Hotelogix

FEBRUARY 28, 2025

According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go. AI can provide data-driven insights to support these decisions.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Revenue Hub

FEBRUARY 20, 2024

Here are some specific ways that hotels can implement hyper-personalization tactics today: Personalized Pricing and Offers: Implement dynamic pricing strategies (using data analytics) that offer guests personalized promotions and discounts based on their previous booking history or as a reward for loyalty.

Marketing 109

Marketing Concierge Information Book 109

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

JANUARY 2, 2025

By analyzing data on guest behavior, market trends, and operational performance, hotels can optimize pricing strategies, improve marketing efforts, and boost overall effectiveness. Revenue Optimization Smart pricing and distribution strategies boost profitability. This results in better decision-making and increased profitability.

Training 100

Training Pricing Concierge Book 100

SiteMinder

AUGUST 1, 2024

Assess their pricing, services, marketing strategies, and customer reviews. This might include travellers’ age, income, travel purpose (leisure, business, family), interests, and preferences for specific amenities or services. Revenue and pricing Now we’re onto the good bit!

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions.

Concierge 59

Concierge Housekeeping Book Pricing 59

SiteMinder

SEPTEMBER 12, 2024

It streamlines guest interactions, reduces response times, and enhances the overall experience while automating routine tasks like booking inquiries and room service requests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 97

Book Communication Pricing Property Management 97

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Front of House 117

Front of House Customer Service Marketing Concierge 117

SiteMinder

OCTOBER 10, 2022

The price of rooms in these types of accommodations reflect the quality and the types of services available in the hotel. As a low budget option, there are usually no additional facilities in the hotel and no type of room service. 24-hour room service. Nightly turndown services. Laundry services.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. It should also have space for multiple customer service stations to ensure smooth and quick check-ins. Improve customer relationships.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JULY 2, 2024

From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city. Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

MARCH 23, 2023

Instead, customers have to contact Airbnb customer service for help. Better support for customers: Having staff on-site throughout the day and night means that customers get better support, which is a big selling point for hotels. This means that there is often no on-site support in case something goes wrong.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. The acquisition is expected to close during the fourth quarter of 2019.

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Book Reservations Communication Customer Service 118

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. From booking platforms to smart room controls, hotels are using technology to improve efficiency, personalize services and streamline operations.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

AUGUST 1, 2024

Al Tayer Travel Agency Part of the prestigious Al Tayer group, it has been providing premium services since its launch in 1979. The agency offers a wide range of solutions, including luxury holiday packages, corporate travel management, cultural tours and exclusive concierge services.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JANUARY 9, 2024

Value Delivered to Customers Stand out from competitors by providing unique value to customers. This can be exceptional quality assurance, personalized experiences or any number of innovative solutions required for good customer service. Custom t-shirt design or merchandise companies are prime examples.

Concierge 52

Concierge Pricing Marketing Revenue Projections 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

FEBRUARY 25, 2024

Some brands have become household names, renowned for their exceptional service, iconic design, and consistent quality across locations. These leading brands often command higher prices and a loyal following. Clarion : Targets travellers seeking full-service facilities, including meeting and banquet spaces, in a midscale hotel setting.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more.

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Blog Travel and Tourism Events Download 59