eHotelier

JUNE 18, 2024

With the goal of enabling guests and staff to communicate at the speed of business or faster, the hotel owner and third-party manager will design, procure, install, certify, and monitor each property’s network infrastructure.

Procurement 130

Procurement Communication 130

Modern Restaurant Management

MARCH 19, 2024

However, as we surge forward, it's imperative to highlight what's missing from today's dining experience and identify the qualities that elevate a great manager to give the next level service assisted by AI, required to succeed in this new environment. For this reason we must uncover a way to bridge that gap.

Communication 197

Communication Training Scheduling 197

Horizon Hospitality

DECEMBER 11, 2024

Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. 3) Contactless and Digital Services The shift toward contactless services is now a permanent fixture in guest expectations. Digital Payments and Room Service: Encourage digital payment options to reduce physical exchanges.

Sanitation 130

Sanitation Communication Book Hospitality Management 130

Hospitality Net

NOVEMBER 11, 2024

based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications. Such is the case for High Hotels, a Lancaster, Penn.-based

Back of House 98

Back of House Housekeeping Maintenance Communication 98

Modern Restaurant Management

OCTOBER 21, 2024

Strong Communication Skills Within restaurants, communication is a key aspect to help the establishment continue running smoothly. Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it. Strong communication skills create team cohesion.

Communication 167

Communication Accounting Information Marketing 167

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Utilizing technology, such as mobile check-ins and AI chatbots, can enhance service efficiency and guest satisfaction.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Modern Restaurant Management

JUNE 13, 2022

According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. In fact, when customer service workers feel the systems or tools they use simplify their day-to-day work, their productivity can increase by up to 20 percent. Improve Communication.

Scheduling 218

Scheduling Competitive Analysis Communication Customer Service 218

Modern Restaurant Management

DECEMBER 29, 2021

PR is all about building brand awareness by getting your company in the news, exposing your product / service to potential clients, and cementing that you are a leader and expert in your field. PR practitioners are strategic communication experts who can analyze and define each media opportunity's target audience.

Communication 221

Communication Article Budgeting Marketing 221

InnQuest

MARCH 3, 2023

This, in turn, leads to faster and more efficient service delivery, making guests feel valued and appreciated. Improved communication Cloud PMS software can significantly improve communication between guests and hotel staff. This can include anything from housekeeping services to restaurant reservations.

Communication 218

Communication Reservations Housekeeping Information 218

Modern Restaurant Management

OCTOBER 28, 2022

Understaffing can turn customers away when they’re frustrated by long wait times or poor service, and over staffing will instantly eat into your profitability. This builds their loyalty to the company, but also improves the service and efficiency in your organization and reduces costs by reducing turnover.

Training 188

Training Communication Scheduling Information 188

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. It's imperative that managers adopt strategies that motivate employees through self-pride, a sense of accomplishment, and a supportive environment grounded in communication, honesty, integrity, and hard work.

Communication 189

Communication Accounting Training Information 189

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. Hiring for soft skills becomes much simpler when you know exactly what to ask and look for in interviews.

Communication 167

Communication Server Information Customer Service 167

Boutique Hotel News

NOVEMBER 15, 2022

The Ying’nFlo app will allow users to check-in and out, control in-room technology such as the television, air conditioning and lighting, communicate with reception, and browse local points of interest. In the lobby and communal spaces, vending machines will provide a range of supplies and snacks.

Communication 264

Communication Pricing 264

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

NOVEMBER 12, 2024

In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate. Having a reliable mode of communication during such situations is key to keeping operations running and staff in constant contact during critical moments.

Training 186

Training Communication Information Events 186

Modern Restaurant Management

DECEMBER 4, 2023

Although management can’t always eliminate the wait for service entirely, they can use modern technology to set reliable wait time expectations from the start. However, customers who think that they’ve waited too long or perceive that the wait isn’t worth the service are almost never satisfied.

Communication 202

Communication Information Customer Service Reservations 202

Modern Restaurant Management

MARCH 6, 2023

By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. Unifying communication channels and task management not only allows managers to have visibility on task execution, but it also gives employees a digital resource that can be quickly accessed for information on protocol.

Communication 187

Communication Information Scheduling Accounting 187

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Communication 196

Communication Information Marketing 196

Modern Restaurant Management

OCTOBER 3, 2024

AES is a two-way radio transmission wireless alarm communication system that is self-configuring. It can use two-way transceivers for communicating data between the control panel located at your business to the central receiver at the monitoring location. Get your equipment serviced regularly by an experienced technician.

Maintenance 180

Maintenance Communication Training Information 180

Hospitality Magazine

APRIL 17, 2024

Self-service kiosks Stand in McDonald’s and notice how kiosks are part of the scenery for most customers. These intelligent assistants prioritise orders, manage inventory, and offer cooking guidance, reducing human error and accelerating service times. We’re all early adopters when something is so intensely useful.

Maintenance 264

Maintenance Information Communication Presentation 264

Modern Restaurant Management

NOVEMBER 29, 2022

Maybe there was a breakdown in communication somewhere along the internal meal preparation process. These include how many employees are working per shift, how special requests are communicated, how modified meals are marked, etc. Digital tools make the communication easier and more accurate. Implement software.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

FEBRUARY 12, 2024

If the restaurant uses a third-party hosting service for its website, be sure to get record of the login information and contact information of the service provider. You will also want to update your contact information and payment information with this service in order to avoid any disruptions.

Accounting 181

Accounting Information Reservations Communication 181

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 154

Scheduling Training Communication Budgeting 154

eHotelier

APRIL 30, 2024

Cloud5 Communications, the leading provider of IT and communications solutions and services for more than 5,000 hotels across the Americas, is pleased to announce the appointment of Beata Weiss as the organization’s Senior Vice President, Head of Human Resources.

Communication 130

Communication 130

eHotelier

APRIL 3, 2024

Cloud5 Communications, the leading provider of IT and communications solutions and services for more than 5,000 hotels across the Americas, has today announced the appointment of hospitality technology veteran, Fred Reeder, as Senior Vice President of Sales and Business Development.

Business Development 130

Business Development Communication 130

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

eHotelier

JUNE 25, 2024

Cendyn, a global integrated hotel technology and services company, has partnered with Glowing, a provider of omnichannel messaging solutions, to help hoteliers facilitate more meaningful conversations with their guests.

Communication 130

Communication 130

eHotelier

JUNE 24, 2024

Tomorrow at HITEC, Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants and more via voice commands in multiple languages.

Concierge 130

Concierge Communication 130

InnQuest

FEBRUARY 3, 2023

An effective strategy that can help is to upsell additional services or products relevant to customers. Upselling is a sales strategy that offers consumers additional services or add-ons to increase revenue. The additional services can come in the form of room upgrades, late check-outs, pet fees, discount spa treatments, and so on.

Book 220

Book Reservations Communication Pricing 220

InnQuest

OCTOBER 31, 2022

Not to mention, seeing friendly-looking robots doing the tasks that were (and still are) primarily done by human service staff provides for a fun-filled, never-seen-before experience for guests. The primary uses of robots in 2022 turned out to be for service delivery and item collection (on the behalf of customers). Keyless Entry.

Property Management 221

Property Management Communication Book Information 221

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Uniquely engage the guest Customer service carries significant weight in the restaurant industry, yet it is one of the top drivers of negative reviews.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention.

POS Systems 244

POS Systems Maintenance Server Scheduling 244

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

eHotelier

JUNE 27, 2024

Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has been awarded Mitel Hospitality’s Partner of the Year Award for Hospitality.

Customer Service 130

Customer Service Communication 130