Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotel Owner

MAY 19, 2023

Bringing 19 years of industry experience and a highly coveted recognition from The Society of The Golden Keys, the professional association of hotel concierges, Maine will oversee all hotel operations and services at the luxury four-star hotel in Northumberland.

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Concierge Customer Service 105

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

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Customer Service Concierge Training Article 109

Modern Restaurant Management

OCTOBER 7, 2024

Some of these AI fixes include automated customer service with chatbots and many more self-serve ordering options that are an improvement over QR codes. per month that provides more reward points, unlimited free delivery, priority reservations and the services of a VIP concierge. For $14.99

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Concierge Article Customer Service Reservations 189

Hotel Owner

JUNE 21, 2023

New facilities have also been added to the hotel, including a state-of-the-art gym and a guest concierge desk as well as a new enhanced look for the lobby and a brand new Leo’s bar and restaurant. The new bedrooms now feature white company toiletries, mini fridges, Chromecast-enabled TVs and bespoke DREAM beds.

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Concierge Customer Service 105

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

NOVEMBER 20, 2023

While there may be a significant increase in AI support over the next decade (concierges, room service delivery, cleaning), it can never replace your human staff. Imagine if all repetitive questions from your guests were routed through an AI concierge , handling over 80% of queries.

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Concierge Training Article Information 104

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Similarly, AI chatbots, virtual concierges, and predictive analytics can provide valuable insights and enhance guest satisfaction. Hotels that use AI for customer service see a 25% increase in direct bookings.

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Book Customer Service Guest Satisfaction Pricing 108

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Facilities and Services The availability and quality of facilities such as spas, fitness centers, swimming pools, and business centers significantly influence a hotel's star rating. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

FEBRUARY 8, 2024

Enhance the guest experience with customization The guest experience begins well before check-in. Review every touch point in your customer journey, from booking to check-out, and ensure you deliver exceptional customer service at every stage.

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Concierge Article Events Customer Service 109

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

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Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

FEBRUARY 20, 2024

AI-Based Virtual Concierge Services: Your hotel could consider implementing an AI-powered virtual concierge service, which is accessible through the guests’ mobile devices or an in-room mobile device.

Marketing 109

Marketing Concierge Information Book 109

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. To sum up, the benefits of automation in hotels and motels are: Improved customer service. What is Hotel Automation?

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Housekeeping Book Information Guest Satisfaction 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. It has also improved overall customer service and increased upselling opportunities. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

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Guest Services Communication Concierge Guest Satisfaction 98

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit.

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Communication Reservations Book Information 219

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

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Maintenance Pricing Guest Satisfaction Marketing 135

Hotelogix

FEBRUARY 28, 2025

According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Augmented Reality (AR) concierge – Guests will use their phones to explore local attractions virtually before deciding where to go.

Book 130

Book Guest Satisfaction Guest Retention Training 130

SiteMinder

SEPTEMBER 12, 2024

Experience the power of a smart platform Make sure your guests are completely satisfied by using SiteMinder’s platform to enhance communication, customer service, and convenience. This luxury hotel also offers smart room technology, including voice-controlled lighting and temperature, as well as a virtual concierge service.

Communication 98

Communication Concierge Blog Guest Satisfaction 98

Hotel Business

MARCH 14, 2024

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. Embedded payments Digital payments are trending and transforming the way guests are engaging with services and settling transactions. “We

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Concierge Housekeeping Book Pricing 59

Hotel Business

MARCH 13, 2023

Guests also have access to Locale’s virtual concierge, self-check-in technology and 24/7 customer service. .” Like all Locales, each residence will feature a fully equipped kitchen with premium coffee and tea, in-unit washer and dryer, free WiFi and upscale bath amenities.

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Concierge Customer Service 59

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

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Front of House Customer Service Marketing Concierge 117

Hotelogix

JANUARY 2, 2025

Artificial Intelligence (AI) and Machine Learning AI has an impact on many parts of hotel operations: Chatbots to Provide 24/7 Customer Service: AI-powered chatbots can handle guest questions and needs all day and night. This ensures that hotels maximize revenue while keeping prices competitive. Top Hotel Technology Trends for 2025 1.

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Training Pricing Concierge Book 100

SiteMinder

SEPTEMBER 12, 2024

It streamlines guest interactions, reduces response times, and enhances the overall experience while automating routine tasks like booking inquiries and room service requests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business.

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Book Communication Pricing Property Management 97

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. Comparison - Which Chatbot for Hotels is Best?

Customer Service 52

Customer Service Communication Housekeeping Book 52

SiteMinder

AUGUST 1, 2024

Outline their strengths and weaknesses: Evaluate their offerings, pricing, location, amenities, marketing, customer service, and online reputation. This might include unique amenities, services, or a distinctive atmosphere. Training : ongoing training for staff in guest service, local area knowledge, and bespoke service.

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Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

OCTOBER 10, 2022

Depending on the size and structure of your hotel, you may have a receptionist, concierge, reservation agent or all of the above. Although the roles vary, what you ask at a hotel receptionist interview will be similar to concierge job interview questions. Hotel receptionist interview questions and answers.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

JULY 2, 2024

From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city. Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

SEPTEMBER 25, 2024

Concierge services The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance. Whether it’s booking a table at a top restaurant, arranging transportation, or securing tickets to a sold-out event, the concierge makes it happen.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

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Travel and Tourism Front of House Back of House Hospitality Management 52

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms.

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Book Reservations Communication Customer Service 118

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. It should also have space for multiple customer service stations to ensure smooth and quick check-ins. Reservations agent. Housekeeping department.

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Front of House Maintenance Housekeeping Back of House 59

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. So, the question remains.

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Travel and Tourism Concierge Book Valet Services 52