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Break-even analysis: Calculate the point at which your hotel will start to generate a profit. Competitiveanalysis This is a deeper dive into your earlier research section, where you uncovered your place in the market. Training : ongoing training for staff in guest service, local area knowledge, and bespoke service.
Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guestsatisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.
Often, this requires strategic input on segment forecasts, competitiveanalysis and historical data analysis. Finally, through listening to guests needs, cross-selling related products such as local excursions can now be measured insofar as their tangible effects on sentiment and the ability to drive nightly rate.
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