Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby. In addition, James is a member of the elite international association of concierges, Les Clefs d’Or.

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Concierge Guest Services Service Management 105

Hospitality Net

JUNE 23, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

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Concierge Communication 97

Hospitality Net

JULY 31, 2023

This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

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Concierge Training 75

Hospitality Net

SEPTEMBER 7, 2023

The key is to keep moving, says Max Taylor, concierge at Hilton Dallas Lincoln Centre. And for the past 85 years, he’s been doing just that.

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Concierge 95

Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Concierge 96

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

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Concierge 130

Revfine

SEPTEMBER 21, 2024

You’ll learn how to use technology to boost efficiency, build stronger relationships, and turn every The post The Digital Concierge: How Technology Helps Hotels Add a Human Touch appeared first on Revfine.com.

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Concierge Guest Satisfaction Article 75

eHotelier

DECEMBER 14, 2023

Emporium Hotel South Bank is one of Australia’s most celebrated boutique properties, set in the lush tropical South Bank precinct with Brisbane River and City views and welcoming distinguished guests, including prime ministers, world leaders, sporting and entertainment celebrities, and visitors seeking a five-star experience.

Concierge 100

Concierge 100

Boutique Hotel News

JUNE 27, 2023

Concierge are also available when needed. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves.

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Concierge 244

Hotel Business

JUNE 20, 2024

Richards , 51, owner/managing director of Mattress Concierge , a supplier of mattresses and sleep products to independent luxury properties and boutique hotels, has died Richards joined the company in 2017 as a sales representative. The post Mattress Concierge CEO Robert E. Richards passes away appeared first on hotelbusiness.com.

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Concierge 59

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

Larry Mogelonsky

SEPTEMBER 27, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge Server Training Download 100

Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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Server Concierge Front of House Back of House 197

Hotel Business

JULY 18, 2024

Amelia, an enterprise AI agent software company, and Resorts World Las Vegas have partnered to enhance the resort’s digital concierge, RED, with generative AI capabilities in the near future via the Amelia Answers platform. As part of its overall strategy, the resort wanted to integrate an AI agent into its architecture from day one.

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Concierge 59

MEWS

DECEMBER 3, 2024

Services can be intangible like customer service or ambiance, or tangible, like amenities in the room, a full-time concierge or even transportation to and from the airport.

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Concierge Customer Service 130

Lodging Magazine

JUNE 24, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

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Concierge Communication Magazine 59

eHotelier

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

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Concierge Marketing 130

eHotelier

NOVEMBER 6, 2024

IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the convenience of their own smartphone.

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Concierge Information Marketing 130

Hospitality Net

MARCH 7, 2024

Award-winning Harley-Street Integrative Hypnotherapist and Sleep Expert, Malminder Gill, is delighted to announce her exclusive partnership with the Mandarin Oriental Hotel Group, launching to coincide with World Sleep Day, 15th March 2024.

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Concierge 104

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

eHotelier

SEPTEMBER 9, 2024

IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia.

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Concierge Marketing 130

Hospitality Magazine

DECEMBER 5, 2022

In a further boost for the industry, the Government has also recently launched a Hospitality Concierge service with a dedicated team to help new hospitality businesses start up, or existing ones to grow by expanding their offerings such as offering alfresco dining as we come into the summer months.

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Training Concierge Information Magazine 246

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

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Concierge Marketing 130

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

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Concierge 130

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

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Concierge 89

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. Hoteliers should use their time wisely to prepare for a cookieless world by identifying the right technology partners to inform data-driven marketing. .

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Concierge Book Marketing Information 312

eHotelier

JULY 12, 2023

Untermann is charged with overseeing all aspects of the world-class resort, including front desk, concierge, valet, and housekeeping operations as well as the Forbes Travel Guide Four-Star spa, retail, and nine dining venues.

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Resort Management Concierge Housekeeping Training 130

Hospitality Net

OCTOBER 29, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

Concierge 73

Concierge 73

Hospitality Net

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 105

Boutique Hotel News

JANUARY 4, 2023

The group encompasses more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Ennismore’s in-house design studio has recently rebranded to AIME Studios.

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Concierge Marketing 147

Hotel Business

FEBRUARY 26, 2024

Smart concierge: Hyper Nimbus uses conversational agents to provide guests with 24/7 support. The Smart Concierge intelligently parses, coordinates and assigns requests—whether for room service, maintenance issues or special amenities—ensuring rapid resolution.

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Concierge Housekeeping Maintenance Pricing 111

Hospitality Net

OCTOBER 28, 2024

What used to be a simple transaction, managed by a concierge at the front desk, is now a key touchpoint and opportunity for hotels to empower guests with greater flexibility and control. Hotel payments have undergone a big shift in recent years.

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Concierge 98

Boutique Hotel News

MAY 12, 2023

Amenities include an all-day cafe, restaurant and bar called Terrace, an indoor and outdoor heated swimming pool, a gym, kids pool, childcare concierge and on-site babysitting, as well as coworking space with call pods. The lower floors are exclusively available for hotel bookings.

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Concierge Book 147

Hospitality Net

AUGUST 28, 2024

Imagine, if you will, not just a weekend stay at a swanky hotel where the sheets are always fresh and the concierge always knows your name, but a permanent address in that very hotel. No, this isn’t a mere fantasy spun from the scenes of a glossy lifestyle magazine; it’s the burgeoning reality of luxury hotel-branded residences.

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Concierge Magazine 105

Hospitality Net

NOVEMBER 6, 2024

IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the convenience of their own smartphone.

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Concierge Information Marketing 98

Hospitality Net

NOVEMBER 19, 2024

IRIS, a global leader in digital F&B, guest directory, and concierge solutions for hotels, is thrilled to announce that The Westin Resort Nusa Dua, Bali has achieved record growth in guest orders and a 30% increase in average guest spend after implementing their mobile ordering and e-compendium platform, outperforming traditional in-person orders.

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Concierge 98

Revfine

OCTOBER 10, 2022

Question proposed by Sarah Dandashy) Our Marketing Expert Panel Sarah Dandashy - Travel & Hospitality Expert, Ask a Concierge Reshan Jayamanne - Digital Marketing. Question for Our Hotel Marketing Expert Panel What advice can you offer to anyone considering a Content Marketing and/or Influencer Marketing campaign this year?

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Marketing Concierge 108