Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff?

Communication 78

Communication Server Special Events Training 78

Service that Sells

SEPTEMBER 11, 2023

We all want to have excellent service in our restaurants, but your standards don’t always align with those of your waitstaff. Outcomes: Do servers have the knowledge to answer questions about the item? Outcomes: Are your servers ready to hand out, or list, the dessert menu? Outcomes: Is the greeting sincere? What Can I Do?

Training 85

Training Server Communication 85

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? How do you stay energetic and deliver quality service? How do you manage stress during a busy service shift? What steps would you take to maintain a clean and organized workspace during service? What does excellent customer service mean to you?

Server 78

Server Communication POS Systems Customer Service 78

7 Shifts

NOVEMBER 14, 2024

Have you ever walked into a restaurant, excited for a great meal, but the server can’t answer your questions about the menu? There was a time when 70% of F&B employees didn’t receive training for customer service. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

DECEMBER 5, 2023

Restaurant staff expect better pay and improved working conditions, while diners expect more convenience and faster service — without sacrificing the human touch. By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

NOVEMBER 5, 2024

Instead, these smooth interactions are more likely attributable to soft skills like problem-solving and empathy that allow teams to work together and deliver exceptional service, turning one-time customers into lifelong fans. The servers were informed of the change so they could guide customers.

Communication 166

Communication Server Information Customer Service 166

Modern Restaurant Management

MARCH 29, 2023

As the couple’s anniversary dinner gracefully glides toward a sweet crescendo, the lead server strides into the kitchen to pick up a beautiful brulee, only to notice the rose-shaped garnish is missing — along with the pastry chef. As the stakes increase, so does the need for well-defined leadership and chains of command.

Server 188

Server Communication Back of House Budgeting 188

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. Seamlessly switching between tasks is designed to enhance service speed and accuracy.

Server 179

Server Communication Events Marketing 179

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

Server 127

Server Communication Information 127

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Some staff may not hold themselves to a high standard of service. Cafes, breweries, some full service restaurants, casual restaurants. Takes away a considerable portion of server's share requiring higher hourly wages.

Server 146

Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

JUNE 28, 2021

Our customers have been very understanding of our slow service, our inconsistent staffing and fluctuating hours. Adjusting Hours and Customer Communication. Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. Table Service. Host Area.

Server 186

Server Reservations Sanitation Training 186

Service that Sells

JANUARY 30, 2023

Recognize employees by training and re-training them monthly, daily — even hourly, customizing your approach to suit every greeter, server, bartender, busser, cook and dishwasher. Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. Lead by example.

Training 93

Training Communication Server Guest Services 93

Lithos POS

OCTOBER 16, 2024

Running a successful restaurant involves managing multiple tasks simultaneously taking customer orders, tracking inventory, processing payments, and ensuring top-notch service. From digital order tracking to real-time inventory management, LithosPOS helps restaurants ensure accuracy, speed up service, and increase overall efficiency.

Server 52

Server POS Systems Communication Blog 52

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

Server 78

Server Customer Service Training Communication 78

Modern Restaurant Management

JULY 27, 2021

Adopting in-house technologies became necessary for restaurants to stay open throughout the pandemic, restart operations after temporary closures, and pivot services to maintain revenue while still following enhanced health and safety protocols. At first glance, QR-code menus or tableside tablets may appear to reduce server-guest interaction.

Server 243

Server POS Systems Back of House Front of House 243

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Uniquely engage the guest Customer service carries significant weight in the restaurant industry, yet it is one of the top drivers of negative reviews.

Communication 178

Communication Server Customer Service Information 178

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. Devoting time and attention to new team members early on makes people feel seen and initiates a dialogue that can lead to healthy lines of communication down the road.

Training 180

Training Server Budgeting Scheduling 180

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. But not in the way you might think. So what exactly does this future look like? The Shift to Co-Pilot Mode.

Server 197

Server Concierge Front of House Back of House 197

Modern Restaurant Management

FEBRUARY 28, 2023

According to the National Restaurant Association’s 2022 State of the Restaurant Industry Report , 50 percent of operators for both full-service and quick-service restaurants said that recruiting and retaining employees was their top challenge. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Hotelogix

SEPTEMBER 6, 2024

It helps the waitstaff and kitchen communicate effectively by listing what each customer has ordered. A Point of Sale system is installed at the service desk, and KOT printers are set up in the kitchen and bar. A KOT is a physical or digital slip communicating orders to the kitchen. Automated KOTs are digital and more accurate. 

POS Systems 130

POS Systems Communication Guest Satisfaction Training 130

7 Shifts

OCTOBER 1, 2024

Key restaurant customer experience aspects From the moment potential diners find your restaurant online to the quality of service they receive, every touchpoint matters. Ordering process 74% of customers won’t hesitate to leave a long queue, and 70% are only willing to wait up to 15 minutes for an item or service.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

7 Shifts

AUGUST 20, 2024

Table turnover rate is a crucial factor to consider if you want to provide efficient service. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers. Optimize the layout of your tables The right layout enhances the flow of service and maximizes seating capacity.

Reservations 88

Reservations Server Training POS Systems 88

Modern Restaurant Management

SEPTEMBER 23, 2024

This can especially be the case in food service industries where employees are often in loud, busy environments while moving in and out of kitchen areas with any number of hazards. This is especially the case if training takes place before a busy service.

Training 176

Training Scheduling Information Communication 176

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Modern Restaurant Management

MARCH 22, 2022

Food Delivery and Service Robots. For less than $1000/month, restaurants can have their own robot server that greets guests and delivers dishes to their tables. The additional help eases the workload for staff, so they have more time to interact with guests and provide better service. Automated Dining.

Server 203

Server POS Systems Definition Communication 203

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. The practice of tipping is straightforward—money in exchange for work or a service. Tips were left in European taverns to ensure quick and good service. Service and hospitality were often among the first jobs freed enslaved people took.

Presentation 194

Presentation Server Front of House Back of House 194

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

Server 180

Server Communication Information Accounting 180

Service that Sells

SEPTEMBER 2, 2024

It solves immediate needs, such as teaching servers product knowledge on the day’s specials, and it also solves long-term needs by boosting morale and reducing turnover. Instead of learning product knowledge facts, for example, an employee might take on topics such as time management, effective communication , and problem solving.

Training 63

Training Communication Server Scheduling 63

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Food Service Skills For Your Resume. Table of Contents.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention.

POS Systems 244

POS Systems Maintenance Server Scheduling 244