Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

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Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. Explore Les Roches’ hospitality management courses.

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Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

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Les Roches

JULY 2, 2024

From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city. Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists.

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Les Roches

SEPTEMBER 25, 2024

Build the skills you need for a rewarding hospitality career Gain experience, skills and knowledge to apply for roles in Abu Dhabi’s top hotels. Bachelor in hospitality management Front desk and guest services The first point of contact for guests is the front desk.

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Les Roches

DECEMBER 30, 2022

Why is hospitality important to the airline industry? In any industry where companies will be dealing directly with customers, hospitality and customer service are important. This holds true whether we are talking about the customer help desk at a supermarket or the concierge at a five-star hotel.

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Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

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Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

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Les Roches

DECEMBER 21, 2022

Whether you are a school leaver or looking to change your career, studying a hospitality degree could lead to plenty of options for careers in hospitality management. Guest relations management can be a varied role that suits a lot of different people. Overseeing other front desk employees, as well as concierges. .

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Les Roches

AUGUST 1, 2024

Al Tayer Travel Agency Part of the prestigious Al Tayer group, it has been providing premium services since its launch in 1979. The agency offers a wide range of solutions, including luxury holiday packages, corporate travel management, cultural tours and exclusive concierge services.

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Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

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Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

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Les Roches

JULY 3, 2024

The main reasons are: Specialized knowledge and expertise: a degree in hospitality management or a related field provides individuals with specific knowledge and expertise in areas like hotel operations, revenue management, guest relations and event planning.

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Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

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Les Roches

JULY 11, 2023

Other degrees, including hospitality degrees and professional development programs , such as our diploma in international hospitality management , are also ideal if you’re interested in hospitality careers. BBA in Global Hospitality Management Learn what it takes to be a world-class hotel manager.

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Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues. They play a crucial role in providing exceptional experiences for hotel guests.

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Les Roches

MARCH 23, 2023

Instead, customers have to contact Airbnb customer service for help. Better support for customers: Having staff on-site throughout the day and night means that customers get better support, which is a big selling point for hotels. This means that there is often no on-site support in case something goes wrong.

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Les Roches

MARCH 16, 2023

These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Personal qualities Choosing a career as a luxury hotel advisor or travel consultant will see you support clients and work with other people, such as hotel managers.

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Les Roches

DECEMBER 28, 2022

Digital transformation can streamline customer services and interactions, ultimately reducing financial waste and allowing you to achieve more; for example, secure more bookings or sell more products. It has applications in cloud processing, boosting operational efficiency and customer service. Increasing profits.

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Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40