Hospitality Magazine

MARCH 11, 2025

Lucas offers a concierge program to regular and preferred guests who can use a chauffeur service for pickups and dropoffs before and after their meals. We research select guests and we have guest profiles, so the more they dine, the more we learn about them and can tailor the experience to suit their needs and preferences, says Gibbons.

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Front of House Training Concierge Communication 246

Hotel Management Network

MAY 29, 2024

Grand Hotel in Salem, a 193-key hotel in Oregon, US, has unveiled IZZY, a 3-D voice-activated Virtual Concierge & Hotel Pal. The post Grand Hotel in Salem launches 3D voice-activated virtual concierge appeared first on Hotel Management Network.

Concierge 105

Concierge 105

eHotelier

NOVEMBER 19, 2024

IRIS, a global leader in digital F&B, guest directory, and concierge solutions for hotels, is thrilled to announce that The Westin Resort Nusa Dua, Bali.

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Concierge 263

Hotel Owner

MARCH 1, 2023

Burgh Island Hotel has appointed Simon James as its new head concierge. Prior to joining Burgh Island Hotel, James was head concierge/guest services manager at the Raithwaite Sandsend luxury estate near Whitby. In addition, James is a member of the elite international association of concierges, Les Clefs d’Or.

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Concierge Guest Services Service Management 105

Revfine

SEPTEMBER 21, 2024

You’ll learn how to use technology to boost efficiency, build stronger relationships, and turn every The post The Digital Concierge: How Technology Helps Hotels Add a Human Touch appeared first on Revfine.com.

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Concierge Guest Satisfaction Article 97

Hospitality Net

JUNE 23, 2024

AiMe, an AI Concierge, will be on display June 25 to 27 at the Charlotte Convention Center in Booth #3836.

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Concierge Communication 97

Horizon Hospitality

NOVEMBER 13, 2024

Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. By offering these smart features, hotels create an environment that feels like a home away from home, enhancing the overall guest experience. Mobile apps are revolutionizing how guests interact with hotel services.

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Concierge Guest Satisfaction Housekeeping Maintenance 130

Larry Mogelonsky

NOVEMBER 5, 2024

This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. These are part of our appealing gifting program, including a small Roman souvenir for our guests to take home with them.

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Concierge Communication Training Definition 130

Hotelogix

MARCH 6, 2025

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. Request a Demo With Hotelogix PMS

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Concierge Maintenance Book Demo 130

Hospitality Net

SEPTEMBER 7, 2023

The key is to keep moving, says Max Taylor, concierge at Hilton Dallas Lincoln Centre. And for the past 85 years, he’s been doing just that.

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Concierge 95

Hospitality Net

DECEMBER 6, 2023

Travelers staying at select Renaissance Hotels, part of Marriott Bonvoy’s extraordinary portfolio of over 30 hotel brands, will soon have instant access to vetted, insiders’ picks for vibey cocktail bars, under-the-radar attractions, top-rated breakfast spots and more through an exciting new virtual concierge service.

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Concierge 96

eHotelier

NOVEMBER 12, 2023

Essentialist, the sophisticated members-only travel service specializing in bespoke trips around the globe with the highest level of personalization, unveils its latest technology with the launch of a new smartphone app for members.

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Concierge 130

eHotelier

DECEMBER 14, 2023

Emporium Hotel South Bank is one of Australia’s most celebrated boutique properties, set in the lush tropical South Bank precinct with Brisbane River and City views and welcoming distinguished guests, including prime ministers, world leaders, sporting and entertainment celebrities, and visitors seeking a five-star experience.

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Concierge 100

Revenue Hub

JANUARY 7, 2025

Concierge Assistance: Providing information and assistance with reservations, transportation, and local attractions. Room Service: Delivering food, beverages, and other amenities directly to guest rooms. Housekeeping: Ensuring rooms are clean, well-maintained, and stocked with supplies.

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Guest Services Concierge Guest Satisfaction Housekeeping 107

Boutique Hotel News

JUNE 27, 2023

Concierge are also available when needed. The nine units, comprised of two three-bedroom residences and seven two-bedroom residences, have been built using local materials and feature a kitchen and dining area, lounge, bathroom, and log burning stoves.

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Concierge 244

Larry Mogelonsky

MARCH 3, 2025

which was coordinated in tandem with a member of Koltes concierge team, Linni Chia Matsuo. This required expert timing to schedule the personal greeting in between meetings (GMs definitely have a lot of these!),

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Concierge Front of House Workshop Definition 130

Revenue Hub

JANUARY 6, 2025

That means your marketing strategy needs to be as sharp as a concierges suit. According to a 2024 study by Statista , over 70% of travelers in the USA rely on social media to make booking decisions, and 60% of them expect personalized travel experiences based on their preferences. Key Marketing Strategies for USA Hoteliers in 2025 A.

