Horizon Hospitality

JANUARY 22, 2025

Establishing open lines of communication is key to building trust and reducing misunderstandings. Offering training programs, cross-training opportunities, and leadership development can motivate your front-of-house team to see their current position as part of a broader career path.

Front of House 130

Front of House Event Coordination Scheduling Training 130

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. Make sure that your staff is thoroughly trained to make your restaurant as allergen-friendly as possible. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders.

Server 189

Server Communication Training Front of House 189

Service that Sells

SEPTEMBER 11, 2023

Be careful and clear when communicating your standards with your staff, as miscommunications can lead to unsatisfactory service and differences in service between waitstaff could harm your reputation with repeat customers. What Could Go Wrong? Outcomes: Do servers have the knowledge to answer questions about the item?

Training 85

Training Server Communication 85

Modern Restaurant Management

JUNE 28, 2021

Adjusting Hours and Customer Communication. Training, Training, Training … Making Current Staff and Managers Better. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. That was not done, and about 60 percent of the reservations never came in.

Server 186

Server Reservations Sanitation Training 186

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

Server 78

Server Sanitation Accounting Communication 78

7 Shifts

NOVEMBER 25, 2024

However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge. Solution: Training from hands-on management The results and repercussions of a disconnected restaurant staff are glaringly apparent.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Sanitation 189

Sanitation Communication Reservations Server 189

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. This is the primary way that ransomware gets onto a device in your network. Gain visibility into all traffic leaving the network.

POS Systems 240

POS Systems Server Communication Training 240

Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Make Staff Training a Priority. Yes, ordering and payment is important. Be attentive to your guests’ needs.

Front of House 230

Front of House Server Information Demo 230

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

Server 197

Server Concierge Front of House Back of House 197

Service that Sells

SEPTEMBER 2, 2024

Restaurant training is multi-faceted. It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Take a look at these five restaurant training strategies that can improve employee retention.

Training 63

Training Communication Server Scheduling 63

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. They are also trained when not to approach, such as an ongoing conversation, or the food just arrived. Incorporating a QR code can assist with ease of communication.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

APRIL 15, 2024

This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. Train Staff to Encourage Participation The wait staff of your restaurant are representatives of your brand and are those who have direct contact with your customers.

Information 196

Information Communication Training Server 196

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design. Let your compassion and preparedness shine.

Training 196

Training POS Systems Back of House Strategic Planning 196

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

MAY 31, 2021

What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Within three minutes of seating, the server acknowledges the party, greets themselves, and then takes a drink order as soon as possible. Upon returning with drinks, servers ask if the party is ready to order.

Server 145

Server Scheduling Portion Control Customer Service 145

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Your staff is your most important resource.

Training 93

Training Communication Server Guest Services 93

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

MARCH 23, 2022

It was a two-day training for managers.” So I think it was almost two, eight-hour days training for the managers got to implement.”. The training took like an hour for us to pick, pick it up and start using it,” says Buck. With their original methods of scheduling, communication among staff and management was disconnected.

Scheduling 147

Scheduling Communication Accounting Training 147

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

JANUARY 8, 2021

That’s why rather than having one central POS — which each order-taker must touch — a cloud-based system allows each server to have their own POS tablet. That also means you avoid crowded log jams as servers take turns inputting their orders. Increase Communication for Everyone.

Back of House 158

Back of House Server Front of House Communication 158

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

JANUARY 7, 2020

Proper training is a necessary expense and it's important to remember that training is a never-ending cycle. Staff needs to be continually reminded of all essential training to set a clear expectation for all employees. In order to make training valuable, the information needs to be continually reiterated.

Training 118

Training Server Sanitation Information 118

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Health, Allergen, and Food Safety Training and Certifications.

Back of House 148

Back of House Server Front of House Download 148

7 Shifts

AUGUST 26, 2019

Fluctuating service quality from one server to the next. We say suitable because your servers shouldn't rush service while compromising on the quality of customer service. Instead, servers should maintain high service quality while remaining efficient. Hire skilled kitchen staff and train them.

Server 163

Server Training Pricing Customer Service 163

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. Have bartenders or beverage directors go through pairings for dishes—and give servers notes on how to speak about them. A great way to communicate menu notes to your team is by using tools like 7shifts chat and announcements. Benefits of suggestive selling.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

JUNE 17, 2020

Essential to calming the storm is communication with your customers. Inform them of the training you have provided to your staff on these measures. Accordingly, it is important to know your rights, as well as how to properly communicate with employees regarding back to work protocols. As a threshold matter, set the proper tone.

Sanitation 197

Sanitation Communication Information Training 197

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building.

Training 134

Training Scheduling Server Communication 134

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Take the time you need to get trained up on the technology your restaurant uses, and learn best practices. Communication is key in every part of the restaurant business. Clear communication goes beyond the average dinner shift.

Communication 114

Communication Server Scheduling Training 114

Modern Restaurant Management

FEBRUARY 2, 2024

Moreover, a solid network infrastructure enables real-time communication tools to enhance coordination between the front-of-house and kitchen staff, leading to quicker service times and a more synchronized dining experience. Staff training is crucial to ensure everyone understands how to use the new technology effectively.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Keep Your Team Connected.

Document 148

Document Communication POS Systems Training 148