Modern Restaurant Management

OCTOBER 21, 2024

Strong Communication Skills Within restaurants, communication is a key aspect to help the establishment continue running smoothly. Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it. Strong communication skills create team cohesion.

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Communication Accounting Information Marketing 167

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction.

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Communication Guest Retention Demo Guest Satisfaction 147

Revenue Hub

JANUARY 20, 2025

NB: This is an article from Chekin Subscribe to our weekly newsletter and stay up to date One effective strategy for achieving this is through upselling premium services. Get ready to elevate your hotels service offerings and increase your bottom line! This can provide key insights into what additional services might interest them.

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Article Book Communication Presentation 109

Hospitality Magazine

MARCH 11, 2025

But Gibbons says service is what makes the difference between a standard experience and a great experience. Lucas offers a concierge program to regular and preferred guests who can use a chauffeur service for pickups and dropoffs before and after their meals. Its a blueprint of a restaurant you wont forget just through its design.

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Front of House Training Concierge Communication 246

Horizon Hospitality

DECEMBER 11, 2024

Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. 3) Contactless and Digital Services The shift toward contactless services is now a permanent fixture in guest expectations. Digital Payments and Room Service: Encourage digital payment options to reduce physical exchanges.

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Sanitation Communication Book Hospitality Management 130

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. Hiring for soft skills becomes much simpler when you know exactly what to ask and look for in interviews.

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Communication Server Information Customer Service 167

Modern Restaurant Management

NOVEMBER 12, 2024

In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate. Having a reliable mode of communication during such situations is key to keeping operations running and staff in constant contact during critical moments.

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Training Communication Information Events 189

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

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Communication Scheduling Front of House Back of House 148

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

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Scheduling Training Communication Budgeting 179

Hospitality Magazine

APRIL 7, 2025

We emailed them and built communication from there, says McInnes. The communication with Tim and Laura was second to none, says Piechniczek. For us as new business owners, to have them help with suppliers, the garden, and [getting to know] the community, was helpful.

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Front of House Communication Catering Presentation 200

STAAH

NOVEMBER 19, 2024

Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service. From leveraging property management systems (PMS) to using online distribution platforms like STAAH , staying updated ensures you can offer faster, more efficient service.

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Guest Satisfaction Communication Workshop Concierge 109

Horizon Hospitality

NOVEMBER 13, 2024

From smart guest rooms to mobile apps, here’s how hotels are adopting digital tools to enhance service and stay ahead of the curve. Voice-controlled assistants allow guests to adjust lighting, control room temperature, set alarms, and even order room service through simple voice commands.

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Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. The clear expectations for performance and customer service. " Build two-way feedback loops so communication is constantly flowing.

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Accounting Server Communication Customer Service 167

Hospitality Magazine

JANUARY 15, 2025

Look for ways to focus your staff time on service and sales. Ensure your team creates a personalised dining experience for each diner… Good service is timeless and the backbone of the industry. Sarah Proietti, venue manager and head of people & culture, Maybe Sammy Build a team culture based on respect and open communication.

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Marketing Pricing Communication Training 257

Modern Restaurant Management

DECEMBER 30, 2024

An AI-driven recommendation system can even suggest menu items based on individual tastes and nutritional needs, while chatbots can provide personalized customer service, answering queries and taking orders efficiently. Unifying and acting on digital customer data can also shape a more personalized customer experience.

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Scheduling Customer Service Communication Information 207

Modern Restaurant Management

JANUARY 27, 2025

Bartenders : May receive a share of tips for serving drinks and supporting table service. S ervice Charges: If adding service charges, clarify if they are considered tips or business revenue. Hosts/Hostesses : Sometimes included for their role in creating a positive first impression.

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Back of House Document Communication 179

Hotelogix

APRIL 11, 2025

From on-site restaurants and bars to spas, gift shops, and recreational services, every outlet presents an opportunity to earn. High Communication Overhead: Staff frequently waste valuable time coordinating between departments. However, these multiple revenue streams also bring a complex set of operational responsibilities.

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POS Systems Guest Satisfaction Housekeeping Travel and Tourism 130

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. However, its not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

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Communication Catering Article Events 109

Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. Thus, the team is committed to delivering excellent service and, at the same time, is eager to learn and grow in its career path. We constantly promote a motivated environment aimed at providing excellent service.

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Concierge Communication Training Definition 130

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. instead of Thank you for your visit.

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Communication Article Guest Satisfaction Book 108

Hospitality Magazine

FEBRUARY 10, 2025

By the time I finished up we had 60 in the kitchen team and were running 33 services a week across two sites and three kitchens. Boyle brings to the role a depth of multi-venue experience, and his goal is to use this experience to efficiently put systems together to allow clear communication across the group.

