Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. As the stakes increase, so does the need for well-defined leadership and chains of command.

Server 188

Server Communication Back of House Budgeting 188

Modern Restaurant Management

DECEMBER 5, 2023

Restaurant staff expect better pay and improved working conditions, while diners expect more convenience and faster service — without sacrificing the human touch. By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention.

POS Systems 244

POS Systems Maintenance Server Scheduling 244

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. The servers were informed of the change so they could guide customers.

Communication 167

Communication Server Information Customer Service 167

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. Lock down your mobile POS devices so they can only access applications needed for your restaurant.

POS Systems 240

POS Systems Server Communication Training 240

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. Have the servers leave the drinks at the front of the table and let guests grab them after the server has stood up.

Server 199

Server Reservations Communication Presentation 199

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

Server 180

Server Communication Information Accounting 180

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Uniquely engage the guest Customer service carries significant weight in the restaurant industry, yet it is one of the top drivers of negative reviews.

Communication 178

Communication Server Customer Service Information 178

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 140

Server Communication Information 140

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 88

Server Front of House Back of House Communication 88

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Devoting time and attention to new team members early on makes people feel seen and initiates a dialogue that can lead to healthy lines of communication down the road.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

SEPTEMBER 1, 2020

" While contactless ordering and payment is here to stay, many operators remain concerned about how this new service model will impact their guest experience. In this new environment, take steps to: Elevate your servers to guides. Restaurateurs are facing a herculean effort just to produce and serve great food in this environment.

Front of House 230

Front of House Server Demo Information 230

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. Seamlessly switching between tasks is designed to enhance service speed and accuracy.

Server 179

Server Communication Events Marketing 179

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 3, 2021

Businesses have long searched for ways to optimize communications to specifically target people in close proximity with advertisements. Programmed to detect signals from user mobile devices in range, the beacons trigger servers to send in-app or SMS ads. It’s why marketers will spend up to $38.7

Marketing 198

Marketing Information Communication Server 198

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

Server 78

Server Front of House Back of House Communication 78

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Outcomes: Is the greeting sincere? What Can I Do?

Training 85

Training Server Communication 85

Modern Restaurant Management

MAY 2, 2021

Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Grow Your Business with GoTab. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS).

Demo 161

Demo Download Server Communication 161

Modern Restaurant Management

FEBRUARY 26, 2021

Interviews range from baristas and servers to operations managers. We often have meditation before service. Paul, adds they wwere the first restaurant group in the state to sign up for the Sand Creek Employee Assistance Program (EAP) administered through Serving those Serving , a nonprofit dedicated to helping the service industry.

Server 180

Server Communication Download Sanitation 180

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Customer Service. Customer service can make or break a guest experience. What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table?

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

Modern Restaurant Management

SEPTEMBER 14, 2021

TheFork and SevenRooms have joined forces to offer an exclusive and unique combination of services aimed at helping restaurants increase online reservations while seamlessly managing their front of house and guest experiences. The complete list of changes is posted on the James Beard Foundation website. SevenRooms Partners with TheFork.

Accounting 173

Accounting L&D Marketing POS Systems 173

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow? First impressions matter.

Server 78

Server Reservations Guest Satisfaction Communication 78

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 148

Training POS Systems Communication Document 148

Modern Restaurant Management

MARCH 23, 2020

You can capitalize on peoples’ cabin fever during this time of self quarantine by promoting your order pickup services. Try offering free curbside pickup for all orders placed directly through your establishment, saving the cost of third-party services. Bulk Is Best. Create New Roles. Restrict Hours.

Marketing 203

Marketing Download Server Information 203

Modern Restaurant Management

JANUARY 24, 2022

When properly deployed, they can transform the employee experience by improving daily operations, syncing front-of-house and back-of-house communication and execution, and delivering a memorable dining experience that won’t send staff to the walk-in cooler for a good cry. In reality, hospitality isn't as simple as just service.

Back of House 223

Back of House Front of House Server Budgeting 223

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Table of Contents.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

MARCH 16, 2020

Supply servers, hosts, and kitchen staff with gloves. Show cleanliness, like kitchen and servers wearing gloves, sanitizing the restaurant, etc. Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell.

Sanitation 147

Sanitation Scheduling Communication Server 147

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Not only is it more hygienic, but it also significantly increases service quality and speed.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

AUGUST 26, 2019

From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. There is, however one notable difference: The service capacity isn't fixed. Sure, you may have a certain number of seats, but service duration is variable. "— Sheryl E. A tense atmosphere.

Server 163

Server Training Pricing Customer Service 163

Service that Sells

JANUARY 30, 2023

Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. Lead by example.

Training 93

Training Communication Server Guest Services 93