Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Too Much Tech Is Not a Solution.

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Server POS Systems Back of House Front of House 243

Modern Restaurant Management

JULY 20, 2021

As soon as they sit down, guests can pull up the menu on their phone and review it at their leisure—they can even place an order without flagging down their server. With these technologies, customers can dictate when they leave after a meal, instead of waiting for the server. It’s dining, on demand.

Server 197

Server Communication Presentation Training 197

7 Shifts

JULY 16, 2020

But the question remains— with a staff that changes size and personnel by the shift, what is the best way to set, communicate, and enforce restaurant task management to your staff? Restaurant task management is the organization, delegation, and communication of necessary tasks in your restaurant.

Communication 113

Communication Scheduling Accounting Training 113

Modern Restaurant Management

OCTOBER 14, 2022

Communicate Clearly. For this to happen, there needs to clear, consistent communication between various parties. Likewise, ensure that servers are trained to ask all customers about potential allergies when taking orders. Even if communication is crystal clear, disaster can happen if dishes aren’t properly handled.

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Server Communication Training Front of House 189

Modern Restaurant Management

JUNE 28, 2021

Adjusting Hours and Customer Communication. ” We waited (with others) and no one – not a host, server, bartender or owner – came to the front. We were seated right away, but the server did not get to the table for almost 15 minutes. Then this happened: Server: “May I take your order?”

Server 186

Server Reservations Sanitation Training 186

Modern Restaurant Management

DECEMBER 5, 2023

By implementing a QR Code at-table, two-way ordering system, servers can wait on more tables, increase their tips, and spend more one-on-one time with guests. It minimizes order inaccuracies and improves guest communication and the overall dining experience. Integrated marketing tools foster stronger customer loyalty.

Server 197

Server Download Catering Communication 197

Modern Restaurant Management

FEBRUARY 22, 2024

Restaurants are constantly busy, which means communication is key to make sure the experience for customers is top of the line. Two-way radios, help restaurant staff communicate more efficiently leading to a better experience for the guests. Quick Communication Two-way radios provide fast and efficient communication amongst staff.

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Customer Service Communication Server 110

Modern Restaurant Management

MARCH 13, 2020

And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food. Continue to clearly communicate your plan of action to both customers and employees. Have the servers leave the drinks at the front of the table and let guests grab them after the server has stood up.

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Server Reservations Communication Presentation 199

Modern Restaurant Management

JUNE 2, 2021

Consumers are less forgiving than in the past when a server is not around to call for another round of drinks or to ask for the check. … its purpose is to augment restaurant flows, preserve meaningful guest/server interactions, improve efficiencies, and speed up the customer touchpoints like ordering and paying, when needed. .

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Server Concierge Front of House Back of House 197

Modern Restaurant Management

JUNE 1, 2021

Tablet POS, when leveraged as self-ordering kiosks, helps reduce face-to-face contact between servers and customers. Not only does this digital ordering channel reduce labor costs for your restaurant—it also helps servers turn tables faster and minimize order errors. Brand Your Own Website for the Win.

Server 180

Server Communication Information Accounting 180

Modern Restaurant Management

MAY 19, 2020

Restaurants must build trust, communicate safety and clearly establish value. While the operational and financial impact of social distancing must be top of mind, nearly as important as what you do will be how you communicate these changes to your guests. Restaurants must build trust, communicate safety and clearly establish value.

Sanitation 189

Sanitation Communication Reservations Server 189

Modern Restaurant Management

APRIL 1, 2022

Next, the attacker scans your network and plants the ransomware malware on servers, POS systems or PCs, while at the same time stealing sensitive data such as employee records with social security numbers. Lock down your mobile POS devices so they can only access applications needed for your restaurant.

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POS Systems Server Communication Training 240

Modern Restaurant Management

APRIL 5, 2023

Through communication with the customer, whether that be in person or through technology, situations can be remedied—stopping negative reviews before they happen. Managers may be dealing with issues elsewhere, or servers may be running orders to other tables. Incorporating a QR code can assist with ease of communication.

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Communication Server Customer Service Information 178

Modern Restaurant Management

DECEMBER 22, 2021

Internet of Things, or IoT for short, lets one digital device communicate with multiple devices over an internet connection without human intervention. This is one of the easiest forms of IoT because it doesn't require any human other than the server punching in orders at their waiting station.

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POS Systems Maintenance Server Scheduling 244

EATER

FEBRUARY 23, 2024

Lille Allen/Eater That’s what the menu is for I’ve come to lightly dread a server asking “Have you dined with us before?” Another colleague said a recent server meticulously outlined the first two sections of a menu “like he was practicing a monologue.” like a very hungry Don Draper. It can be annoying, right?

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Server Communication Information 140

Modern Restaurant Management

SEPTEMBER 1, 2020

In this new environment, take steps to: Elevate your servers to guides. Be intentional about how servers greet and introduce your guests to your establishment now that the ordering and payment process has changed. Contactless ordering and payment platforms will make it easier for your guests to communicate with you.

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Front of House Server Demo Information 230

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. The servers were informed of the change so they could guide customers.

