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The purpose of the role is to ensure that all guests receive high quality customerservice. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Hotel management job positions.
Responsibilities include managing bookings, addressing guest inquiries and coordinating with other departments to fulfill special requests. Conciergeservices The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance.
Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customerservice is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction.
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