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What are good customer service skills?

Les Roches

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

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Hotel customer service: what is it, and how can it become a career?

Les Roches

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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From concierge to CEO: hotel careers in UAE

Les Roches

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Customer service experience and how to excel in this key area

Les Roches

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Hotel AI Implementation: Busting the Myths and Truths

Revenue Hub

And this could be due to many misconceptions about the practical applications of AI in resorts and casinos. While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff.

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Hotel Revenue Management: 10 Ways to Boost Income in 2024

Revenue Hub

Enhance the guest experience with customization The guest experience begins well before check-in. Review every touch point in your customer journey, from booking to check-out, and ensure you deliver exceptional customer service at every stage.

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Fred Sirieux: The making of Fred’s Last Resort

Hotel Owner

Earlier this year, Fred Sirieux returned to our screens with a brand new E4 contest series Fred’s Last Resort, a show where 12 young Brits compete for the career opportunity of their lives. F red’s Last Resort is different to any show you have done before.