Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

SiteMinder

SEPTEMBER 12, 2024

How big is the smart hotel market? In fact, the market size of the smart hospitality industry is projected to reach USD 49.9 Experience the power of a smart platform Make sure your guests are completely satisfied by using SiteMinder’s platform to enhance communication, customer service, and convenience.

Communication 98

Communication Concierge Blog Guest Satisfaction 98

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. A CRM can help automatically deliver personalized marketing messages, such as newsletters, transactional emails, guest surveys, etc.,

Communication 219

Communication Reservations Book Information 219

SiteMinder

AUGUST 1, 2024

It clarifies your marketing efforts by enabling you to pinpoint your target audience and craft effective campaigns to reach them. A solid business plan equips you to differentiate your hotel in a crowded market by highlighting your unique selling propositions. Target audience: Who are you trying to reach with your marketing efforts?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Hotelogix

FEBRUARY 28, 2025

According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. 👉 Read Also - Hotel Content Marketing: Tips for Guest Acquisition The Future of AI in Hospitality Hotels that adapt to new technology stay ahead.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Hotelogix

JANUARY 2, 2025

As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. By analyzing data on guest behavior, market trends, and operational performance, hotels can optimize pricing strategies, improve marketing efforts, and boost overall effectiveness.

Training 100

Training Pricing Concierge Book 100

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions. “We

Concierge 59

Concierge Housekeeping Book Pricing 59

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Front of House 117

Front of House Customer Service Marketing Concierge 117

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

SEPTEMBER 12, 2024

It streamlines guest interactions, reduces response times, and enhances the overall experience while automating routine tasks like booking inquiries and room service requests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

Book 97

Book Communication Pricing Property Management 97

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. The global CXM market, valued at $14.0 Businesses are increasingly recognizing the critical role of CXM in driving growth.

Training 69

Training Communication Hospitality Management Information 69

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. MoPho : Vietnamese fusion cuisine created by Chef Michael Gulotta.

Book 118

Book Reservations Communication Customer Service 118

Les Roches

SEPTEMBER 25, 2024

Concierge services The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance. Whether it’s booking a table at a top restaurant, arranging transportation, or securing tickets to a sold-out event, the concierge makes it happen.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. It should also have space for multiple customer service stations to ensure smooth and quick check-ins. Director of marketing. Reservations agent.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Comparison - Which Chatbot for Hotels is Best?

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

JULY 2, 2024

Restaurants and dining establishments The culinary scene is characterized by an eclectic mix of international cuisines, Michelin-starred restaurants, trendy cafes, and street food markets. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. From booking platforms to smart room controls, hotels are using technology to improve efficiency, personalize services and streamline operations.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

AUGUST 1, 2024

Al Tayer Travel Agency Part of the prestigious Al Tayer group, it has been providing premium services since its launch in 1979. The agency offers a wide range of solutions, including luxury holiday packages, corporate travel management, cultural tours and exclusive concierge services.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

DECEMBER 30, 2022

Marketing – Like all for-profit businesses, airlines have to have good marketing while constantly developing what they offer to customers. All of these supporting industries help to ensure that the airline industry can meet all of the expectations of its customers in terms of good service. Revenue management.

Concierge 52

Concierge Hospitality Management Document Marketing 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

SiteMinder

OCTOBER 10, 2022

As we’ve already mentioned, the criteria for a three star hotel rating may differ from country to country but, broadly speaking, they offer a variety of room types, have on-site facilities such as gyms and restaurants, and offer some kind of room service. 24-hour room service. Nightly turndown services. Laundry services.

Travel and Tourism 72

Travel and Tourism Budgeting Catering Concierge 72

Les Roches

JULY 3, 2024

They focus on enhancing operational efficiency, guest satisfaction and employee performance Director of sales and marketing: leading the hotel’s sales and marketing efforts, the sales director develops plans to attract guests, increase revenue and enhance the hotel’s brand presence.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

MARCH 23, 2023

Longer lets are often cheaper: Renting an Airbnb property for a stay of more than a fortnight can be cheaper for the customer, compared with booking a hotel for the same length of time. This means that Airbnb has an attractive niche in the market. Instead, customers have to contact Airbnb customer service for help.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. Are you drawn to customer interaction, event planning, culinary arts, sales, and marketing?

Travel and Tourism 52

Travel and Tourism Workshop Training Guest Satisfaction 52

Les Roches

JANUARY 9, 2024

They drive the enterprise by purchasing or using products and services. Understanding customers enables effective tailoring of products, services and marketing strategies, as well as improved customer engagement. Value Delivered to Customers Stand out from competitors by providing unique value to customers.

Concierge 52

Concierge Pricing Marketing Revenue Projections 52

Les Roches

JULY 11, 2023

Food and beverage manager : working within food and beverage management can include overseeing a team of chefs, stock inventory and employee scheduling Restaurant manager: supervising operations in the kitchen and ensuring the restaurant complies with health, safety and quality assurance Sales and marketing director: this role includes managing a (..)

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

DECEMBER 28, 2022

Digitalized processes allow you to capture data analytics that can be used to better understand your customer base and market dynamics and feed into hospitality digital marketing strategies. Review what goals you’re trying to achieve with the project, for example, improving customer satisfaction. Increasing profits.

Book 52

Book Customer Service Information Concierge 52

Les Roches

MARCH 16, 2023

These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Bachelor Degree in Hotel Management Enhance your marketing and management skills for the luxury tourism sector.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Marketing: Attracting and retaining guests requires effective promotion and marketing strategies.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Marketing: Attracting and retaining guests requires effective promotion and marketing strategies.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40