Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Article Training 109

Modern Restaurant Management

OCTOBER 7, 2024

Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. From the consultant’s perspective, our restaurant designs have changed substantially due to these services. Here are a few early observations of what 2025 could bring to the hospitality industry. For $14.99

Concierge 189

Concierge Article Customer Service Reservations 189

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotel Owner

MAY 19, 2023

Bringing 19 years of industry experience and a highly coveted recognition from The Society of The Golden Keys, the professional association of hotel concierges, Maine will oversee all hotel operations and services at the luxury four-star hotel in Northumberland.

Concierge 105

Concierge Customer Service 105

Hotel Owner

JUNE 21, 2023

New facilities have also been added to the hotel, including a state-of-the-art gym and a guest concierge desk as well as a new enhanced look for the lobby and a brand new Leo’s bar and restaurant. The new bedrooms now feature white company toiletries, mini fridges, Chromecast-enabled TVs and bespoke DREAM beds.

Concierge 105

Concierge Customer Service 105

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

FEBRUARY 8, 2024

Enhance the guest experience with customization The guest experience begins well before check-in. Review every touch point in your customer journey, from booking to check-out, and ensure you deliver exceptional customer service at every stage.

Concierge 109

Concierge Article Events Customer Service 109

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. Revenue from hotel ancillary services is projected to grow by 10% annually until 2024.

Book 107

Book Customer Service Guest Satisfaction Pricing 107

Revenue Hub

NOVEMBER 20, 2023

While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff. Imagine if all repetitive questions from your guests were routed through an AI concierge , handling over 80% of queries.

Concierge 100

Concierge Article Training Information 100

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Marketing 109

Marketing Concierge Information Guest Satisfaction 109

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Aim for an equilibrium between promotional and service communications.

Communication 219

Communication Reservations Book Information 219

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.

Concierge 59

Concierge Housekeeping Book Pricing 59

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Here are some of their insights.

Front of House 117

Front of House Customer Service Marketing Concierge 117

Hotel Business

MARCH 13, 2023

Guests also have access to Locale’s virtual concierge, self-check-in technology and 24/7 customer service. .” Like all Locales, each residence will feature a fully equipped kitchen with premium coffee and tea, in-unit washer and dryer, free WiFi and upscale bath amenities.

Concierge 59

Concierge Customer Service 59

Modern Restaurant Management

NOVEMBER 11, 2019

Third-party reviews that note exceptional service at their restaurant (21 percent). “Hotel brands, especially those with locations in various cities around the world, have a unique opportunity to build loyalty with customers through their F&B offerings. A restaurant open late (38 percent). The Local Influence.

Book 118

Book Reservations Communication Customer Service 118

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. These bots communicate using a clear set of rules.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

SEPTEMBER 25, 2024

For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. Working at these prestigious establishments offers unparalleled experiences, from interacting with an international clientele to mastering the art of high-end service delivery.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

OCTOBER 10, 2022

United Kingdom – AA Hotel and Hospitality Services. The price of rooms in these types of accommodations reflect the quality and the types of services available in the hotel. As a low budget option, there are usually no additional facilities in the hotel and no type of room service. 24-hour room service.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Les Roches

JULY 2, 2024

With its dynamic economy and world-renowned attractions, Dubai has emerged as a thriving hub for the hospitality industry, offering plenty of exciting career opportunities for individuals passionate about service and hospitality. Come with us and explore the captivating world of hospitality careers in Dubai.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

NOVEMBER 22, 2023

A hotel robot is an automated machine designed to perform various service tasks, enhancing guest experiences and streamlining hotel operations with a touch of technological innovation – and not a small amount of artificial intelligence. There are some apps specific to travel too, like ‘Lola’ and ‘Pana’.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 10, 2022

Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions. Hotel receptionist interview questions and answers.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

SEPTEMBER 12, 2024

Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. For example, ordering room service from a tablet or app instead of needing to call down to the front desk or speak to a staff member. What is the concept of smart rooms?

Communication 52

Communication Concierge Blog Guest Satisfaction 52

Hotel Owner

JULY 20, 2023

A vision in life, a clear set of values, a simple set of objectives, and above all else sticking to the golden rules of service and the principles of how to deliver great customer service. So I had to let them make mistakes because it’s only when you fall that you can get up in service. They are universal.

Catering 75

Catering Concierge Training Housekeeping 75

Les Roches

AUGUST 1, 2024

These businesses provide essential services and curate exceptional experiences that capture the essence of Dubai. DNATA Travels One of the largest travel service providers in the Middle East, they offer a comprehensive range of international services.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

SiteMinder

SEPTEMBER 12, 2024

Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 52

Book Communication Pricing Property Management 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews. Happy, motivated employees are more likely to provide exceptional service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52