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Communication Server Information Customer Service 167

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Building Foundations for Success During a Pivotal Time.

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

JANUARY 26, 2022

Whether it's retraining servers to follow COVID safety protocols or making sure the floors are mopped each night, restaurant task management and communication is what keeps a restaurant running smoothly. Develop consistent lines of communication. Measuring task assignment and performance.

Scheduling 183

Scheduling Communication Server Information 183

Modern Restaurant Management

OCTOBER 1, 2024

This requires effective preparation and clear communication across the house. Moreover, a KDS helps prep stations focus on one task at a time, while managers can instantly identify which servers need assistance to turn tables or bar seats faster. This versatility is one reason why successful bars and restaurants are adopting handhelds.

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Server Communication Events Marketing 179

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 197

Communication Scheduling Sanitation Training 197

Modern Restaurant Management

MAY 2, 2021

Open and Share Tabs Between Servers and Guests. 2-Way Text Communication Between KDS and Guests. Grow Your Business with GoTab. Run On Your Old Hardware – iOS-, Android-, Windows-Enabled Devices. No App Downloads Needed. Manage Your Contactless Menu in Real-Time. 86 Items Directly from the Kitchen Display System (KDS).

Demo 161

Demo Download Server Communication 161

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Takes away a considerable portion of server's share requiring higher hourly wages. Servers, other FOH staff. A fair and formal way to divide tips amongst servers and other staff. All servers or cashiers, other FOH staff. Tip Out Methods and Systems.

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Server Back of House POS Systems Customer Service 146

Modern Restaurant Management

NOVEMBER 7, 2019

Use Known Communication Tactics. When you address this change to employees, use the communication practices you already use. Don’t start a new communication system. Include it with communication you’re already sending, just add it as an addendum. Then take their feedback and incorporate it into your plans.

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Communication Server Information 165

Modern Restaurant Management

SEPTEMBER 13, 2023

The same is possible if a restaurant’s servers are too busy to tend to their tables due to high traffic. Next-generation WFM platforms are also equipped with modern communication tools that allow employees to communicate with each other and managers, enabling them to easily swap shifts across multiple locations.

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Scheduling Accounting Communication Server 208

Modern Restaurant Management

FEBRUARY 10, 2020

Custom-branded website design will communicate to visitors exactly what they can expect when they visit your restaurant. Make selections that will communicate your brand essence and deliver the kind of experience that will make your restaurant memorable and worth sharing. That’s staggering. So, make sure it’s a good one.

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Server Communication Download Definition 222

Modern Restaurant Management

JUNE 13, 2023

Early on a sunny Sunday morning, the air is thick with humidity and the servers are reeling from consecutive busy services. While “shadowing” strategies pairing new staff with veteran servers may be tempting given limited time and budgets, the potential to pick up bad habits or dissonant messaging warrants significant caution.

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Training Server Budgeting Scheduling 180

Modern Restaurant Management

MAY 8, 2020

Communications. As the coronavirus has taught us, a robust communications network is critical to ensuring that everyone is kept aware of changes. For your restaurant, communications are limited to the closed circuit of your business, from the front-of-house to the kitchen. Restaurant Logistics.

Communication 208

Communication Front of House Server Information 208

7 Shifts

MARCH 16, 2020

Supply servers, hosts, and kitchen staff with gloves. Show cleanliness, like kitchen and servers wearing gloves, sanitizing the restaurant, etc. Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell.

Sanitation 147

Sanitation Scheduling Communication Server 147

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

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Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

FEBRUARY 26, 2021

Interviews range from baristas and servers to operations managers. ” For him, communication is key. “Our communication always included ways for our employees to get help if they needed. People do not view serving as careers.

Server 180

Server Communication Download Sanitation 180

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. What strategies do you use to communicate with servers effectively to manage seating flow?

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Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

SEPTEMBER 3, 2021

Businesses have long searched for ways to optimize communications to specifically target people in close proximity with advertisements. Programmed to detect signals from user mobile devices in range, the beacons trigger servers to send in-app or SMS ads. It’s why marketers will spend up to $38.7

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Marketing Information Communication Server 198

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

MAY 31, 2021

What about when the server enters the wrong order in the POS and doesn't realize it until they get to the table? Within three minutes of seating, the server acknowledges the party, greets themselves, and then takes a drink order as soon as possible. Upon returning with drinks, servers ask if the party is ready to order.

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

MARCH 11, 2021

With Bluetooth and Wi-Fi Aware, mDLs can be checked from more than 25 feet away; QR codes from six to ten feet; and Near-Field Communications, which require proximity within a few inches of a wireless reader device, can still allow for an entirely contactless exchange. All of these can work with or without internet access.

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Server Document Communication 213

Modern Restaurant Management

JANUARY 8, 2021

That’s why rather than having one central POS — which each order-taker must touch — a cloud-based system allows each server to have their own POS tablet. That also means you avoid crowded log jams as servers take turns inputting their orders. Increase Communication for Everyone.

Back of House 158

Back of House Server Front of House Communication 158