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Accounting Communication Training Magazine 200

Hotelogix

NOVEMBER 19, 2024

However, operating on a software-as-a-service (SaaS) model, cloud solutions make you less significant investments.   Not only does this capability enhance efficiency, but it also supports better communication and collaboration among your staff across departments.

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Horizon Hospitality

FEBRUARY 12, 2025

Employee retention and satisfaction are pivotal in the hospitality industry, particularly for clubs and resorts where personalized service is the cornerstone of guest experience. For instance, offering discounted spa services at your resort might resonate with employees in a luxury setting. Dont: Assume that one-size-fits-all.

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Workshop Communication Scheduling Training 130

Hotelogix

DECEMBER 17, 2024

Guest Disputes Many chargebacks arise from guests questioning charges due to billing errors, unexpected fees, or unclear communication. Lack of communication amplifies these issues. Consistent Communication: Display these policies prominently on your website, booking platforms, and OTA listings. Common Causes of Chargebacks 1.

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Document Communication Book Reservations 100

Hotelogix

APRIL 24, 2025

Imagine welcoming a returning guest with their preferred room type, a note referencing their last visit, or a complimentary service they previously enjoyed. Hotelogix, a robust cloud-based PMS , offers integrated loyalty management tools that make it easy to track points, automate tier upgrades, and personalize guest communication.

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Guest Satisfaction Book Housekeeping Inventory Planning 130

Hotelogix

APRIL 11, 2025

Why Technology Alone Isn’t Enough in Hospitality While technology can streamline many processes, it cannot replicate the empathy and personalized service that human staff provide. Proper training ensures they can solve problems quickly and deliver warm, tech-enabled service. ​ 1.

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Training Communication Book Demo 130

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo. Due to current economic conditions, more than one in four consumers are actively seeking out discounts across the retail and restaurant industries.

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Marketing Pricing Communication Information 196

Larry Mogelonsky

MARCH 10, 2025

We see this trend in the rise of the extended stay category (Home2 Suites by Hilton, Residence Inn by Marriott, Hyatt House) and the growth of serviced apartment or aparthotel brands. As well, and as is true for other properties, exceptional service can overcome any fault.

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Training Catering Communication Marketing 130

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

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Communication Server Special Events Training 78

Hotelogix

APRIL 17, 2025

​ Understanding Guest Satisfaction Guest satisfaction measures how well a hotel's services align with or surpass guest expectations. In contrast, subpar service can deter potential guests and erode a hotel's competitive edge. Effective internal communication reduces errors and enhances the overall guest experience.

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Guest Satisfaction Housekeeping Training Book 100

SiteMinder

NOVEMBER 24, 2024

It motivates workers , fosters exceptional service and drives business success. Effective communication: The ability to clearly convey information to team members and guests. ” A webinar on “Effective Leadership Communication.” Service/servant leadership in hospitality What is service leadership in hospitality?

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Training Communication Workshop Customer Service 93

Revenue Hub

JANUARY 10, 2025

NB: This is an article from MARA Subscribe to our weekly newsletter and stay up to date The top 10 emerging trends, including AI-driven guest communication and focus on recent reviews, will reshape reputation management in hotels. Using AI for managing guest reviews streamlines repetitive tasks without compromising service quality.

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Guest Satisfaction Communication Book Article 109

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. How to Write an Effective Hotel Thank You Message Crafting an impactful thank you message involves several key elements that can make your communication stand out and resonate with guests.

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Communication Guest Satisfaction Article Book 89

Hotelogix

APRIL 24, 2025

Why B&Bs Must Embrace Smart Hospitality Bed and breakfasts thrive on personalized service, cozy settings, and the “home away from home” feel. Automating guest communication helps maintain professionalism while keeping operations lean. This reduces the need for physical handovers and improves service delivery.

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Book Housekeeping Reservations Pricing 130

Larry Mogelonsky

MARCH 31, 2025

I also maintain an Excel file to monitor staffing costs, comparing them against our budget and the hotels service goals. This approach allows us to not only manage the flow of guests efficiently but also to consistently uphold the high standards of service our guests expect. What are your goals when preparing for a large banquet?

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Events Catering Back of House Beverage Operations 130

Horizon Hospitality

JANUARY 22, 2025

High turnover can lead to inconsistent service, increased recruitment costs, and disruptions to team morale. Establishing open lines of communication is key to building trust and reducing misunderstandings. Building a team that not only stays but thrives requires a thoughtful approach.

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Front of House Event Coordination Scheduling Training 130

Revenue Hub

DECEMBER 19, 2024

These services not only enhance the guest experience but also create additional revenue streams for your business. The Benefits of Early Check-In and Late Check-Out Offering early check-in and late check-out services can provide numerous advantages for both guests and property managers.

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Travel and Tourism Article Scheduling Guest Satisfaction 97