Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Streamlining Onboarding : Simplify your onboarding process with clear expectations, training schedules, and a welcoming introduction to your workplace culture.

Scheduling 179

Scheduling Training Communication Budgeting 179

Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

Communication 188

Communication Presentation Information Demo 188

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. In fact, 76 percent of employees say that a company would be more appealing if it offered additional skills training to its staff.

Communication 188

Communication Training Customer Service Scheduling 188

Modern Restaurant Management

JUNE 13, 2023

As the manager on duty prioritizes each crisis and puts out literal fires in the kitchen while trying to get the POS company on the phone, a chipper newcomer clad in all black strolls in through the back alley to drop a bomb: “I think I’m training with you today?” ” If you know, you know.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

SEPTEMBER 23, 2024

The best way to mitigate the risks for employees and reduce workplace injuries is for businesses to establish comprehensive safety training programs. This is especially the case if training takes place before a busy service. A more effective approach involves customizing training programs to meet needs.

Training 180

Training Scheduling Information Back of House 180

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Communication 148

Communication Scheduling Front of House Back of House 148

Hotelogix

MARCH 21, 2025

Simple things like acknowledging good work in person or through staff communications, highlighting their effort on social media or bestowing them with ‘employee of the month/quarter’ award will drive them to stay back. The training will also help them transfer their skills to other hotels in future.

Training 100

Training Housekeeping Communication Reservations 100

Larry Mogelonsky

MARCH 10, 2025

While hotels in the United States must comply with the Americans with Disabilities Act (ADA), this often translates to meeting only the minimum design criteria, training, SOPs, or cultural appreciation. As well, and as is true for other properties, exceptional service can overcome any fault.

Training 130

Training Catering Communication Marketing 130

Horizon Hospitality

NOVEMBER 20, 2024

Investing in employees’ professional development by providing training in skills that could lead to promotions – or cross-training in different roles – demonstrates a commitment to employees’ long-term growth. Opportunities for career advancement can make a big difference in retaining your workforce.

Scheduling 130

Scheduling Training Communication Information 130

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. In terms of training format, the possibilities are virtually endless.

Training 179

Training Front of House Communication Presentation 179

Modern Restaurant Management

OCTOBER 17, 2024

Second, in the kitchen, training is a critical component of a safe workplace. Owners and operators should ensure team members are trained to safely use all equipment. Safety training should take place upon hire for all new employees, but that should not be a one-time event.

Training 167

Training Events Maintenance Document 167

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Accounting 167

Accounting Server Communication Customer Service 167

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

Training 167

Training Communication 167

Hospitality Magazine

FEBRUARY 10, 2025

Boyle brings to the role a depth of multi-venue experience, and his goal is to use this experience to efficiently put systems together to allow clear communication across the group. We also kept a chef’s hat at the restaurant level for three years, says Boyle.

Accounting 200

Accounting Communication Training Magazine 200

Hotelogix

NOVEMBER 19, 2024

As these solutions are extremely easy to use, you can spend less on training new/temporary staff that you hire to handle the peak season rush.   Not only does this capability enhance efficiency, but it also supports better communication and collaboration among your staff across departments.

Demo 243

Demo Housekeeping Maintenance Server 243

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Every business has its own general information, menu, operating hours, dress code, brand messaging, and so on that is required to train an agent.

Reservations 179

Reservations Book Information Training 179

Modern Restaurant Management

NOVEMBER 22, 2024

This way, non-local employees can secure housing, managers have adequate time for training, and the business has ample runway to find the best employees for their needs. Effective, inclusive training should be a part of the onboarding process for all employees, but especially those who are new to the restaurant work environment.

Scheduling 175

Scheduling Training Budgeting Communication 175

Hotelogix

MARCH 11, 2025

Increased costs for recruiting and training new staff: Every time an employee leaves, it's like throwing money out the window. You're not just losing their skills and experience; you're also facing the costs of advertising the position, interviewing candidates, and training new hires. Why Does Turnover Matter?

