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This could involve interactive workshops to role-play scenarios, alongside easily accessible online bite-sized courses with quizzes to test understanding, to ensure knowledge is retained and applied. Open communication: Fostering an environment where employees feel safe speaking up about concerns, without fear of retribution.
The first UNWTO Communication, Media and Tourism Training in Africa Workshop organized in collaboration with the Ministry of Tourism and Hospitality Industry of Zimbabwe and the Zimbabwe Tourism Authority (ZTA) was in the majestic Victoria Falls, from 13 to 15 November 2023 bringing together tourism professionals, journalists, media and communication (..)
The first Communications, Media and Tourism Training Workshop in Africa (Victoria Falls, Zimbabwe, 13-15 November) recognized the heightened relevance of tourism and the current opportunity to gain greater visibility outside of the sector itself.
Do: Promote these benefits in recruitment materials and internal communications. Hosting workshops or providing resources can improve engagement. Here are a few common mistakes to avoid: Under-Communicating Benefits: Employees may not take advantage of offerings they dont fully understand.
A Quick Tip: Sign up for webinars, industry newsletters, and workshops to stay ahead. Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. STAAH, for instance, offers resources to help hoteliers grow their knowledge of distribution and revenue management.
Offer something unique like a culinary workshop with a holiday twist or a family package that includes personal elf visits. Consider teaming up with a local bakery to offer exclusive holiday pastry workshops or set up a pop-up gallery featuring local artists where guests can immerse themselves in the regional art scene.
The partnership has been created to help the hotel’s teams develop both professionally and personally through a series of fun and creative workshops. Rudding Park has launched a new partnership with Harrogate Theatre to help instill confidence in its workforce, with a particular focus on first-time, Gen Z employees.
For instance, offering a variety of classes and clubs—from gardening and book clubs to art classes and technology workshops—ensures there is something for everyone. Educational programs, such as lectures, workshops, and classes on various subjects, can also keep residents intellectually engaged.
If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.
Effective communication: The ability to clearly convey information to team members and guests. Examples include: A workshop on “Conflict Resolution in Hospitality Teams.” ” A webinar on “Effective Leadership Communication.”
Encourage Communication Make sure your employees feel comfortable reporting any issues or concerns regarding the cleanliness of the ice machines and refrigeration units. Encourage open communication and establish a reporting system to address sanitation issues promptly.
Offering a range of fun group activities, from axe throwing to boat cruises, requires efficient booking and communication, which is streamlined through dedicated group sales software. The desire for engaging and memorable experiences extends beyond just structured activities.
At Church’s Chicken, we recently performed a comprehensive rebranding required communication to all of our domestic and international franchises, as well as all of their employees. Internal branding and employee experience are extremely important because they create a consistent collaborative culture that keeps employees engaged.
Be prepared to offer counseling and stress management workshops. Open communication channels between employees and management. Real-Time Communication Tools Effective communication is the key to a smooth operation. Promote Work-Life Balance Implement flexible scheduling to reduce stress and improve morale.
Creating a Supportive Environment Employers should strive to foster open communication and destigmatize mental health discussions. For example, you can ask your management team to conduct mental health awareness workshops, increasing understanding and reducing stigma surrounding mental health issues.
The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. Host corporate events, weddings, or community gatherings. It’s a game-changer for avoiding unnecessary costs.
We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. Trend Three: Using Omnichannel The story of choosing one communication channel and actively promoting the restaurant there will be less effective. Arrange a coffee-tasting event.
” Guest engagement Regular communication with guests through newsletters and social media helps to maintain contact with them. Automation of communication improves these activities and does not conflict with personalization if your CRM efficiently segments recipient groups. appeared first on Revenue Hub.
Additionally, leveraging digital platforms for marketing and communication is essential. Offering educational programs, such as cooking classes, wine tastings, or professional workshops, can also add value for members looking to learn and grow.
Situated in the English Lake District in the village of Cartmel, Rogan received a tipoff about a former blacksmith’s workshop and was instantly drawn to its charm and nearby farm. Our Farm is a vital piece of the chef’s food philosophy at L’Enclume, which communicates a sense of place through the plate.
On top of that, excellent guest service requires using communications essentials that rise above merely being polite. – Excellence in telephone communications. (A And yet I would argue that it is entirely possible for a hotel colleague to use all these communications techniques but completely fall short on delivering hospitality.
