Larry Mogelonsky

MARCH 3, 2025

which was coordinated in tandem with a member of Koltes concierge team, Linni Chia Matsuo. Customization is the New Personalization The phrase personalization in name only belies the trend of every property as well as other customer service businesses like retail and car dealerships using this term.

Concierge 130

Concierge Front of House Workshop Definition 130

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

SEPTEMBER 25, 2024

Many hotels invest in employee development, providing training programs, workshops and opportunities for internal promotions. Concierge services The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. They lead cultural tours, conduct workshops, and engage with visitors to educate them about Sharjah’s history, art, and customs.

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. It should also have space for multiple customer service stations to ensure smooth and quick check-ins. Reservations agent. Housekeeping department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59