Guest Satisfaction 133

Guest Satisfaction Communication Training Guest Retention 133

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

Document 100

Document Communication Book Reservations 100

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

SiteMinder

NOVEMBER 24, 2024

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Effective communication: The ability to clearly convey information to team members and guests. Experience is key, but training can help you to develop faster.

Training 93

Training Communication Workshop Customer Service 93

Larry Mogelonsky

NOVEMBER 5, 2024

At Rocco Forte Hotels, we focus on training, cross-training, and career development to have an enthusiastic team. To reach and maintain excellence, we focus on: Continuous training. It involves open communication, trust, and opportunities for growth and development. In Rocco Forte, service excellence is a philosophy.

Concierge 130

Concierge Communication Training Definition 130

Horizon Hospitality

FEBRUARY 12, 2025

Professional Growth: Opportunities for training, certifications, and clear paths for career advancement. Do: Promote these benefits in recruitment materials and internal communications. Here are a few common mistakes to avoid: Under-Communicating Benefits: Employees may not take advantage of offerings they dont fully understand.

Workshop 130

Workshop Communication Scheduling Training 130

Modern Restaurant Management

OCTOBER 28, 2022

And though that in and of itself is helpful, it also communicates something important to your employees – you care about their experience and want to make things easier for them. 2 – Give Employees Training and Education Opportunities. 2 – Give Employees Training and Education Opportunities.

Training 188

Training Communication Scheduling Information 188

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

SEPTEMBER 8, 2023

Luckily, there are proven ways to help build a solid, positive food safety culture, including boosting trust, improving communication, educating employees, and relying on tech tools, including Artificial Intelligence. Improve Communication Effective communication is vital in establishing and maintaining a strong food safety culture.

Communication 208

Communication Training Accounting Information 208

Hotelogix

FEBRUARY 17, 2025

  This includes recruitment and training costs and the loss of productivity during the transition period. Training and leadership development opportunities along with a transparent career progression plan can help them stay longer in the organization since they see a future within it.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotelogix

MARCH 21, 2025

Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty. AI-driven messaging apps can handle multilingual communication, making them useful for international guests.

Guest Services 100

Guest Services Guest Satisfaction Book Training 100

Horizon Hospitality

JANUARY 22, 2025

Establishing open lines of communication is key to building trust and reducing misunderstandings. Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path.

Front of House 130

Front of House Event Coordination Scheduling Training 130

Modern Restaurant Management

OCTOBER 5, 2023

By implementing effective training programs for your staff, you can reduce the risk of contamination, improve the quality of your products, and protect your reputation. Educate on Proper Procedures Train your employees on proper food handling procedures, such as how to store and handle food safely to avoid contamination.

Sanitation 196

Sanitation Scheduling Training Communication 196

Hospitality Magazine

JANUARY 15, 2025

Kiet Diep, director, Yum Sing House Always have a clear business plan covering goals, marketing strategies, financials, hiring processes, training manuals, and standard operating procedures. Sarah Proietti, venue manager and head of people & culture, Maybe Sammy Build a team culture based on respect and open communication.

Marketing 257

Marketing Pricing Communication Training 257

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. To increase order accuracy, your restaurant should: Prioritize training. Even when things are hectic, training must remain a priority. Shift that mindset.

Training 225

Training Communication Customer Service Accounting 225

Hospitality Magazine

JANUARY 23, 2023

Chef Stephen Nairn is very good at business planning, communication and problem-solving. I am learning organisational and training skills from Sam Chee. His training process for young chefs is so meticulous, which is a big help in creating confident workers.

Training 246

Training Communication Presentation Magazine 246

Modern Restaurant Management

MAY 30, 2023

Invest in Training Seasonal Workers It might seem counterintuitive — investing time and resources into employees who will only be on the job for a few months — but making an extra effort with temporary employees will pay off. Don’t skimp on onboarding and training.

Scheduling 179

Scheduling Communication Bookkeeping Training 179