The curriculum is tailored to instil essential life skills and focuses on areas such as communication, emotional intelligence, and leadership, enabling students to thrive in the hospitality industry. By partnering with local hotel operators, Saira ensures that its students have employment opportunities upon graduation.
In contrast, offering limited reward choices or generic gifts can inadvertently communicate a lack of consideration, leading to a sense of disconnection and dissatisfaction. This can include access to training programs, workshops, mentorship, or educational resources.
A hotel meeting room is a dedicated space within a hotel, specifically designed to host various events, from corporate meetings and workshops to private gatherings and seminars. This package is perfect for impromptu meetings, interviews, or brief workshops. What is a hotel meeting room?
Sending regional managers to a workshop on recycling practices can be an affordable way to initiate training. Once regional managers are trained, they can instruct general and assistant managers, who can then communicate procedures to employees at individual locations.
The conference culminated in a final general session bringing together the three disciplines to focus on what is needed now more than ever before: strong communication and inspirational leadership. When you are communicating, do not underestimate the power of meeting people where they are at,” Thomas said.
Members can find various workshops, certification programs, and seminars provided by the organizations. Member Engagement Hotelogix provides tools for associations to enhance member engagement and communication. This means hotels don't have to do it all by hand, which saves them lots of time and stops them from making mistakes.
NB: This is an article from Actabl Subscribe to our weekly newsletter and stay up to date For instance, if pre-arrival communication reveals a guest will be arriving after an overnight international flight, arranging an early check-in can make all the difference.
One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building. Nearly 60% of restaurant employees said that their coworkers and teammates were the main motivators for staying in their jobs.
Social Experiences : Encourage guests to share their experiences online and within the hotel community. Organize social events, workshops, or community service activities where guests can meet and interact. After all, shared experiences, like those of Super Bowl parties, amplify the joy.
At almost every level, success is determined by white gatekeepers, from which companies gain access to capital, to who organizes festivals and teaches workshops , to who gets spotlighted by the food media or given book contracts or space on grocery store shelves. Nearly every culture on this planet ferments. Dr. Miin Chan is an MD, Ph.D.
Modern ID scanners can easily be linked with your hotel’s PMS and other existing systems, allowing for seamless communication and data transfer. Regular workshops can equip employees with the skills needed to spot suspicious behavior and ensure they know the proper protocols for handling potentially fraudulent situations.
Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.
Putting It Into Practice: Design Transformative Packages: Develop packages that offer more than just a stay—think wellness programs that include guided meditation, nutrition workshops, or sustainability-focused activities. Putting It Into Practice: Transparent Data Practices: Clearly communicate how you collect, store, and use guest data.
NB: This is an article from Bookboost It not only has to do with creating initiatives to attract new guests but also with communicating with previous guests and making them come back. This means one thing: your communication efforts need to be extremely efficient. That means different guest audiences will receive different campaigns.
Ongoing community supported forums and workshops. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Guidance on applicable emergency relief measures for micro businesses.
Heres an example: a country club with yearly membership costs of more than $50,000 a year trained its front desk staff to know the names and consumer habits of all of its 200-plus members and their often-visiting friends and family members so that they can address them by name at all times and make their communication more personalized.
Leaders prioritizing open communication and active listening create spaces for diverse perspectives to be heard and valued, supporting innovation and creativity. Providing opportunities for skill development and growth empowers individuals to take ownership of their work and contribute meaningfully to the team’s success.
Ongoing community supported forums and workshops. Training on best practices and templates for printed materials to promote employee and customer safety in accordance with City, County, State and Federal orders. Guidance on applicable emergency relief measures for micro businesses.
When training them, it’s important to use structured activities and processes that will boost the skills, abilities and qualities they need to effectively lead teams, organizations or communities.
Having had a fill of food Girlahead chose a workshop on how to make a hotel work better. The summary message to hoteliers was work out who you are, choose your guests, build a strong team, step into guests’ shoes, and communicate. Afternoon sessions were back at the hotel.
Many wellness resorts also offer cooking classes or nutrition workshops that teach guests how to make healthier choices. If your property is not exclusively a wellness resort, there are still plenty of ways to incorporate a wellness focus into the guest experience.
Leadership and communication Leadership and communication are not just skills, but essential qualities for a successful restaurant manager. Meanwhile, managers must balance one-on-one and group restaurant team communication. Effective communication helps identify and resolve issues promptly.
Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out. Tableside presentations will be another key element that fosters memorable connections between food, drink, atmosphere, and community in 2025.”,
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