 billion annually. 38 percent). 27 percent).

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