Modern Restaurant Management

MARCH 18, 2022

For several years we have been considering the viability of high touch healthcare concierge programs in the restaurant space. Rather than contacting the insurance carrier with benefit, or service and care questions, members are directed to call a single number to speak to a concierge who will directly assist them (no more call trees).

Concierge 179

Concierge Book Document Definition 179

Hotel Business

JUNE 20, 2024

Richards , 51, owner/managing director of Mattress Concierge , a supplier of mattresses and sleep products to independent luxury properties and boutique hotels, has died Richards joined the company in 2017 as a sales representative. The post Mattress Concierge CEO Robert E. Richards passes away appeared first on hotelbusiness.com.

Concierge 59

Concierge 59

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby. In addition, James is a member of the elite international association of concierges, Les Clefs d’Or.

Concierge 105

Concierge Guest Services Service Management 105

Hotel Business

JULY 18, 2024

Amelia, an enterprise AI agent software company, and Resorts World Las Vegas have partnered to enhance the resort’s digital concierge, RED, with generative AI capabilities in the near future via the Amelia Answers platform. As part of its overall strategy, the resort wanted to integrate an AI agent into its architecture from day one.

Concierge 59

Concierge 59

Hospitality Net

JULY 31, 2023

This week, Karisma Hotels & Resorts, in partnership with Autism Double-Checked, is pleased to announce the introduction of the world’s first-ever Autism Concierge. providing a dedicated contact for all autism-related questions and serving as an extension of the Autism Double-Checked comprehensive three-part training program.

Concierge 70

Concierge Training 70

Hospitality Net

JUNE 23, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

Concierge 67

Concierge Communication 67

eHotelier

DECEMBER 14, 2023

Emporium Hotel South Bank is one of Australia’s most celebrated boutique properties, set in the lush tropical South Bank precinct with Brisbane River and City views and welcoming distinguished guests, including prime ministers, world leaders, sporting and entertainment celebrities, and visitors seeking a five-star experience.

Concierge 130

Concierge 130

Hotel Management Network

MAY 17, 2024

expands AI digital concierge services to 30 new Florida hotels appeared first on Hotel Management Network. Metaguest.AI has expanded its US footprint with the addition of 30 new hotel partners to its portfolio in Florida. The post Metaguest.AI

Concierge 52

Concierge 52

Revfine

SEPTEMBER 4, 2022

A hotel concierge is a specialist customer service representative, tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-round guest experience. In this article, you can learn more about what a hotel concierge is, what the role entails, and why these guest services reps are so valuable.

Concierge 72

Concierge Guest Services Customer Service Article 72

Lodging Magazine

JUNE 24, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

Concierge 59

Concierge Communication Magazine 59

Lodging Magazine

FEBRUARY 9, 2023

As part of the offering, Kimpton also introduces its Stay Human Concierges to help plan tailored trips based on guests’ preferences. SAN FRANCISCO—Kimpton Hotels & Restaurants announced the rollout of its Stay Human experience packages at select hotels globally.

Concierge 59

Concierge Magazine Information 59

Technology: Lodging Magazine

SEPTEMBER 9, 2022

NEWTON, Massachusetts—Sonesta International Hotels Corporation (Sonesta) announced enhancements to its meeting and events offerings with the introduction of a digital meeting planning service, Hybrid Concierge, and an expanded partnership with Cvent to offer planners access to book small meetings on demand using the Cvent Instant Book platform.

Concierge 52

Concierge Book Events Magazine 52

Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

Concierge 82

Concierge 82

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

Concierge 130

Concierge 130

Hospitality Net

SEPTEMBER 7, 2023

The key is to keep moving, says Max Taylor, concierge at Hilton Dallas Lincoln Centre. And for the past 85 years, he’s been doing just that.

Concierge 80

Concierge 80

eHotelier

NOVEMBER 6, 2024

IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the convenience of their own smartphone.

Concierge 130

Concierge Information Marketing 130

Larry Mogelonsky

SEPTEMBER 27, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

Concierge 100

Concierge Server Training Download 100

Alice Platform

JANUARY 26, 2022

ALICE Guest Services has been named HotelTechAwards Best Concierge software and technology tool for the fifth year in a row. The #1 ranking is awarded on a variety of factors - most notably hotel customer reviews and feedback. So, what do ALICE customers love so much about Guest Services ?

Concierge 52

Concierge Guest Services 52

eHotelier

SEPTEMBER 9, 2024

IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia.

Concierge 130

Concierge Marketing 130

eHotelier

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

Concierge 130

Concierge Marketing 130

Hospitality Net

NOVEMBER 6, 2024

IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the convenience of their own smartphone.

Concierge 93

Concierge Information Marketing 93

Hospitality Net

OCTOBER 28, 2024

What used to be a simple transaction, managed by a concierge at the front desk, is now a key touchpoint and opportunity for hotels to empower guests with greater flexibility and control. Hotel payments have undergone a big shift in recent years.

Concierge 94

Concierge 94

PhocusWire

JUNE 2, 2023

 Capital One is enhancing its travel offerings with the acquisition of Velocity Black.

Concierge 91

Concierge 91

Hospitality Net

OCTOBER 29, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

Concierge 62

Concierge 62

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

Concierge 130

Concierge Marketing 130

Hospitality Net

MARCH 7, 2024

Award-winning Harley-Street Integrative Hypnotherapist and Sleep Expert, Malminder Gill, is delighted to announce her exclusive partnership with the Mandarin Oriental Hotel Group, launching to coincide with World Sleep Day, 15th March 2024.

Concierge 93

Concierge 93

Hospitality Net

OCTOBER 29, 2024

Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d’Or International, the esteemed global association of professional hotel concierges.

Concierge 52

Concierge 52

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

Concierge 130

Concierge Marketing 130

Horizon Hospitality

NOVEMBER 13, 2024

Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. By offering these smart features, hotels create an environment that feels like a home away from home, enhancing the overall guest experience. Mobile apps are revolutionizing how guests interact with hotel services.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Travel Pulse Destinations

APRIL 11, 2023

The special offer is available through the end of April for travel through 2024.

Concierge 78

Concierge 78

PhocusWire

SEPTEMBER 5, 2023

enables loyalty program members to find flights using their points via its proprietary algorithm.

Concierge 89

Concierge 89

Hospitality Net

JULY 27, 2023

Living in a luxury multi-unit building has its perks: some are more difficult to deliver/achieve.

Concierge 61

Concierge 61

Hospitality Net

SEPTEMBER 9, 2024

Complemented by convenient access to food and beverage outlets, meeting rooms, and relaxing spaces, the Residences also provide comprehensive services, including concierge, housekeeping, engineering, and 24-hour security.

Concierge 93

Concierge Housekeeping 93

Travel Pulse Destinations

APRIL 11, 2023

The special offer is available through the end of April for travel through 2024.

Concierge 75

Concierge 75

Hospitality Net

AUGUST 28, 2024

Imagine, if you will, not just a weekend stay at a swanky hotel where the sheets are always fresh and the concierge always knows your name, but a permanent address in that very hotel. No, this isn’t a mere fantasy spun from the scenes of a glossy lifestyle magazine; it’s the burgeoning reality of luxury hotel-branded residences.

Concierge 103

Concierge Magazine 103

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

Concierge 130

Concierge 130