Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Sans preparation and coordination, many new hires (and managers) endure training experiences in the restaurant industry more akin to improvised circus acts than curated brand experiences.

Training 180

Training Server Budgeting Scheduling 180

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. Take a look at these five restaurant training strategies that can improve employee retention. Take a look at these five restaurant training strategies that can improve employee retention. New Hire Training Employees are never more open to learning than during their first week on the job.

Training 63

Training Communication Server Scheduling 63

Modern Restaurant Management

MARCH 5, 2024

As the focus for restaurants continues to center on growing and staffing up, safety training can sometimes get lost in the mix or ratcheted down to cover only topics related to compliance with regulations. Safety training is key to helping restaurants reduce risk exposure associated with foodborne illnesses and occupational injuries.

Training 167

Training Communication 167

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Set Your Service Standards with Cycle of Service Service Training With every guest who walks through the door, your staff should be striving to not only meet expectations but exceed them.

Training 85

Training Server Communication 85

Modern Restaurant Management

MARCH 24, 2023

Although restaurants are increasingly interested in meeting the needs of gluten-free consumers, there’s plenty of room for improvement in the messaging used to communicate about gluten-free options. Another key factor in earning consumer trust is using the correct terminology on your menus and during service.

Training 179

Training Front of House Communication Presentation 179

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 148

Training POS Systems Communication Document 148

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 85

Communication Information Customer Service Events 85

Synergy Suite

JANUARY 18, 2023

While customers rarely, if ever, interact with the cooks in your quick-service or fast casual restaurant locations, you know that what they’re really there for is the food! Prep cooks generally do not need as much experience or restaurant training as line cooks, as they are responsible for more basic tasks.

Training 52

Training Sanitation Communication Blog 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Synergy Suite

JANUARY 17, 2023

In any quick-service or fast casual restaurant chain, the front-line crew member is the engine that makes the restaurant run on a day-to-day basis. They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves.

Training 52

Training Customer Service Communication Sanitation 52

Revenue Hub

OCTOBER 6, 2023

I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.

Guest Services 95

Guest Services Definition Communication Training 95

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. These actions called for creating different ways to train employees based on certain aspects of the job.

Training 148

Training Information Scheduling Customer Service 148

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

Synergy Suite

JANUARY 19, 2023

Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations.

Training 52

Training Scheduling Customer Service Communication 52

Modern Restaurant Management

NOVEMBER 12, 2024

For this reason, restaurants must make severe weather preparedness a key component of their operation strategy and staff training. Safeguard Staff with Comprehensive Emergency Training A key component to severe weather preparedness for restaurants is the cooperation and safety of staff members.

Training 100

Training Communication Information Events 100

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

NOVEMBER 21, 2019

Pal’s Sudden Service, a fast food chain in northeast Tennessee and southwest Virginia, keeps turnover low by investing heavily in training and certification in an ongoing way, so employees are constantly learning. There is no greater investment in improving engagement and reducing turnover than employee communication.

Communication 133

Communication Training Information Presentation 133

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

Customer Service 88

Customer Service Training Information Communication 88

Modern Restaurant Management

OCTOBER 3, 2024

AES is a two-way radio transmission wireless alarm communication system that is self-configuring. It can use two-way transceivers for communicating data between the control panel located at your business to the central receiver at the monitoring location. Get your equipment serviced regularly by an experienced technician.

Maintenance 180

Maintenance Communication Training Information 180

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Can you provide an example of how you’ve improved employee performance through training? Hiring the right people can make or break your business.

Communication 78

Communication Server Special Events Training 78

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

Communication 197

Communication Training Scheduling 197

Modern Restaurant Management

OCTOBER 28, 2022

Understaffing can turn customers away when they’re frustrated by long wait times or poor service, and over staffing will instantly eat into your profitability. 2 – Give Employees Training and Education Opportunities. 3 – Foster Better Communication. Further, listen to your employees.

Training 188

Training Communication Scheduling Information 188

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

Training 52

Training Document Communication Customer Service 52

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another. And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

Training 52

Training Document Information Server 52

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

Communication 189

Communication Accounting Training Information 189

NV Hotels

OCTOBER 9, 2024

You must be careful in your choice of technology and then commit to embracing the self-service option. The post Are you ready to commit to self-service check-in for your guests? It’s much easier for hotel guests to jump from one brand to another than for airline passengers. What we can learn from airlines.

Training 52

Training Reservations Communication Information 52

Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. At Rocco Forte Hotels, we focus on training, cross-training, and career development to have an enthusiastic team. Thus, the team is committed to delivering excellent service and, at the same time, is eager to learn and grow in its career path.

Concierge 130

Concierge Communication Training Definition 130

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Hotelogix

OCTOBER 18, 2024

Hotels are busy places that offer a variety of services to make guests feel welcome. They offer better service and respond quickly to what customers need. Food and Beverage Operations Food and beverage services are a significant part of a hotel’s offerings. What Is Hotel Operations Management?

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130