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Marketing Concierge Article Blog 109

STAAH

JANUARY 21, 2025

Virtual concierges, mobile check-ins, and dedicated hotel apps will enhance convenience and personalization, making technology a cornerstone of the hospitality experience. Additionally, the integration of artificial intelligence (AI) for personalized services became a game-changer, allowing hotels to deliver tailored experiences.

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Travel and Tourism Guest Satisfaction Concierge Blog 109

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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Concierge Communication Guest Satisfaction Reservations 52

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Behind every memorable guest experience is a team of dedicated professionals, each bringing unique skills and qualities to the table. 10 Exceptional Hospitality Professionals Traits 1.

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Guest Satisfaction Communication Workshop Concierge 109

Larry Mogelonsky

DECEMBER 9, 2024

For example, we provide a pillow concierge service. It is not that we expect them to use it, but rather, a reminder that this is time for themselves, So, how would you classify the resort? This classification is really up to our guests. Certainly, well-being is a critical component of our offering. We also offer yoga and exercise classes.

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Concierge Definition Pricing Marketing 130

Larry Mogelonsky

SEPTEMBER 27, 2023

How do guests learn about what’s happening on the property once they arrive? The answer to this has changed quite a bit since the end of the pandemic but, per the title, you already know where we are going with this one.

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Concierge Server Training Download 100

Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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Server Concierge Front of House Back of House 197

Hotel Business

JULY 18, 2024

Amelia, an enterprise AI agent software company, and Resorts World Las Vegas have partnered to enhance the resort’s digital concierge, RED, with generative AI capabilities in the near future via the Amelia Answers platform. As part of its overall strategy, the resort wanted to integrate an AI agent into its architecture from day one.

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Concierge 59

Hospitality Net

OCTOBER 29, 2024

Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d’Or International, the esteemed global association of professional hotel concierges.

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Concierge 52

eHotelier

JULY 9, 2024

IRIS, a global market leader in mobile F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Radisson Blu Aqua Hotel, Chicago, to optimise and expand their F&B operations with mobile ordering.

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Concierge Marketing 130

eHotelier

NOVEMBER 6, 2024

IRIS, a global market leader in digital F&B ordering and concierge solutions for hotels, has been selected by The Hoxton, Poblenou to provide guests with a modern, accessible means of ordering food and drink and viewing hotel information from the convenience of their own smartphone.

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Concierge Information Marketing 130

Hotel Business

DECEMBER 16, 2024

From bespoke welcome amenities to exclusive concierge services, we aim to create harmony between Key Wests vibrant spirit and the sophistication that defines the Autograph Collection experience. At La Concha Key West, we are focused on crafting a seamless guest journey that pairs elevated service with a deep appreciation for local culture.

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Concierge Catering Guest Services Property Management 52

MEWS

JANUARY 16, 2025

This can range from the check-in and check-out process to in-room amenities, concierge services, dining options, and facilities such as pools, spas, and fitness centers. What are hotel guest services? Hotel guest services include all the amenities your hotel offers to enhance a guest's stay.

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Guest Services Concierge 130

eHotelier

SEPTEMBER 9, 2024

IRIS, a global market leader in digital F&B, guest directory and concierge solutions for hotels and restaurants, has partnered with Hotel Kimpton De Witt (part of the Lore Group and IHG) to bring a new era of digital guest experiences to life with the launch of IRIS's mobile F&B ordering platform in their co-working space, Café Celia.

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Concierge Marketing 130

MEWS

DECEMBER 3, 2024

Services can be intangible like customer service or ambiance, or tangible, like amenities in the room, a full-time concierge or even transportation to and from the airport.

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Concierge Customer Service 130

Hospitality Magazine

DECEMBER 5, 2022

In a further boost for the industry, the Government has also recently launched a Hospitality Concierge service with a dedicated team to help new hospitality businesses start up, or existing ones to grow by expanding their offerings such as offering alfresco dining as we come into the summer months.

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Training Concierge Information Magazine 246

eHotelier

OCTOBER 11, 2023

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by the five-star Sanderson London to boost in-room F&B revenue and streamline operations.

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Concierge Marketing 130

eHotelier

FEBRUARY 22, 2023

Award-winning, concierge-level, audiovisual services provider Mills James is on a fast-track for growth. In 2022, the company’s AV for hospitality business exceeded pre-pandemic levels across all client venues, including hotels and convention centers servicing seven states and Mexico.

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Concierge 130

Hospitality Net

MARCH 7, 2024

Award-winning Harley-Street Integrative Hypnotherapist and Sleep Expert, Malminder Gill, is delighted to announce her exclusive partnership with the Mandarin Oriental Hotel Group, launching to coincide with World Sleep Day, 15th March 2024.

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Concierge 104

eHotelier

MARCH 12, 2024

IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been selected by Kimpton Overland Hotel Atlanta Airport, to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.

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Concierge Marketing 130

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. Hoteliers should use their time wisely to prepare for a cookieless world by identifying the right technology partners to inform data-driven marketing. .

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Concierge Book Marketing Information 312